Kaua‘i Community College
2011 Annual Program Review for
Media Services
December 1, 2011
Program Description
Unit Description: A subunit under Academic Support, four main technical specialties include: maintaining the campus media inventory, distance education, voice and data operation and maintenance, and production services.
Kauai Community College Media Services provides dependable, professional services ranging from classroom media support and creative production services to advanced digital media communication applications. We use innovative and creative approaches to produce publications of the highest possible quality which enhance the college’s presence online and in print.
Part I. Quantitative Indicators
2008-9 / 2009-10 / 2010-11Demand
Campus Enrollment (FTE) / 632 / 756 / 775
Number of Faculty / 79 / 82 / 68
Number of Staff / 74 / 72 / 81
Efficiency
Number of Media Staff / 3 / 3 / 3
Average Service Hours / 76.5 / 74 / 74
Number of Student Help Hours / NA / NA / NA
Number of Work Orders Completed Media Technical / 438 / 500 / 550
Number of Work Orders Completed Media Graphics / 167 / 355
Number of Copies Generated / 1,110,000 / 857,000 / 424000
Number of Copies per FTE Student / 1,756 / 1,134 / 547
Hours of ITV/Videoconference Credit Courses / 1362/988 / 1221/1066 / 1016/1342
Distance Students Proctored
ITV/Videoconference / 225/75 / 215/60 / 160/35
Number of Videoconferences / 211 / 246 / 196
Hours of Videoconference Meetings / 422 / 492 / 392
Media Budget/FTE Student+Fac+Staff / $203,522/924=$220
Classrooms Equipped/Total Classrooms / 35/46 / 36/47 / 37/48
Effectiveness
Satisfaction Measurements / See tables at the end of this document
Part II. Analysis of the Program
Photocopy Uptime
· 99.9% = Xerox model 7775, #1
· 99.9% = Xerox model 7775, #2
Note: percentage uptime based on non-operational time divided by copy room hours of operation (55 hours per week).
Both Lanier ImageRunner Model 8550 and 550 were replaced with new Xerox 7775 in October of 2010. This acquisition was very much welcomed by faculty.
Operational Hours per Week, Including Distance Education Programs
· 74 hours (7:30 a.m. to 10 p.m., Monday to Thursday; 7:30 a.m. to 4 p.m., Friday; 8 a.m. to 5 p.m., Saturday).
ITV and Videoconferencing Support
During the summer of 2011, the third generation of equipment for the Hawai‘i Interactive Television System (HITS) was installed by Media Services. This system is anchored by high definition cameras with 58-inch plasma monitors in the primary classroom (LRC 122). In the 2011 HITS student survey (see ITV student survey results), although comments were very favorable for both video and audio quality, there was only a slight statistical increase in the resulting numbers on the survey. This result is due to the fact that over 60% of the survey participants were first time HITS students, thus they could not make a comparison. Students who took HITS classes prior indicated that the video and audio has improved by at least 50%. The maximum score possible was in the category of technical support received from Media Services. One explanation for this can be attributed to the system’s high definition capabilities with one monitor dedicated to the instructor, one on the instructor’s visual aid, and a third monitor dedicated to the neighbor island students. This new capability for HITS distance education classes seems to bring about the learning environment of the traditional face-to-face classroom.
The total number of students enrolled in distance education using videoconferencing is small and is not part of HITS. Its technical capability is a fraction of HITS and offerings are based on the originating campus. Surveying the limited student population using videoconferencing will be conducted during even number years.
Maintenance/Repair and Classroom Equipment
In the previous years, Media Services’ campus survey used a 5-point Lickert scale to measure satisfaction for services provided. Beginning 2011, the resulting measurements from this annual survey will be reported in percentages. Although the questions posed are the same from previous years, the methodology in response has changed to: strongly disagree, disagree, neither agree nor disagree, agree, strongly agree, and non-applicable. Thus, percentages illustrated on the table do not factor in those responding to non-applicable but to agree or strongly agree.
Categories of customer service, response time, and quality of work, resulted in a 95% or higher percentage. As in past surveys, the lowest scores were in the category of procedures. Procedures in the classroom equipment resulted in an 81% agree or strongly agree response. Analyzing the comments made in the survey, a pattern of frustration by instructional faculty can be concluded. It appears that a small minority of faculty has been re-configuring the patch cabling between classroom equipment during their classes and are not restoring them back to the original correct configuration. Thus, faculty using the same classroom are greeted with non-functional classroom equipment. Other faculty use the classroom equipment infrequently, thus they forget the procedures. In addressing both situations, at the beginning of each semester, Media Services offers two classroom equipment familiarization sessions. Unfortunately, the attendance has been very low. However, we will continue to offer these sessions prior to the start of each semester.
Faculty Work Room
Customer service, response time, and quality of work resulted in a score of 97% or higher. As in the above discussion, procedures scored the lowest (89%). In this category, procedures is concentrated with the copy machines. During the initial installation, several training sessions were held in October of 2010, where attendance was minimal. We also offered two instructional sessions at the beginning of each semester. Again, attendance has been low. As with the classroom sessions, the copy machines familiarization sessions will continue to be offered. The statistics on the number of copies being reproduced has decreased by 50%. This is somewhat extraordinary, yet a very positive outcome. Over the years, there has been a slight decline in copies reproduced in the faculty workroom. This not only produces a savings in paper purchases but reduces the maintenance fee of the copy machines. However, the total amount of paper purchased by the campus each year has not declined. Thus, one conclusion that can be derived is that more faculty are using their network printers or have purchased low volume copy machines for their buildings.
Graphics Department
The Graphics staff person has standing annual work orders for two schedules of classes, a College catalog and the graduation program/invitation. This department also assists in the printing and production of the catalog in Media Services. In addition there are numerous program brochures to be updated and copied each year, various web pages that have to be updated when the College catalog comes out, color copying, laminating and photography connected with marketing projects such as:
· Nursing Division Massage Program brochure
· Nursing Division Medical Assistant brochure
· Nursing Division Nurse Aide brochure
· Numerous electronic ads for Office of Continuing Education and Training
· Worked with students and Advisor in Culinary Club in designing club logo and t-shirt
· Garden Island Newspaper Ads for Schedule of Classes and registration information
· Campus map, updated
· Catalog, 1x a year - 4 weeks
· Schedule of Classes, 2x a year - 2.5 weeks
· Graduation Program, 1x year - 1.5 week
Graphics also does various web and hardcopy research for graphics and images for PowerPoint presentations). For Fine Dining 3rd semester students, graphics works with the Culinary students to design and produce menus that are part of their final. Graphic services produced fine dining menus at the rate of 50 per week for 2 six-week modules, a total of 600 produced on the 5550 HP printer.
Color copying service is provided to the college via the graphics department. Since the copier was introduced in 2002, an average of 4,250 copies per year are printed for programs. The average run for color Program brochures is 200 per work order. Customers express an above average satisfaction in customer service, quality, response, and clarity of procedures. Color duplication runs included:
· 11x17 posters - 750+ on 5550 HP printer (Admissions wrap, Financial Aid Posters, SOC Posters, ACF Brunch Posters, Stop Domestic Violence Posters, ASKCC Posters, Bark for Life/Cancer Posters, Japan Debris Posters for Marine Option Program)
· Academic and division brochures on Media Copier, total of 3,000+
Miscellaneous:
· Photography: 350+, 75+ electronically sent out and coming in for color printing
· Large laminator is being used by the Early Childhood Education
· Pouch (small) laminator has been heavily used also, for various signs, displays: 400+
· Various tickets, numbered and trimmed: 2,000 (count is down from last year, ACF tickets printed out house)
· Scanning assistance: 65
· Copy machine help: 1.5 + hour or so a week
· Electronic ads for the Office of Continuing Education and Training
· Assisted Culinary Club design club logo and t-shirt
An advisory committee for the catalog has been organized and are currently guiding the organization and development of the catalog. The committee has suggested a return to perfect binding and costs are being investigated.
The Academic Support survey showed that 46% of the Graphics services customers are satisfied (agree or strongly agree) with the services, 48% are satisfied with the response time, and 48% are satisfied with the quality of the work. Only 30% are happy with the equipment procedures. The graphics department has no “public” equipment other than the color copiers that faculty and staff use. The laminators are used only by the department due to the cost of the supplies.
Part III. Action Plan
Media Services has eight goals as listed below. Each of these program goals is then aligned with the Kaua‘i Community College Goals and Strategic Goals chart that follows.
1. Provide and maintain state-of-the-art equipment to support the campus’ communication infrastructure (electronic, videoconferencing, voice) and technology-enabled learning in both physical and virtual environments (classroom equipment, HITS, and videoconferencing).
2. Installing and maintaining the campus’ (backbone, horizontal, and vertical) copper and fiber optical infrastructure for voice and data.
3. Operating communication and teaching/learning technology as needed (including HITS and videoconferencing).
4. Assisting community groups in the delivery and maintaining and operating appropriate equipment.
5. Supporting the college and its programs through print and electronic media (video production, printed media, and electronic media).
6. Providing technical and maintenance support for the campus security systems, such as surveillance cameras, 911 Code Blue, and campus exterior public address system.
7. Working with ITAC to help insure current technology is addressed and provided in a cost-effective manner.
8. Continuing with on-going efforts in professional development opportunities concentrating in technology-related fields.
Goal Alignment
UH System Goals, Kaua‘i Community College Goals, and Strategic Goals / Program Goals /UH Goal 1: Educational Effectiveness and Student Success
KCC Goal 1: Access &
KCC Goal 2: Learning and Teaching
Strategic Goals: Student Recruitment, Retention and Success of All Students and Particularly
o Increase success of Remedial/Develomental Students
o Non-traditional Students in Career and Technical Programs
o Increased Completion of Degrees, Certificates, and Licensure
o Improve partnerships with K-12 to improve college preparation and to ensure that students are aware of specific opportunities that KCC provides
Relevant Curriculum Development
o Sustainability/Green Jobs
o Health
o DOE-KCC English Alignment
o Increase and improve design and delivery of distance education offerings
o Increase transfer rates by strengthening four-year pathways, particularly in STEM fields
Completion of
o Course Student Learning Outcomes (CLOs)
o Program Learning Outcomes (PLOs)
o Institutional Learning Outcomes (ILOs)
o Course Action Forms (CAFs)
Assessment Activities and Analysis / KCC Goal 1: Access
KCC Goal 2: Learning and Teaching
Above goals are addressed
by Media Services Program Goals
1 thru 7.
UH Goal 2: A Learning, Research and Service Network
KCC Goal 3: Workforce Development & KCC Goal 5: Community Development
Strategic Goals: Increased Job Placement and/or Performance through
o Revised or New Curriculum
o Better Coordination with Business and Industry / KCC Goal 3: Workforce Development
KCC Goal 4: Community Development
Above goals are addressed by Media Services Program Goals 1, 3, 4, 7, and the Media Services Advisory Board.
UH Goal 3: A Model Local, Regional and Global University
KCC Goal 6 Diversity
Strategic Goals:
o Fostering Global Understanding and Intercultural Competence
o Increased Enrollment and Success of International Students / KCC Goal 6: Diversity
Above goal is addressed by Media Services
Program Goals 1, 2, 3, and 5.
UH Goal 4: Investment in Faculty, Staff, Students and Their Environment
KCC Goal 4: Personal Development
Strategic Goals:
o Professional Development Directed to Any of the Above Goals
o Enriching Student Experience, Particularly Directed to Any of the Above Goals
o Increasing the Efficiency, Effectiveness and Sustainability of the KCC Environment / KCC Goal 4: Personal Development
Above goal is addressed by Media Services
Program Goals 3, 7, and 8.
UH Goal 5: Resources and Stewardship
KCC Goal 5 Community Development
Strategic Goals:
o Reduce Deferred Maintenance
o Address Health and Safety Issues
o Promote Sustainability / KCC Goal 5: Community Development
Above goal is addressed by Media Services Program Goal 6.
Action Plan(s)
PROGRAM GOAL / ACTION ITEM / RESOURCES / PERSON(S) RESP. / TIME- LINE / Indicator of Improvement / PLO Impacted / STATUS /Program Goal 5 / Provide wider photo coverage of campus events / 0 / SO / Begin F08 / Enhanced websites, brochures, print media, regular KCC Bulletin submissions / 1 / On-going
Write copy to promote college events in catalog, schedule, brochures
*New: Improve college marketing efforts by improving color images for brochures, posters, etc. / $6,900 / SO / Begin F08
Begin S10 / Enhanced websites, brochures, print media, regular KCC Bulletin submissions / 1 / New brochures are being developed. Drafts are due 1/14/11. New ads for registration were created.
Ongoing.
*New: Improve customer support using electronic tablet to review drafts at their locale / $2575.00 / SO / Begin S10 / More storage and updated software for graphic support of programs. / 1 / Purchased postponed.
Cancelled.
Provide information for KCC “spotlight” feature on
home page. / 0 / SO / Begin S10 / Enhanced websites,
keep general public informed on KCC updates / 1 / New spotlight posted and biographies and photos have been collected
Ongoing.
Program Goal 5
All strategic goals could potentially be impacted if they use the services. / New: Improve marketing by improving graphic capability to support the campus and UCTR: purchase software upgrades / $700 / SO / Begin S12 / Create flyer on graphic services & distribute
Upgraded flyers for campus programs, UCTR programs, etc. / 1
Program Goal
1, 2, 3 / Seek funding for classroom spare projector bulbs ($500 ea) / 4 @ $500=
$2,000 / PW / Begin F09 / No break in down time for projectors / 1 / Purchased 05/2010
Completed.
Create survey instrument for distance education courses via videoconf. / 0 / PW / Begin S09 / Improved videoconf.
services for DL / 1 / On-going;
conducted
yearly
Follow-up survey to validate classroom equipment services / 0 / PW / Begin S09 / Improved services / 1 / On-going;
conducted
yearly
Smart Board:
Seek funding
and install in LRC 128 / $6,000 / PW / Begin S09 / Enhanced
learning
assessments / Installed 06/2010
Completed.
Implement media infrastructure for Phase II building / 0 / PW / Begin S09 / Multimedia presentation equipment for OCET classrooms / Completed 06/2010
Program Goal 1, 2, 6 / Plan, research
next generation
cabling / 0 / PW / Begin F10 / Higher speed
voice/data
network infrastructure / Estimated
completion
2011
Completed.
Re-install equipment for renovation of Natural Science, LRC buildings / 0 / PW / Begin 2010 / New learning environment / Estimated completion 2011
Completed.
Program Goal
1,2, 8 / Implement work order system / 0 / PW, SO / Dec. 08 / Work order tracking / 1 / On-going
Develop PD / Subject to available funds / PW / certifications / On-going
Website / Seek feedback within campus / KT / Nov. 06 / Changes made / 2006 CCSSE extra questions results say that 86% of students are very satisfied or somewhat satisfied with the website. Completed.
Program Goal
1, / Photocopy equipment / Campus-funded required if uptime goal not met / Media Staff / Nov. 07 / Established 95% minimum uptime / 1 / F10 uptime is 99%. Ongoing
Establish advisory committee for catalog / 0 / SO / S06 / Direction on which medium to use for catalog / Completed F08.
Ongoing
Establish advisory committee for technical aspects / 0 / PW / Aug. 09 / See Media Services Advisory Board Minutes / Second meeting held Aug. 2010
Ongoing
Program Goal
1,2,3,6
All strategic goals are impacted by this upgrade . / Enhance
Campus
Cabling
System for
Higher
Speed / Cost: $4000
Add’l $5,000 / PW / F10
Spring 2012 / Provide higher bandwidth for campus voice/data / 1 / APRU budget request for $4000 in 2010
Additional $5K required
Program Goal
1 / Enhancing Classroom Learning Environment / Cost: $1500 / PW / S10 / Re-stock burnt bulbs, no backup projectors exists / Covered in Media Services Budget.
Completed.
Unit Goal
1 / Improving “Procedure” Category in Data Analysis / 0 / PW
CK / S10 / Offer each semester / 1 / On-going
Part IV. Resource Implications