EXAM 3 REVIEW
1. What is the definition of Electronic business?
2. What is the definition of Electronic commerce?
3. What are cross-functional systems?
4. What are client/server applications?
5. What are the steps of the transaction processing cycle?
6. What do customer relationship management applications do?
7. What do supply chain management applications do?
8. What do online transaction processing systems do
9. What is batch processing?
10. Be able to recognize e-commerce success factors of retailing.
11. What are enterprise collaboration systems
12. Recognize electronic conferencing tools
13. What are computer-aided manufacturing systems
14. Where are CRM systems used?
15. What is a call center?
16. What is a help desk
17. Describe expert systems software
18. What kind of system is an enterprise resource planning system
19. What is the major business value of ERP systems.
20. What are the costs associated with implementing ERP systems?
21. What are the major causes of failure in ERP projects?
22. What are the four important trends shaping ERP's continuing evolution.
23. What is included in an SCM strategy?
24. What is the goal of supply chain management?
25. What is a supply chain that adds value
26. What is EDI?
27. What are the characteristic of decision support systems?
28. What are C2C applications?
29. Electronic commerce systems rely on what kind of networks?
30. Know the nine key components of the e-commerce process architecture
31. What is an event driven system?
32. What is EFT
33 What is the cheapest way to build a web site?
34. What is the value of the Internet to customer service?
35. Know the five types of e-commerce marketplaces.
36. What kinds of decisions are made at the structured, semistructured, and unstructured management levels?
37 What are exception reports?
38. What are the basic analytical operations associated with online analytical processing?
39. What is sensitivity analysis, optimization analysis, what-if analysis, and goal-seeking analysis?
40. AI trys to duplicate which factors of human intelligence?
41. What are neural networks?
42. What are virtual reality systems?
43. What is an intelligent agent is?
44. What are the benefits of expert systems?