NENA ISSUE SUBMISSION & CHARTER FORM - NENA-ADM-003
for PLT Item 150c

Instructions for NENA ISSUE SUBMISSION FORM:
Originator to complete the top table and e-mail the form to the NENA Committee Resource Manager (CRM). Go to https://www.nena.org/?page=nenastaff to determine contact information.

NOTE: Some fields on this form will be used to populate the Charter if this Issue is accepted and assigned by the DSC.

To Be Completed by the Originator
Please provide input for all fields
Short title (what the Issue may easily be referred to by)
PLT item 150c: NG9-1-1 educational needs for 9-1-1 Authority personnel. / Date Submitted:
tba
Originator Name / Project Lead Team
Originator Organization / NENA
Originator Email /
Originator Phone / Contact Roger Hixson 202-618-4405 or Tom Breen 770-982-0831
Description of Problem or Opportunity (Provide detailed and clear information):
There is a need to develop tools for all of the NG9-1-1 stakeholders to provide a foundation of knowledge that will allow them to identify their roles and responsibilities to facilitate the introduction of NG9-1-1. The purpose of this Issue submission is to assign responsibility to someone, or some group (within or external to NENA) to define deliverables that explain "HOW" or "WHY" it is important for all stakeholders to implement NG9-1-1. The desired output of such activity could be described as an instruction manual for each stakeholder's role. These three steps apply to each of the PLT #150 series tasks:
1) Develop the material
2) Develop a plan for delivery of the material
3) Do the delivery
This specific Issue submission focuses on item 150c (which is ranked as priority #2 among the nine items).
What knowledge is needed?
·  Educational
o  High Level tutorial of NG9-1-1 (targeted to this specific stakeholder group
o  Need and benefits (targeted to each specific stakeholder group)
·  Operational
o  An NG9-1-1 Implementation Checklist
o  High level cost (what is needed for components)
o  Life cycle and enhancements to an NG9-1-1 system
o  Technical components (What are the parts? What is required for build out? What is required for maintenance? What are the shared vs. non-shared components?
o  Considerations for centralized service operations at the 9-1-1 Authority level, such as a centralized database management group, etc.
·  Institutional Factors
o  Governance
o  Information on regulatory/legislative and governance needs/impacts
·  Funding and resources
o  Success models
What form can it be provided in?
·  National/State/Regional meetings
·  White Paper
·  Webinars
·  On line video training material
(continued below)
What has already been produced to meet this need?
·  Some NGPP docs may apply (see http://www.nena.org/?page=NGPartnerProgram)
·  NENA Planning for NG9-1-1 Transition Information Document (NENA-INF-004)
NOTE: Some of the documents used to address Issue 150a might apply here too.
Expected Outcome/Proposed Solution (Provide detailed and clear information):
The assigned person or group will develop the necessary educational material to allow NENA to coordinate the delivery of such material to the applicable stakeholder group. The developer(s) may or may not be the same entity that actually delivers the educational material to the targeted stakeholders groups.
To be Completed by NENA DSC
Issue Number / 20130321
Date Assigned by DSC / 04/16/2013
Referred To - Who will receive the Issue?:
If applicable, which NENA Committee will own this Issue?
☐ Accessibility ☐ Agency Systems ☐ Core Services ☐ Interconnection & Security ☐ NGTPC
☐ PSAP Operations X Public Education & PSAP Training
Or specify the internal NENA owner of this Issue ______
********************************************************************************************
Or specify which external entity it was referred to:
☐ APCO ☐ ATIS-ESIF ☐ ATIS-PTSC ☐ ATIS-WTSC ☐ IEEE ☐ IETF ☐ NFPA
OTHER ______
Working Group Assigned To
(If applicable)
Estimated/Requested Completion Date
Actual Completion Date
(to be completed later)
Resolution: (a brief explanation of how the Issue was resolved for closure)
CHARTER TO PERFORM WORK ASSOCIATED WITH THIS ISSUE
To Be Completed by the DSC and the Assigned WG /
Assigned Committee Working Group (should be based on the name used in the Issue Submission form, and include the Parent Committee name.) / Issue Number
(from above) / Date WG Created
(if it is a new WG)
Goal/Objective/Deliverable (Describe each goal/objective/deliverable and provide detailed and clear information, based on the accepted Issue.)
#1 goal/objective/deliverable: ______
#2 goal/objective/deliverable: ______
Importance (Rank each goal/objective/deliverable as Essential, Important, or Desirable as follows;
·  Essential – required for something else to succeed
·  Important – helpful toward the success of another work effort
·  Desirable – asset for other reasons
#1 goal/objective/deliverable is ranked: Choose an item. :
#2 goal/objective/deliverable is ranked: Choose an item.
Schedule (Considering the Estimated Completion Date for the Issue, establish when each goal/objective/deliverable should be met or accomplished, and provide detailed and clear information, based on the accepted Issue.
If applicable, list any intermediate schedule milestones, e.g., “Outline complete”, “First draft complete”.)
#1 goal/objective/deliverable: ______
#2 goal/objective/deliverable: ______
Dependencies (Identify all known dependencies for achieving success, e.g., completion of work in other committees or other organizations outside of NENA.)
Chair(s) (Who will serve as the Chair(s) for the group performing this work? Provide name, phone and email.)
Editor(s) (Who will serve as the Editor(s) for the group performing this work? Provide name, phone and email.)
Participating Organizations (Identify all outside organizations that will be needed for success of the identified goals/objectives/deliverables, e.g., APCO, ATIS, NEIM, IHIS, etc.)
Subject Matter Expertise Needed (Identify the types of SMEs needed to achieve success.)
Required Resources (Identify the types of non-human resources needed to achieve success, e.g., list server, web site, etc.)
Initial Work Schedule Plan (Identify the initial call & meeting schedule, e.g., every Tuesday at 10am EASTERN.)
Status Reporting Schedule (The Charter serves as the guiding document to drive work activities toward established goals. Additionally, it serves as a tool to ensure timely status reports to the DSC throughout the work interval. Depending on the nature of the work, and its impact on other work, the timing of status reports may differ among WG activities.
This field is to be used by the DSC to establish the timing of WG status reports to the DSC or designated Project Mgr(s).)
Measurement (How will each goal/objective/deliverable be evaluated? Use quantitative and/or qualitative measures which are descriptive of the measurement criteria)
#1 goal/objective/deliverable: ______
#2 goal/objective/deliverable: ______
Other?

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