E911 Access and Your Business Voice Over IP Service (Voip)

E911 Access and your Business Voice over IP Service (VoIP)

Introduction

AT&T Voice Over IP Service provides 911/E911 calling capability where the address for the AT&T Voice over IP Site is within the area where AT&T has the ability to provide E911 Service. All E911 service is based on the AT&T Voice over IP Site Registered Location information provided to AT&T by the Customer. There are some critical differences between E911(Enhanced 911) services using AT&T Voice over IP services and 911 using traditional phone services. Inaccurate or incomplete data of the caller’s location will not allow the E911 system to pinpoint the location of the user and has the potential to foil an emergency rescue and put the caller’s life at risk. When a 911 or E911 call is made using AT&T Voice over IP, AT&T will (where technically feasible) provide the name and address information given to AT&T by the Customer to the appropriate Public Safety Answering Point (“PSAP”). If AT&T is not given correct information to properly identify the actual location of the AT&T Voice over IP Site, 911 and E911 communications may be misdirected to an incorrect PSAP. Any User who dials 911 using a telephone connected to AT&T Voice over IP, where the Customer has not arranged for individual line information to be provided, must immediately tell the dispatcher his or her location (or the location of the emergency, if different) and call back number. The User should not disconnect the line, in the event the dispatcher misplaces or incorrectly records the call back number. If the User is unable to speak and describe his or her location, the emergency dispatcher may not be able to locate the User’s precise location.

Configuration and Service Outage

911/E911 service using AT&T Voice over IP will not function if Customer or User terminal equipment is not configured correctly or if AT&T Voice over IP Service is not functioning for any reason, including, but not limited to, electrical power outage, outage in the data transport service or broadband connection failure, inability to access the internet from the User’s equipment or failure of originating or terminating access lines. In the event of a power outage, Customer or User may be required to reset or reconfigure Customer’s CPE and/or AT&T CPE used for AT&T Voice over IP Service prior to being able to use the local calling functions, including for 911 dialing purposes. 911/E911 service will fail to operate properly when used at a location that is not a Registered Location. Customer and Users should always have an alternate means of accessing traditional 911 services at every AT&T BVoIP Customer Site, including Registered

Locations, and that such alternative means should include the ability to access 911 services through the PSTN where technically feasible.

Alternate Means

AT&T Voice over IP does not offer primary line or lifeline services, and does not function where there is a power outage, failure of broadband connection, or computer failure. The Customer and Users should always have an alternate means of accessing traditional 911 services at every AT&T Voice over IP Customer Site, including Registered

Locations. Alternative means should include the ability to access 911 services through the PSTN where technically feasible.

Notification/Warning Labels

AT&T will provide the customer with AT&T’s FCC Part 9 Notification Materials (Notification Materials) and AT&T’s FCC Part 9 Warning Labels (Warning Labels). This package is sent via express mailing once the Voice over IP order has been entered. Upon contract signature for Voice over IP services, the customer agrees to provide the Notification Materials and Warning Labels to each User who is to receive AT&T Voice over IP Services. The customer agrees to inform all Users that the Warning Labels are to be placed on or near the equipment used in conjunction with AT&T Voice over IP. The customer further agrees to provide new Warning Labels in any case in which a user is receiving new or replacement CPE for use with Voice over IP Services, prior to or contemporaneously with the activation of the User’s Voice over IP Services. It is the customer’s responsibility to maintain adequate supplies of both the Notification Materials and Warning Labels to provide to its Users. The customer should not permit any user to receive Voice over IP who has not received the Notification Materials and Warning Labels prior to the activation of Voice over IP Services. Instructions for obtaining additional supplies of Notification Materials and Warning Labels are included in the initial express package sent to the customer. Requests can be made electronically.

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