Job Title: Commercial Consulting Arborist Department: Commercial Division

11571 K-Tel Drive

Minnetonka, MN 55343

Phone: (952) 922-3810
Fax: (952) 252-4720

Job Title: Commercial Consulting Arborist Department: Commercial Division

FLSA Status: Exempt, Commission Based Reports To: Commercial Division Manager

Description: Responsible for selling commercial arboricultural services

Accountabilities:

Sales goals:

· Meet or exceed annual sales goals as identified by the Division manager

· Meet Company’s Service Goals (RPH, Treecare, Prunecare)

· Retain and increase sales within existing clients

· Review weekly commission reports and Consulting Arborist plan to track progress against goals

· Utilize call back strategies to increase closing rates

· Incorporate prospecting methods as laid out by division manager

· Implement sales plan as laid out by division manager

Client Management:

· Provide recommendations for all applicable services

· Identify client perceptions and set clear expectations with clients

· Map client properties and update on 2 years cycle

· Follow pricing guidelines and minimum charges

· Follow up with proposals within 7 days of origination date

· Follow up with client calls within 24 hours

· Perform follow up site inspections after work is completed

· Perform service calls to client to ensure work completed meets expectations

· Provide customer complaint resolution

· All proposals be rejected or re-proposed after 90 days

· Log all client contacts(e.g. follow-up calls, etc.) in White Oak

· Assist Accounts Receivables with delinquent accounts

Spring Letters:

· Review and update all active client folders by February 15th

o Update maps, DBH’s, sq. ft, Arborist assignment, re-propose/reject outstanding proposals, etc.

· Accurately price all proposed work by using current pricing sheets as a guideline

· Have letters ready to print by February 15 of each calendar year

· Review all client files by February 15 of each calendar year

· Personally call back all letters within 14 days of being mailed and log contact in White Oak

Marketing Duties:

· Maintain and develop relationships with existing primary client generators

o Visit established PCG’s at least once per month

o Participate in activities (e.g. tree sales, City programs, educational sessions, etc.) with PCG’s

o Develop educational programs for PCG’s

· Coordinate targeted marketing activities with the division manager

· Fulfill educational requirements as dictated by the division manager

Proposal and Work Order Quality:

· Determine level of service client wants before developing a plan

· Accurately map and measure all relevant trees an shrubs

· Communicate client perceptions and expectations in work orders

· Accurately price work by using the current pricing sheets as a guideline

· Provide clear, decipherable and consistent job instructions

· Clearly identify equipment needs and special services (line drops)

· Communicate effectively with schedulers regarding special circumstances

· Enter all proposals into White Oak within 48 hours of on-site visit

· Maximize no-calls when accepted work is under $1000.00

· Review work orders weekly and address crew comments and/or client issues

Other:

· Complete and turn in Mileage Reports by the 10th of the following month

· Formulate annual and 5 year plan for educational advancement with Science Director

· Be knowledgeable of purpose, methods, and costs of all RTC services

· Present a positive image of the Company and follow established policies

Skills:

· Ability to adapt to an increasingly changing environment

· Demonstrate diplomacy, maturity, self-confidence and a positive attitude

· Show genuine interest in the needs and opinions of others

· Willingness to collaborate, offer assistance, and work cooperatively with others to reach common goals

· Ability to mentor and guide other Consulting Arborists

· Ability to communicate effectively with a diverse population

· Ability to organize, prioritize and multitask

· Ability to work with a high degree of autonomy

· Must be computer literate: MS Office Suite, Word, Excel, PowerPoint, Access, Outlook

Qualifications:

Education: BS in Urban Forestry or related field

Experience: 5 years sales experience and general plant knowledge

Driver’s License: Class D

Other Certifications: ISA Certified within a year

Work Environment: Field and office

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Employee Signature Date

O:\HumanResources\Job Descriptions\Sales-rev. 07/25/2011