Helston Medical Centre & Porthleven Surgery
______Trelawney road also at Sunset Gardens · Porthleven · Helston
Helston · Cornwall · TR13 8AU Cornwall · TR13 9BT · 01326-562204
Tel: 01326-572637 · Fax: 01326-565525
email:
Doctors R C Drummond · J A Hindley · F T Old · J P Garman
· J S Tait · O A Adewole · M Gringhuis · G Croker
March 2017
Dear Patient
Patients can register to access “The Waiting Room” service that will enable ordering of repeat prescriptions and ability to book appointments. Some slots for doctor appointments are available with the facility to cancel and view booked appointments. This is different from the system we already have where you can order prescriptions from our Helston Medical Centre website.
• Applications for online access will not be considered for patients who are under the age of 16.
• Patients with a history of non-attendance at pre-booked appointments (without cancelling) will not normally be granted access to on-line appointment booking, however the remainder of the facilities will be considered.
• The Practice will not allow misuse of the online system and will monitor usage by individual patients. Where it is considered that a patient is misusing the system or is acting in a way detrimental to the availability of the appointment system, or other facilities, a warning letter will be issued. Where the situation does not improve, or recurs, access will be removed permanently and without further notice, at the discretion of the Partners.
• If you change surgeries, you will need to register again for online services at your new surgery.
• You can choose to stop using online services at any time by informing reception.
If you would like to take advantage of this initiative, please complete the form attached and return it to the surgery. You will need to present two forms of ID to the receptionist (see attached form for info). Each patient registering will need their own email address which must be kept secure. We will add your email address to our clinical system which will generate an email to you via the Waiting Room Software to enable the registration process for the service.
We would like to take this opportunity to inform patients that this new software operates within our secure system, and, provides a Private and Confidential service for patients. As part of this service we would like to add that it is your responsibility to keep both your user ID and password safe and secure at all times, as eventually this will allow access to other services in the future.
Yours sincerely
AButterill
Alison Butterill
Practice Manager
The Waiting Room 2
Patient Sign Up Form
SURNAME* / ______/ FORENAME* / ______DATE OF BIRTH* / ______/ Postcode / ______
Email – / ______
We offer a text reminder service for patient’s appointments and increasingly are able to utilise this service for health campaigns such as flu vaccine reminders and routine recalls. If you are happy for us to contact you via text message please complete your mobile number below. This needs to be a mobile number unique to you.
Mobile / ______/ Home Tel / ______
Required Identity Documents - Two of : Tick the documents you will present. *Staff – please initial which documents you have seen*
Passport o / Birth Certificate o / Driving Licence o
Utility Bill o / Marriage Certificate o / Bank statement o
Other (please specify) ______
Required Services - Please tick the services you would like to be able to access online
NB Not all of these services may be currently available at your practice at the time of sign up.
Appointments o / × booking and cancelling appointments
Prescriptions
Repeat medication o
One off medication o / × ordering medication
Core Summary Care Record o / × Includes medication and all allergies
Practice Communication o / × email practice with NON urgent queries
Test Results o / × blood tests etc.
Documents o / × Hospital discharge summaries etc.
Immunisations o
Coded medical record o
Full medical record o
How would you prefer to receive the login details for online access?
By email o / Printed form - pickup at practice o / Posted o
Signed: / ______/ Date: / ______
If you are a Carer please ask Reception for a “Proxy Sign Up Form”