Introduction To Business Management Final Fall 2002

Chapters 8 Through 15

Professor Steven Isler

1. / A change in the organization's information processing system is an example of a people-focused change.
A) / True
B) / False
2. / The steps in the comprehensive change model outlined in the text are similar to the steps in the classical model of decision making.
A) / True
B) / False
3. / One of the most common reasons for resisting change is threatened self-promotion.
A) / True
B) / False
4. / One of the fundamental assumptions of organization development (OD) is that workers are lazy and indifferent to the quality of their work
and thus they need to be developed.
A) / True
B) / False
5. / The general environment is a more powerful force for change than the task environment.
A) / True
B) / False
6. / The most important evaluation of training is how employees feel about it at the end of the training session.
A) / True
B) / False
7. / Ranking compares employees against a fixed standard.
A) / True
B) / False
8. / Under BARS
the performance standards against which the employee is evaluated are delineated as dimensions on a scale.
A) / True
B) / False
9. / Diversity is generally used to refer to demographic differences among people; for example gender
age and ethnicity.
A) / True
B) / False
10. / Job specifications contain duties
working conditions
tools
materials
and equipment used to perform the job.
A) / True
B) / False
11. / When a person first encounters a stressor; the first stage is called resistance.
A) / True
B) / False
12. / Jack is experiencing cognitive dissonance because even though he knows smoking is bad
he does not feel upset to be a smoker.
A) / True
B) / False
13. / The term “organizational citizenship” means that the organization is a good corporate citizen
showing good ethics and making philanthropic contributions.
A) / True
B) / False
14. / When Kavon says
“I am going to quit this company and look for another job
” he is expressing the affective component of his attitude toward his work.
A) / True
B) / False
15. / Clarise believes Robert is the top performer on her team. When he is accused of harassing a coworker
Clarise does not believe it's true. She is using selective perception.
A) / True
B) / False
16. / Motivation is the only determinant of employee performance.
A) / True
B) / False
17. / An organization that pays two workers doing the same job different wages because one has the ability to perform more tasks than the other is using a gain-sharing pay system.
A) / True
B) / False
18. / Another name for behavior modification is OB Mod.
A) / True
B) / False
19. / The process of giving workers a voice in making decisions about how to do their own work is known as participation.
A) / True
B) / False
20. / Alternative work arrangements are motivating for workers because they give the workers greater control and flexibility in how and when they work.
A) / True
B) / False
21. / Leaders can use referent power extensively in order to inspire loyalty and enthusiasm.
A) / True
B) / False
22. / Leaders are people who can influence the behavior of others without using force.
A) / True
B) / False
23. / Leadership and management are two terms for the same process.
A) / True
B) / False
24. / Political behavior always leads to negative outcomes for the organization.
A) / True
B) / False
25. / The path-goal theory of leadership is a direct extension of the expectancy theory of motivation.
A) / True
B) / False
26. / When a manager's cell phone battery loses power, and all she can hear is silence on the line, this is an example of noise.
A) / True
B) / False
27. / A MIS is most useful when the organization has a large number of highly similar transactions to process.
A) / True
B) / False
28. / For information to be considered complete it must include all the pertinent facts about a situation.
A) / True
B) / False
29. / Interpersonal communication occurs only in oral and written form.
A) / True
B) / False
30. / Whenever one of Richard's workers does a good job, Richard gives them a “thumbs up.” This is an example of nonverbal communication.
A) / True
B) / False
31. / Wang-kyo has been put in charge of the advertising campaign for a high-sugar, ready-to-eat cereal. He knows that one of the most effective ways to market such a product is to advertise on Saturday morning cartoon shows, but he feels that it is wrong to push high-sugar foods to young children. Wang-kyo is experiencing person-role conflict.
A) / True
B) / False
32. / Disney CEO Michael Eisner had a public and bitter feud with members of the Disney family. This is an example of interpersonal conflict.
A) / True
B) / False
33. / Aaron enjoys playing the clarinet. If he joins the community symphony in order to have the opportunity to play the clarinet, he is joining because of instrumental benefits.
A) / True
B) / False
34. / One of the approaches for effectively managing conflict calls for the manager to stimulate, or increase, the level of conflict.
A) / True
B) / False
35. / Dale is correct when he says, “Conflict is based on disagreement and therefore is bad for organizations and should be eliminated.”
A) / True
B) / False
36. / Campus interviews of college students applying for jobs are a form of preliminary control for the hiring organization.
A) / True
B) / False
37. / Every month, Beau balances his checkbook register. For the last six months, he has found a $25 unexplained difference between his calculation and the bank's calculation. Now his checkbook is $150 out of balance. Beau's control system is not fulfilling its function of limiting the accumulation of error.
A) / True
B) / False
38. / Structural control generally focuses on leadership, technology, human resources, and information and operating systems.
A) / True
B) / False
39. / Bureaucratic control focuses on enhanced performance that exceeds minimum acceptable standards.
A) / True
B) / False
40. / Reporters who verify stories with additional sources are using screening control.
A) / True
B) / False
41. / Facility location refers to the choice of geographic sites, while facility layout refers to the physical configuration of work within the facility.
A) / True
B) / False
42. / At Applebee's restaurant the prepared food waiting to be served to customers is part of the work-in-process inventory for Applebee's.
A) / True
B) / False
43. / Firms with just-in-time inventory systems would be wise to have alternative suppliers for inputs just-in-case.
A) / True
B) / False
44. / In implementing an operations management system as a control, it is important to focus on the elements most critical to goal attainment.
A) / True
B) / False
45. / Acceptance sampling cannot be handled by statistical quality control (SQC) equations.
A) / True
B) / False
46. / Which of the following organizations creates form utility?
A) / A law firm
B) / H & R Block
C) / UPS
D) / Coca-Cola
E) / Costco
47. / Which of the following decisions is likely to be the decision starting point occurring before the other decisions?
A) / The capacity decision
B) / The product-mix decision
C) / The facilities layout decision
D) / The facilities location decision
E) / None of these.
48. / When considering making a capacity decision, which of the following will be important information to have?
A) / Market demand for the product
B) / Current capacity
C) / Funds available for expansion
D) / All of these.
E) / Only “market demand for the product” and “current capacity.”
49. / Chelsea Milling Company produces Jiffy baking mix, brownie mix, corn muffin mix, blueberry muffin mix, and apple muffin mix. These mixes represent the company's
A) / product-service mix.
B) / capacity mix.
C) / facilities layout.
D) / facilities location.
E) / human resource mix.
50. / Which of the following is NOT one of the dimensions of quality discussed in the text?
A) / Performance
B) / Preference
C) / Aesthetics
D) / Reliability
E) / Features
51. / The probability that a DVD player will eject the disk when you push the eject button is an example of which dimension of quality?
A) / Aesthetics
B) / Features
C) / Reliability
D) / Serviceability
E) / Perceived quality
52. / At a regional manufacturing facility the quality control people sample 15 percent of the finished products to check for adherence to more than 12 quality standards. This is an example of
A) / acceptance sampling.
B) / outsourcing.
C) / in-process sampling.
D) / ISO 9000.
E) / None of these.
53. / A local restaurant owner often dines at competitors' restaurants and samples items from their menus in order to imitate or improve on them. This is an example of
A) / benchmarking.
B) / conformance sampling.
C) / acceptance sampling.
D) / in-process sampling.
E) / None of these.
54. / Dell printer ink cartridges are only available from Dell. The new cartridges arrive with return bags and postage to recycle the old cartridge. This is an example of
A) / features.
B) / aesthetics.
C) / reliability.
D) / durability.
E) / serviceability.
55. / According to the text, the major problem associated with total factor productivity is that
A) / the data are too hard to obtain.
B) / all ingredients must be expressed in the same terms.
C) / it clearly tells the manager what to do to correct a problem.
D) / it is not compatible with standard accounting procedures.
E) / it is nothing more than a cost-benefit analysis.
56. / Organizations make the decision to have a centralized or decentralized international control system when they are addressing issues of ______control.
A) / operational
B) / strategic
C) / financial
D) / bureaucratic
E) / None of these.
57. / Stephanie has a deadline for submission of her term paper. She estimates the total number of pages required and how long it will take her to write each page. She knows how many days she has until the paper is due. She is making a ______budget.
A) / capital expenditure
B) / master
C) / space
D) / labor
E) / personnel
58. / When classifying controls on the basis of the resources involved, we find that one class of resources is related to the control of all other resource classes as well. Which resource class overlaps all other classes?
A) / Physical resources
B) / Human resources
C) / Financial resources
D) / Information resources
E) / None of these.
59. / A company that has surplus cash to invest fully investigates available investment opportunities to determine which will give the best return. What type of operations control does this action represent?
A) / Preliminary
B) / Postaction
C) / Feedback
D) / Screening
E) / Concurrent
60. / Which of the following would be viewed as a measure of the firm's ability to meet its long-term financial obligations?
A) / Debt ratio
B) / Balance sheet ratio
C) / Return on investment
D) / Operating ratio
E) / Liquidity ratio
61. / Appraisals of an organization's accounting, financial, and operational systems conducted by a public accounting firm are known as
A) / internal audits.
B) / debt ratios.
C) / cash flow statements.
D) / balance sheets.
E) / external audits.
62. / Which of the following is NOT characteristic of the bureaucratic approach to organizational control?
A) / Rewards focused on individual performance
B) / Tall organizational structure
C) / Limited employee participation
D) / Reliance on rules and a rigid hierarchy
E) / Reliance on group norms
63. / Which of the following is a characteristic of screening controls?
A) / Take place during the transformation process
B) / Involve interviewing potential employees
C) / Are the same as preliminary controls
D) / Determine organizational flexibility
E) / Determine accuracy of organizational standards
64. / Which of the following is the most common means of financial control within organizations?
A) / Financial statements
B) / Ratio analysis
C) / Budgets
D) / Financial audits
E) / Benchmarking
65. / Siemens, the German-based industrial firm, uses the following slogan: “Quality is when your customers come back, and your products don't.” This slogan indicates that the company places an emphasis on ______.
A) / operations control
B) / financial control
C) / structural control
D) / strategic control
E) / hierarchy
66. / Perry knows that Ndemi is a talkative person, while Dominik prefers quiet, so he assigns the two men to separate work areas. Perry is controlling conflict by
A) / expanding the resource base.
B) / using an appropriate coordination technique.
C) / focusing attention on higher-level goals.
D) / matching personalities and work habits of workers.
E) / None of these.
67. / During episodes of The Apprentice, Omarosa and Erica clashed repeatedly. But they worked together well enough for their team of women to win a few challenges against the men. Omarosa and Erica used ______to build enough cohesiveness to get through the challenge at hand.
A) / avoidance
B) / compromise
C) / confrontation
D) / superordinate goals
E) / smoothing
68. / How the individual behaves in the group is the _____ role.
A) / sent
B) / perceived
C) / conflict
D) / expected
E) / enacted
69. / Which of the following is a common reason for joining a group?
A) / Interpersonal attraction
B) / Group activities