FEP Client Installation Failure Resolution
Last Execution Result
327424 = Installation Successful, reboot may be required to remove previous AV software. Working on a way to suppress this “failure.”
-2147156121 = Removal of Symantec Endpoint Protection failed. Also has been related to user permissions on the machine. Try the install with local admin privileges. Try to remove The Symantec Endpoint software from windows Add/Remove programs first. If that does not work, removal tools can be found on iTech eXpress under Free Software/Virus Protection/Nortol Removal Tool or the Symantec Endpoint Removal Tool found on the same page.
If Symantec was installed from a network drive, it will have to be removed manually. The automated removal of Symantec by FEP will not function correctly if Symantec Endpoint Protection was installed from a network location.
-2147156142 or -2147023293 = Unclean removal of Microsoft Security Essentials. Run the tool found at http://go.microsoft.com/fwlink/?linkid=81699 , reboot the machine, and try the FEP installation again.
-2147416395 or 0x800106B5 = Existing antivirus/security software is preventing the installation from completing. Please be sure that all antivirus software is removed. This includes, but is not limited to, products from Norton, AVG, McAffe, Symantec, and Microsoft. Some custom firewall software may have spyware/virus protection built in as well. Remove all security software and reboot, attempt a manual installation by going to Run Advertised programs.
-2147156224 or 0x8004FF00 = Another process is running. Be sure all background updates are inactive. If any other software updates are running, this error can be triggered. This error has also been reported when trial versions of Norton or McAffe antivirus are or previously have been installed. Cleanup tools for McAffe can be found here: http://service.mcafee.com/FAQDocument.aspx?id=TS100507 The Norton removal tool can be found here: https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home After those processes have complete, attempt a reinstall from Run Advertised Programs.
-2147156138 or 0x8004FF56 = Windows update is required for Windows XP service pack 2. The update can be obtained from: http://support.microsoft.com/kb/914882
-2147156208 or 0x8004FF10 = Problem with the windows installer service, likely damaged by a virus. This may require a reformat.
-2147023284 or 0x8007064c = The installation source for this product is not available. Verify that the source exists and that you can access it. This may be a permissions issue to the installation folder. Try to run as administrator. If that does not take care of the issue, put in heat ticket with enterprise network security with the machine name in the call description.
9 = cscript.exe cannot run. This is a sign that the %PATH% environment variable is set incorrectly. This will need to be corrected as soon as possible to avoid any future complications.
-2146368439 = Wrong platform (trying to install a 32-bit client on a 64-bit OS)
327427 = Windows has not been activated, or for some other reason has failed the windows genuine advantage WGA checks. Activate windows, and try the install again.
Error code 8 = Retry installation from run advertised programs
Error code 1 = Not defined.
“Run time exceeded” or “No Content” = Reboot the computer. Log in as an administrator if possible. Re-Run the advertisement from run advertised programs.
If after attempting the fix listed on this sheet you are still having issues, please submit a heat ticket to the Enterprise Network Security group. Be sure the machine name of the computer having problems is listed in the ticket.
Other Tips
Be sure the windows scripting host is enabled, and that VBS is a registered file type. Instructions for this can be found:
Here, http://situsnya.wordpress.com/2009/05/14/enabledisable-windows-scripting-host-wsh/
And here; http://technet.microsoft.com/en-us/library/dd560745(WS.10).aspx