Roslyn Robinson
P.O. Box 52404
Knoxville, TN. 37950
(865) 604-7699
Objective: A seasoned Operational Professional looking to obtain a challenging and rewarding position with a progressive organization, with a special interest in utilizing people-oriented skills, along with managing the end results.
Highlights of Qualifications
· Successful experience in the Plasma/Pharmaceutical Industry, 23 years total. (6 years in Human Resources and 17 years in Operations).
· Over 15 years of supporting plasma collection centers from East to the West Coast.
· Strongly self motivated, enthusiastic and profit oriented.
· Effective Communication and Presentation Skills.
· Project Managing Skills – Successful Union Avoidance 1998, SeraCare/Aventis Contract for 12 locations 2001, BioLife Manager’s Meeting 2005
· National Hemophilia Board Member (Tennessee) 1993 to 2000
· Member of Society of Human Resource Management (SHRM) and American Management Association (AMA) since 1993 - 2003
· Certified Instructor in Affirmative Action Planning (AAP) as of Aug. 1994
· Behavioral Health Awareness Coalition (BHAC) of East Tennessee Board Member – 2011 to current. Past Chair for 2013
· National Alliance on Mental Illness (NAMI) Board Member – 2011 to 2013
· CONTACT Care Line Board Member – 2011 to current. Current President
· University of Tennessee VolAware Board Member – 2011 to 2013
· Metro Drug Coalition Member – 2011 to 2013
· Tennessee Suicide Prevention Network (TSPN) Board Member – 2011 to 2013
· Registered Nurse License - 1989 to current, TN, License #0000085583
· Geriatric Resource Nurse (GRN) Certification completed 2015
Education
University of Tennessee
Bachelor of Science Degree, Nursing 1989
Bachelor of Science Degree, Psychology 1989
University of Phoenix
Masters of Science Degree, Business Administration, MBA 2008
Southern Adventist University 2009
RN Refresher Certification
Northcentral University Graduation target date 2015
PhD Business Administration/Health Care Administration
Employment History
9/2015 to Current East Tennessee State University - ETSU
Executive Director of Student University Health Services and School Based Clinics
Major Responsibility includes providing vision and leadership for the ETSU College of Nursing Community
School Based Clinics developing collaborative arrangements with school systems, local health-related agencies and constituencies.
5/2009 to 8/2015 Covenant Health/Parkwest Hospital
RN Case Manager (5/2013 to Current)
Major Responsibility includes managing the patient care
plans of 16 patients on a Senior Behavioral Health Unit.
Coordinating the care of seniors with MD”s, RN’s,
Therapists and Discharge Planners.
Business Development Marketing Manager/RN Case Management (5/2011 to 5/2013)
Developing a Marketing/Recruitment position to increase
inpatient hospital census along with building relationships
with referral sources by selling the services of Covenant
Health. Coordinate recruitment efforts with leadership to problem solve any issues identified with Emergency Depts.
Extensive nonprofit community work with the Behavioral Health Awareness Coalition of East TN, BHACET, CONTACT Care Line, National Alliance on Mental Illness, NAMI, Tennessee Suicide Prevention Network, TSPN, and the Metro Drug Commission.
RN Case Manager (1/2010 to 5/2011)
Major Responsibility includes managing the patient care
plans of 25-35 patients on Unit B. Coordinating with MD’s,
Therapists, RN’s, Discharge Planners, UM, etc. to assure the patient’s plan of care is successful during hospitalization along with outpatient initiation of care at outpatient facilities.
Responsibilities included overseeing day to day activities of 5 Case Managers/Discharge Planners
Registered Nurse – Staff (5/2009 to 12/2009)
Major Responsibility includes direct patient care for 7-10
patients. Direct care including administering medications,
assessing, planning, implementing, and evaluating the
delivery of patient care.
1/2003 to 11/2008 Baxter Healthcare Corporation (BioLife Plasma Services)
Regional Operations Manager
Major Responsibility includes overseeing 6-8 Plasma
Collection centers in (Minnesota, North Carolina, Mississippi, and Florida). I also in the past have overseen Management Support Managers that travel amongst the 55 centers nationwide. Responsibility includes Volume, Cost Per Liter, Quality/Compliance (Highly Regulated Industry), HR, EHS, etc. Responsibilities also include Project Managing, QLP Projects, Kaizen/Lean Instructor, Coordination of Annual Manager Meetings, etc. Supervised Physicians, RN’s, LPN’s, Phlebotomists, and CNA’s.
1/85 to 10/2002 Aventis Behring (Aventis Bio – Services)
Senior Operational Manager (5/99 to 10/02)
Major Responsibility included overseeing 7 Plasma Collection Centers in Louisiana. Implementing new programs such as Operational Excellence along with managing the entire Operations. Same responsibilities as listed above in current position with Baxter Healthcare.
Area Human Resources Director (5/93 to 5/99)
Implemented and Administrated HR policies. Developed HR programs for 11 Plasma Collection Centers and the Knoxville Testing Laboratories (Serology and PCR). Supervised HR Coordinators. Utilized for expertise in Employee Relations – Union Attempt, Project Assignments included, Performance and Career Development, Organization Effectiveness, Developed a Management Development Program for Assistant Managers in Aventis, Implemented Compensation/Benefit Programs, and Staffing and Training.
Center Manager (5/91 to 5/93)
Managed Day to Day Activities of the Chattanooga, TN Plasma Center. Good collections and Great Quality Record. Assigned Special Task force in Louisville prior to leaving position that led to HR position listed above.
Assistant Manager (5/89 to 5/91)
Assisted Center Manager in Day to Day Activities of the Chattanooga, TN Plasma Center.
Entry Level Positions and Physician Assistant (1/85 to 5/89)
Medical Screening Technician and Phlebotomist. Also performed Physicals for Donors as a Physician Assistant/Medical Supervisor.
3/91 to 5/92 Cumberland Children’s Psychiatric Hospital
Registered Nurse: Part Time Position
Counseled Patients and Administered medications. Trained incoming Staff when assigned.
10/88 to 5/89 Parkridge Medical Center
Registered Nurse/Student Nurse: Part Time Position
Assisted 6-7 Patients per shift, which involved direct care of patients on a Neurological and Med Surgical Floor.