For Caregivers (Employees) and Core Leaders (Managers)

Competencies

For caregivers (employees) and core leaders (managers)

This list is designed to help identify competencies associated with development goal(s). Detailed instructions for using development goals can be found in Help & Tutorials.

The competencies in this document are examples of how to align development goals with the skills and attributes that are needed in our organization. This list is not exhaustive.

There are three categories of competencies in this document; Leadership, Clinical, and General. If your department uses competencies actively, those may also be used. The competency portion of the development goal is a free text field (you type in the words), but the field is required, so a competency must be entered.

Work with your Core Leader and/or Caregiver to align your development goal with the competencies needed for your current or future role.

Table of Contents

Section / Use / Page
Competencies by Category; Overview Table / This table provides an overview of the three competency sets that support Performance & Development and the target audience for each set. / 2
Leadership Competencies / View the leadership competencies and descriptions. / 5
Clinical Competencies / View the clinical competencies and descriptions. / 9
General Competencies / View the general competencies and descriptions. / 10

Competencies by Category

General
For use with any caregiver / Leadership
For use with any leader (e.g., manager, director, vice president, etc.) / Clinical
For use with any clinical role; (e.g., nurse, med tech, physician, etc.)
Accepting Direction / Mission Focused / Assessment & Evaluation
Accepting Responsibility / Courageous Presence / Customer Focus
Acquiring Information / Coaches and Develops Others / Documentation
Acting as a Champion for Change / Builds Diverse and Inclusive Talent / Clinical Knowledge & Skills
Acting Decisively / Partners Effectively Through Influence / Patient Care/Services Provided
Acting Strategically / Steward of Engagement / Planning & Workload Management
Acting with Integrity / Business Acumen / Quality, Safety & Performance Improvement
Adapting to Change / Strategic Thinking / Teamwork
Adapting to Others / Innovative Mindset
Assembling Talent / Enhances the Patient & Customer Experience
Assessing and Understanding People / Organizational Agility
Attentive Listening
Building and Supporting Teams
Championing Customer Needs
Communicating Effectively
Composing and Writing Text
Controlling Costs
Coordinating Project Activities
Creating and Maintaining Networks
Critical Thinking
Delegating Responsibility
Delivering High Quality Work
Demonstrating Appreciation
Demonstrating Beliefs and Principles
Demonstrating Initiative
Demonstrating Self-Insight and Awareness
Demonstrating Tenacity and Perseverance
Developing Plans
Developing Talent
Displaying Confidence and Composure
Displaying Creativity
Displaying Technical Expertise
Driving Continuous Improvement
Driving for Results
Driving Projects to Completion
Entrepreneurial Thinking
Establishing Relationships
Evaluating and Implementing Ideas
Following Policies and Procedures
Inspiring and Motivating Others
Interacting with People at Different Levels
Learning Quickly
Leveraging Opportunities
Maintaining Objectivity
Maintaining Work-Life Balance
Making a Strong Impression
Making Accurate Judgments and Decisions
Making Convincing Arguments
Managing from a Distance
Managing Meetings
Managing Performance
Managing Political Situations
Managing Resources
Managing Risk
Managing Stress
Managing Time
Meeting Basic Work Expectations
Navigating Organizations
Negotiating Agreements
Performing Physical or Mechanical Tasks
Presenting and Public Speaking
Prioritizing and Organizing Work
Pursuing Self-Development
Reading Effectively
Resolving Conflict
Serving Customers
Setting a Strategic Vision
Setting Objectives
Sharing Information
Showing Caring and Understanding
Showing Community and Social Responsibility
Solving Complex Problems
Supporting Change
Supporting Coworkers
Supporting Organizational Goals
Teaching
Testing and Troubleshooting
Thinking Broadly
Thinking Globally
Using Computers and Technology
Using Math
Utilizing Feedback
Working Safely
Working with Ambiguity
Working with Diverse Populations
Working with Financial Information

Leadership Competencies

Mission Focused / –  Embodies a deep commitment to serve as a Mission-focused leader; promotes an environment of hope, healing and hospitality with their words and actions.
–  Responds to the call- feels the sense of a deeper purpose, to serve as a leader; demonstrates authenticity through self-understanding and personal grounding.
–  Inspires the people they lead to celebrate the organization’s common mission while acknowledging its distinctive heritages
–  Weaves principles of social accountability, community orientation and stewardship into all business practices.
–  Enhances a culture of compassion with a commitment to care for the poor and vulnerable in the broadest sense, every day.
Courageous Presence / –  Communicates honestly and courageously; transparently shares own positions & needs.
–  Brings tough issues to the surface, even when uncomfortable.
–  Demonstrates a conscious awareness of their impact on others; adjust their behavior to increase their personal effectiveness with all.
–  Is action-oriented; consciously encourages others toward the goal with their passion, words and actions.
–  Sets an example of humility and service; recognizes it is not about them, but others with whom they interact.
Coaches and Develops Others / –  Sets direction and expectations clearly for direct reports.
–  Measures and documents performance; recognizes the unique contribution each caregiver offers.
–  Provides feedback and coaching to both good-performers and under-performers.
–  Helps caregivers be more successful through their coaching efforts.
–  Is aware of the career goals of those they lead; provides developmental coaching to support their passions.
Builds Diverse and Inclusive Talent / –  Seeks out and recruits skilled talent expanding the Providence talent pipeline.
–  Develops others to lead; demonstrating good leadership by example and providing others with opportunities for growth.
–  Creates a work environment that appreciates and effectively leverages diversity of thought & skills.
–  Demonstrates inclusive behaviors in their daily leadership style and through active collaboration.
Partners Effectively Through Influence / –  Works well with various groups of people, teams and organizational functions; leverages influence effectively.
–  Calms disputes; capably crafts ‘win-win’ agreements with key stakeholders.
–  Leads change confidently; motivating & influencing others to engage in the change.
–  Adjusts personal leadership/communication style in order to collaborate and influence with respect.
Steward of Engagement / –  Energizes others by demonstrating a positive attitude and encouraging others.
–  Stabilizesgroups by listening, staying calm, and unifying people with their words and actions.
–  Creates and continually nurtures a climate of trust, respect and openness within their team
–  Fosters a learning environment within the team by seeking input and insights from others with whom they interact- peers and team members alike.
Business Acumen / –  Seeks to stay current related to healthcare trends and critical business practices.
–  Demonstrates essential operational knowledge and skills.
–  Exhibits important financial knowledge and skills.
–  Leverages best business practices to solve problems and make decisions.
Strategic Thinking / –  Integrates multiple business perspectives, in addition to environmental constraints & demands when constructing strategies.
–  Develops and leverages effective strategies that grow and develop the organization while balancing speed, rigor, quality and agility.
–  Leverages critical thinking skills to anticipate future direction and obtain intended outcomes.
–  Contributes successfully to community wellness and population health issues by intersecting these societal perspectives into everyday business discussions/ strategies.
Innovative Mindset / –  Demonstrates innovative thinking is open to new ideas and perspectives & facilitates creativity in others.
–  Searches beyond current boundaries of the organization to introduce break-through thinking; enables new mental models to emerge.
–  Celebrates both successes and well-intentioned failures with others; coaches to promote actionable insights- both personally and organizationally.
Enhances the Patient & Customer Experience / –  Ensures that the patient perspective is the driving force behind business decisions and activities.
–  Is a passionate leader and role model of the PHS aspiration: Creating healthier communities, together
–  Demonstrates a passion for achieving results in alignment with the organizational Mission, Vision, and Values.
–  Assists those they lead to find meaning and purpose in their work and to see how their work contributes to the organization.
Organizational Agility / –  Gets things done effectively efficiently within the organization.
–  Drives results through others via delegation- sets expectations, then coaches for stretch & accountability.
–  Mobilizes caregivers, processes, culture and technology to achieve results.
–  Communicates with impact and influence to all stakeholders.
–  Navigates relationships and organizational politics effectively within a matrixed organization.

Clinical Competencies

Assessment & Evaluation / Evaluate and reassesses the identified problems, care provided and patient's responses to meet patient, care team and family needs to ensure overall quality of care delivered.
Customer Focus / Ensure that provided services are consistent with the mission, values and goals; actively seeks patient/customer feedback to improve services.
Documentation / Maintain up-to-date and accurate documentation of care or services provided to ensure the integration of information for use by the healthcare team.
Clinical Knowledge & Skills / Assess need for personal growth and development and takes the initiative in seeking opportunities to meet this need and to remain up-to-date with the latest skills, procedures and techniques to ensure continuous growth.
Patient Care/Services Provided / Demonstrate the skills and judgment necessary to implement the medical plan of care, therapeutic/diagnostic interventions and procedures as necessary for the care of patient.
Planning & Workload Management / Prioritize patient care needs; make effective decisions that reflect sound clinical judgment, an awareness of options and appropriate management involvement.
Quality, Safety & Performance Improvement / Supportive of patient safety practices and quality initiatives as appropriate.
Teamwork / Promote effective working relationships and work effectively as part of a team, inter and intra departmentally, to facilitate the department's/program's ability to meet its responsibilities, goals and objectives.

General Competencies

Accepting Direction / Accepts and follows directions from others; respects authority; complies with requests; does what they are asked to do
Accepting Responsibility / Takes accountability for delivering on commitments; owns mistakes and uses them as opportunities for learning and development; openly discusses his/her actions and their consequences both good and bad
Acquiring Information / Consults with others on problems and activities; collects information from a range of sources to assist and guide job activities; asks effective questions to obtain information to help him/her perform their job
Acting as a Champion for Change / Challenges the status quo; encourages people to question existing methods, practices, and assumptions; supports people in their efforts to try new things
Acting Decisively / Moves quickly to make decisions and commit to a clear course of action; comfortable making decisions based on partial information; willing to take risks in order to maintain momentum; shows a strong bias toward action
Acting Strategically / Aligns day to day activities around broader organizational goals and objectives; prioritizes resources based on the strategic objectives of the organization; recognizes and rewards people based on how their actions support the broader needs of the company
Acting with Integrity / Clearly states goals and beliefs; lets people know his/her true intentions; does what he she said they would do; follows through on commitments
Adapting to Change / Maintains a positive attitude in the face of change; appropriately adjusts behavior and activities to changing conditions
Adapting to Others / Changes his/her interpersonal style and approach based on the circumstance; modifies his/her approach based on cues from others; makes an effort to treat people in a way that makes them feel comfortable and respected
Assembling Talent / Actively works to recruit, hire, and retain high performers; constantly looking for talent to add to the organization; creates a challenging and rewarding work environment; has a reputation as a great person to work with
Assessing and Understanding People / Able to predict how different people are likely to act in different situations; has good insight into people's personality and work style; understands people's strengths and talents; knows what sort of tasks people are likely to do well and areas where they may struggle
Attentive Listening / Gives people his/her full attention; uses paraphrasing and repeats things back to ensure understanding; allows people to finish their statements before responding or asking questions
Building and Supporting Teams / Shows enthusiasm toward being a member of the group; actively participates in team meetings and activities; leverages the skills and interests of coworkers to achieve goals and solve problems; supports team decisions
Championing Customer Needs / Calls attention to issues that impact customer satisfaction; views thing from the perspective of customers; encourages people to think about customers when making decisions
Communicating Effectively / Expresses ideas and information in a clear and concise manner; tailors message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling to the listener
Composing and Writing Text / Writes documents that are easy to read and understand; uses correct spelling, grammar, and sentence structure; able to create effective written documentation in a short amount of time
Controlling Costs / Establishes clear budgets for different activities; looks for ways to reduce the cost of activities; delivers projects on time and under budget; prevents cost overruns
Coordinating Project Activities / Communicates project goals, timelines, and milestones; lets people know what they need to accomplish; identifies project interdependencies and potential resource constraints; follows up with others to ensure they are on track to meet project goals
Creating and Maintaining Networks / Builds networks of relationships with people in his/her industry or area of business; uses his/her network connections to help get things done; maintains relationships over time
Critical Thinking / Skilled at finding logical flaws in arguments and plans; identifies problems and solutions that others might miss; provides detailed insight and constructive criticism into problems and complex situations
Delegating Responsibility / Provides people with clear objectives and allows them to take ownership for their goals; gives people a mix of tasks that challenge but do not overwhelm them; acts as a resource people can utilize to help accomplish their goals
Delivering High Quality Work / Critically reviews work processes to ensure quality; addresses problems that could impact quality; makes sure project deliverables and services meet all requirements and expectations; does not make the same mistakes twice
Demonstrating Appreciation / Recognizes and celebrates the successes of others; shows appreciation for people's contributions; thanks people for their help and assistance
Demonstrating Beliefs and Principles / Openly confronts actions or decisions that do not align with his/her core beliefs, values and principles; lets people know where he/she stands on issues and why; willing to agree to disagree when appropriate