HDC CONFERENCE 2015

IMPROVING THE CONSUMER EXPERIENCE

9 March 2015

Hotel Intercontinental, WELLINGTON

8.30am–8.50am / Registration
9.00am / Introduction
Theo Baker, Deputy Health and Disability Commissioner
9.10am / 20 Years Strong: the Commissioner, the Code, and Informed Consumers
Anthony Hill, Health and Disability Commissioner
9.50am / Restorative justice in healthcare
Professor Chris Marshall
Diana Unwin Chair in Restorative Justice, Victoria University
10.30am / Morning Tea
11.00am / Panel – Initiatives to improve the consumer experience
·  Primary care initiatives
Dr Sean Hanna, General Practitioner
·  Design Lab initiative
Canterbury District Health Board
·  Aashirwad Wing, Dave Lange Care Home
Jeet Suchdev, Bhartiya Samaj Charitable Trust
·  Real time consumer feedback project
Dr Lynne Lane, Mental Health Commissioner
12.20pm / Lunch
1.20pm / Breakout sessions
A A day in the life
Dr Dave Maplesden and RN Dawn Carey, HDC In-house Clinical Advisors
B Fitness, competence and conduct
Representatives from the Medical Council, Nursing Council, and Midwifery Council
C Aged care: a consumer perspective
Sue Chetwin, CEO, Consumer NZ; Kilian de Lacy, Aged Care Representative, HDC Consumer Advisory Group; and Rose Wall, Deputy Commissioner
2.05pm / Breakout sessions
A A day in the life
Dr Dave Maplesden and RN Dawn Carey, HDC In-house Clinical Advisors
B Substitute decision making
Dr Cordelia Thomas, Associate Commissioner
C Complaints management at DHBs: workshop
HDC staff
2.45pm / Afternoon tea
3.15pm / HDC Complaint Data: Patterns and Predictions
Dr Katie Elkin, Associate Commissioner
3.55pm / Closing
Theo Baker, Deputy Health and Disability Commissioner