Enrollment Management Committee
Board Room – October 1 5 , 2007
2:30 PM – 4:00 PM
Members Present in Bold : Donsa Benitez, John Bonner, Kim Cambern, Leoned Gines, Phyllis Harris, Susan Hoyne, Jim James, Mariko Kakiuchi, Amy Kinsel, Barb Kristek, Chris Linebarger, Berta Lloyd, Chris Melton, Linda Mickelberry, Jeff Omalanz- hood, Samira Pardanani, Lynette Peters, Aura Rios-Erickson, Andrea Rye, Sueanne Seegers, Daina Smuidrins, Ch r is Taylor, Kim Thompson, Judy Yu
Progress was reviewed in the following areas:
· Drop-in advising was implemented by coordinating the deans and others who are identified as having advising responsibilities who were available on campus. Space was provided in Advising and Counseling Center for advising drop-ins.
o Currently, there is no way of enforcing prerequisites except in Math and English. Students are still able to enroll in other courses without successfully passing the prerequisite for the course. Shoreline does not have a degree audit or prerequisite checking for courses other than Math and English. That will not be implemented until Rehosting is put into effect.
o College Council requested that the planners for the College’s Opening Week events build the schedule of events so that faculty can be more available to advise students.
o The College needs to develop a process that would allow students to take the placement test and register for classes on the same day so that they don’t have to come back on another day to complete the application, enrollment, testing and registration process. This is the expectation of students who can typically receive such accommodations in one day at Edmonds and North Seattle and other community-technical colleges in the area.
o Our current Option –A and B transfer degrees have more credits required of students than other colleges. We have a 3-credit P.E. requirement that others colleges no longer have. Our current transfer degree is 93 credits compared to 90 credits at other community colleges. There are many other community colleges in a 15 mile radiusand students do shop. SCC requires 96 credits for a business transfer degreebut other community colleges only require 90 credits for the same transfer degree.
o The Advising Task Force is looking at all aspects of advising and where there are problems. Recommendations will be coming from this task force on how we can improve advising for students.
· The campus needs to insure that we have adequate numbers of advisors available during the quarter breaks to assist students who are drop-ins or have questions regarding a particular program. Advisors are available in Advising and Counseling during that time but they are unable to handle the volume. Each instructional unit is asked to provide a list of which faculty members are available to advise students during quarter breaks.
o The group discussed ways of welcoming students who are waiting to see an advisor. Perhaps they could be given a coupon for a free cup of coffee or other beverage. Barb Kristek indicated that one college used a buzzer system like some restaurants to alert students when the advisor was available. This allowed students to leave the area to find refreshments or socialize until their time to register rather than having to wait in a long line. They could also be informed about how long to expect before they can expect to see an advisor.
o Prof-Tech programs such as VCT do very well in providing advising assistance and program information because they have someone who is always there for customer service (Mary Bonar). Program that treats their students with good customer service are successful in recruitment and retention efforts.
· The group also discussed ways to effectively coordinate services so that students can receive help in other areas (i.e. cashiers, financial aid, veterans, advising, testing, registration, etc. during all hours of operation (day and evening).
o Several of the committee members visited Seattle Central CC to see their new facility to admissions, registration, Financial Aid, testing and advising. It is a one-stop approach for serving students. Seattle Central also has one night a week when all services are available to accommodate populations who need evening services. .
o Chris Taylor reported that web application accounts for 38.6% of applicants who register at SCC and that this population was increasing. The committee discussed the importance of having an effective online advising and registration process for our DL students who can not access our services in person.
· A suggestion was made that we implement group advising/ coaching sessions with our non-traditional, first generation and low income students and that they be provided with 1-2 credits for this quarter-long orientation and retention process. This process is being used by community colleges nationally and is very effective. It was also suggested that we provide this population of under-prepared students as well as high school students with pre-college courses in how to study and how to take notes.
Andrea indicated that the College is piloting a similar program with under-prepared students through the College Spark Washingtongrant.
o The committee discussed methods for publicizing the resources available for assisting students such as tutoring, and the MathLearningCenter and the Reading and WritingCenter. Many faculty now post available resources for students enrolled in their classesthrough BlackBoard.
o The College will need to be able to identify low income, non-traditional, first generation students. We are now required to report on this underserved population for the Student Persistence funding and the Student Achievement Initiative that has been implemented by the SBCTC. With an early alert system in place we will be able to identify who may have a need for classes, seminars, etc that are offered as retention measures. Also, we need to find a way for the college to pay for these one credit classes. The state gives us tuition waiver money (2%).
· The committee discussed the difficulty that students are having finding the rooms where orientation and registration sessions are being offered each quarterbecause of the PUB being off-line. Several committee members suggested we clearly mark for students where they go for registration and orientation by using giant foot prints in addition to the signage that we currently use which is not clear or noticeable. Until the PUB reopens, something is needed to direct students. A member of the committee volunteered to ask PIO about doing this for Winter Quarter registration. A member of the committee suggested that we also have people designated as greeters. After the PUB reopens, we could have long banners going down the main walkway to FOSS directing students where they need to go. There is a need for signageat the entrances to the college. Reader boards and kiosks in the PUB, Foss, lounge, etc., with information for students to inform them of services and coming events.
· The committee discussed the creation of cheat sheets to make sure that all staff are giving the students a positive message and correct, accurate information about where to get services (students are often sent hither and yon, or sent away, when there are available staff members who can assist them. Provide key areas with up-to-date information on advising and registration.
o At Seattle Central, they have a universal referral form. A draft of this form has been adapted for use at Shoreline CC with a campus map on the back. This referral form might be useful in compiling information on where students are referred from and referred to, and where students have the most questions. We could then become more helpful in these areas. Who is going to collect or be responsible? Chris Linebarger asked the group to email her: with any suggestions or corrections.
o Matt Houghton, Lynn Yaw, Kim Cambern and others have created a flow chart document to assist staff members in understanding the availablesources of financial assistance and scholarships and where to direct students to access this funding. Eligibility requirements for the various sources of funds are also included in this document. Their plans are to post this document on the website for easy access.
Jeff Omalanz-Hood indicated that the “Ask Alberta” online advising feature needs to be re-implementedso that students can have access to a faculty advisor in real time who can provide them with answers to their questions. Jeff is working with Gavin Smith to add this online system, howeverother projects are taking up time from this at the moment. This 24/7 advising model would probably require hiring faculty to staff this online feature.
Seattle Central uses an automated version of advising. It covers a lot of what orientation would cover. It is very broad but would not cover all issues of advising. So an online feature such as Ask Alberta is essential for students who have questions but are not available during the day to solicit information.
Retention is an issue and we need to work hard to keep students from dropping out between Fall-Winter and Winter-Spring quarters.
The group discussed the parking problems that are so prevalent on our campus with the loss of the Pit and the parking lot next to the PUB.It was suggested that we check to see if we could pay the elementary school for parking in their lot. Randy indicated at College Council that staff parking is not that bad this year. When the PUB is finished there will be 80 more spaces for student parking. The motorcycle spaces are crowded. A member of the committee suggested that more space be provided for motorcyclesand bike racks on campus.
Randy will be invited to our next meeting. Amy volunteered to approach Judy Yu about footprints for use during orientation and registration. Chris reminded everyone can give her feedback on the new referral form.
Meeting Adjourned: 4:08 p.m.
Notes taken by Lynda Knight