UNIVERSITY of NORTH TEXAS
DEPARTMENT of HOSPITALITY &
TOURISM MANAGEMENT
HMGT 1500.001
Orientation to the Hospitality Industry
COURSE INFORMATION
HMGT 1500.001 – 2 credit hours
Spring 2016
Tuesday/Thursday
10:00 am – 10:50 am
Chemistry #106
Instructor Contact Information:
Instructor: Mrs. Rosa Malave, M.S.
Office Location: Chilton Hall #359E
E-mail:
Phone Information: 940-565-4696 Office
Office Hours: W 1:30 – 4:00 pm or by appointment
Email: Please use Blackboard Learn Message tool for all course communications
Fax: 940-565-4348
Student Assistant Contact Information:
Ms. Millicent (Milly) Njeri
E-mail:
Office Hours: by appointement, Please call or e-mail or Text for an appointement
Cellphone: 469-988-7737, Text Message
Text and other Required Materials:
Required:
Walker, J.R. (2016). Exploring the Hospitality Industry, 3rd Ed. Upper Saddle River, N.J.: Prentice Hall. (ISBN: 978-0-133-76277-8)
In addition to the course textbook, students will also be required to access Blackboard. During the semester, pertinent additional materials may be added via Blackboard; if so, instructions will be provided at the beginning of the appropriate class period.
This Course:
Catalog Description: A course designed to survey the hotel, restaurant, club and food service industries, including history, scope, organization and career opportunities. This course applies toward hospitality pre-major requirements.
How can this course benefit you? The demand for highly skilled managers in the hospitality industry is increasing every day. For example, in its 2016-17 report, the Bureau of Labor Statistics predicted that employment opportunities for lodging managers would increase by approximately 8% over the following ten years (faster than the average of 5% for all occupations), and found that many employers were giving preference to applicants with a bachelor’s degree. For foodservice managers, the prediction was for 5% growth, and for event management it was 10%! Hospitality is truly a versatile and expanding industry, and in this course you will explore the multitude of choice available to you as you pursue your career in this exciting field.
Learning Objectives/Course Objectives:
This is an introductory course that will provide you with basic knowledge related to the hospitality industry. After completing this course, you should be able to:
ü Identify the characteristics and interrelated nature of hospitality and tourism
ü Identify, compare and contrast career opportunities in the hospitality industry
ü Understand the scope, development and history of the hospitality industry
ü Identify and analyze different business operational units within hospitality organizations (for example, food and beverage, rooms division, etc.)
ü Explain the scope of specialized components within the hospitality industry (for example, cruise ships, clubs, event planning, etc.)
ü Introduce and discuss basic business subjects from a hospitality perspective (for example, marketing, human resources, accounting, etc.)
ü Understand business ethics and describe ethical issues in the hospitality industry
Teaching Philosophy
Your success as a student depends primarily on your willingness to accept responsibility for your own learning. I can provide you with the opportunity to learn (in the classroom & outside the classroom), motivation to learn (your grade), and support for your learning experience (through feedback and individual assistance); I will be happy to assist you as you tackle any challenges you will face in this class, and even in other classes and the university at large. BUT, you have responsibilities as well – to attend all class sessions, to participate in class discussions, to complete each and every assignment (both in and out of class), and to make the personal effort to master the concepts presented.
BLACKBOARD ACCESS & NAVIGATION
Access and Login Information
This course is supported by the University of North Texas’ Learning Management System, Blackboard Learn. To access Blackboard, please go to: http://learn.unt.edu.
You will need your EUID and password to log in to the course. If you do not know your EUID or have forgotten your password, please go to: http://ams.unt.edu.
Student Support
The University of North Texas provides student technical support in the use of Blackboard and supported resources. The Student Help Desk may be reached at:
Email: Phone: 940.565-2324 In Person: Sage Hall, Rm. 130
Regular hours are maintained to provide support to students. For updated hours, please refer to the website
http://www.unt.edu/helpdesk/hours.htm.
COURSE REQUIREMENTS and CLASSROOM BEHAVIOR
1. Instructional methods may include, but not be limited to, lectures, videos, PowerPoint presentations, group discussions, projects (individual and/or group), discussions boards, guest speakers and field trips. You are expected to participate in all classroom activities, field trips, and on-line discussions.
2. You are expected to be prepared for class – this means being prepared to discuss the assigned chapter and other reading materials, as well as being actively involved in class discussions. Eating, reading unrelated materials, excessive talking with your neighbor, and inappropriate behavior are not conducive to learning and none are acceptable in the classroom. You are advised to take the attendance issue very seriously. Multiple excused and unexcused absences, tardiness and early or late class departures/arrivals will be noted.
3. Electronic Technology – Cell phones must be turned off and placed in a pocket, backpack or other area that is not visible during regular class and on any field trips. Although you may bring them with you to the classroom for use during activity sessions, laptops and/or tablets may not be opened during regular class time unless you are directed to do so. Any non-approved use of electronic technology during class time may result in the student being asked to leave the room.
3. In-class assignments, activities and quizzes will be part of the class. These may be unannounced, and makeup opportunities will only be offered in compliance with University guidelines.
4. Exams and quizzes may include objective and subjective questions. Examples of objective items include multiple choice, true/false, fill in the blank, and problems. Examples of subjective questions include short answer, essay, and case study analysis.
5. Any changes in class information or schedule will be expressed at the beginning of class, and all major changes will be posted on Blackboard.
6. All students are to take special notice of any exam dates stated on this syllabus. No make-up exams will be given EXCEPT in the case of Authorized Excused Absences according to UNT Policy # 15.2.5. Authorized Excused Absences include those for observance of religious holy days, participation in active military service, participation in an official university function, illness or other extenuating circumstances, pregnancy and parenting under Title IX, and when the University is officially closed by the President. Therefore, such events as regular medical appointments, “Check-ups,” and/ or “Family gatherings/vacations/reunions” do not constitute excused absence situations as they do not meet the aforementioned requirements. Travel plans are not excused except as they relate to the categories listed in the UNT policy. Additionally, excuses related to employment (working during the exam or sleeping late because of work the night before) do not meet the requirement for a make-up exam. I strongly advise you to contact your employer as soon as possible so that you can coordinate your work schedule with your academic/ exam schedule.
Once an exam is taken, ex post facto excuses for performance will not be considered. Additionally, extra credit projects will not be given to make up for poor exam performance. I cannot offer one student a project that I do not also offer the entire class.
COMMUNICATION PARAMETERS
Students should contact me and/or my student assistant via the Message tool in Blackboard. We will attempt to respond to messages as soon as possible
Please be aware that I will not be able to respond to “last minute” requests for assignment clarification, and you may encounter unforeseen problems with your Internet provider, software, or hardware. You must allow sufficient time to deal with these problems in order to make on-line submissions, if any, by the deadline.
When you are communicating online in this or any other class you must remember two things:
1. The person you are communicating with deserves to be treated with respect and consideration
2. Your message is preserved for all time in the class record
With this in mind, I will expect that your communications to me and to others will be in the proper format, including a greeting and a signature, and will use correct spelling and grammar.
ASSESSMENT & GRADING
In-class or Other Assignments/Activities
There may be regular assignments/activities pertaining to each chapter of the textbook and other materials covered in the class. Some of these will be addressed by students individually; others may involve small groups. Due to the nature of these activities, there will not be any opportunity to make up these points if you are not present in class when they take place.
In-class Quizzes
There will be regular quizzes pertaining to materials included in chapters of the textbook and other materials covered in the class. However, seven quizzes will be administered, and the two lowest quiz scores will be dropped at the end of the semester. Makeup quizzes will ONLY be permitted when absences meet the criteria listed in UNT Policy #15.2.5.
Outside class activities
Group or Individual assignments
Group Project: Hospitality Company Research
Exams
Three exams will be given during the semester, covering lecture material, class activities, assignments, textbook material, outside readings, guest speakers, field trips, and other indicated sources. Please note the exam dates and make sure to clear your calendar appropriately. Makeup exams will ONLY be permitted when absences meet the criteria listed in UNT Policy #15.2.5.
There will be three (3) examinations administered for this course. Exams will consist of a series of multiple choice and/or true and false questions, with some short answer/brief essay questions of varying complexity. Exams may cover any of the material assigned or covered in assigned readings, lectures, videos, and guest speakers. Exam 1 & 2 will be administered online. Final Exam will be comprehensive.
Complete the exam by accessing on Blackboard. The exams will be timed and grades made available to students, after the deadline. If you lose Internet connectivity during the exam, log back in immediately and continue on with the exam. Save your answers often (every 5-10 minutes). If you experience any issues while taking the exam, you must contact the UNT Help desk immediately so that your issue is documented with a helpdesk ticket number. Considerations regarding exam issues will be made by the instructor on an individual basis based on the documentation. Remember that once you start the exam online, you cannot close it out and go back in later to finish it. You must complete it in one sitting once you have started the exam. Avoid using a wireless connection for exams unless they are certain of its reliability. Take their exams using a supported web browser on a computer or laptop rather than using an iPad. If using an iPad, we recommend the Chrome browser.
Contact the UIT Helpdesk at 940-565-2324 for assistance should they encounter technical problems affecting their ability to access or complete a test. The UIT Helpdesk is open the following hours:
* Monday-Thursday 8am-midnight
* Friday 8am-8pm
* Saturday 9am-5pm
* Sunday 8am-midnight
If the UIT Helpdesk cannot resolve the problem, it will document the problem and provide a ticket number to the student. Once the student contacts you with that ticket number, you can contact either the UIT Helpdesk or CLEAR’s Faculty Helpdesk for additional information. We hope these tips are helpful to you. If you have any questions, please contact CLEAR’s Helpdesk at 940-369-7394. Please email faculty to both of her emails( & Blackboard email ) if you have any problem with your exam, please wait patient for faculty response, faculty will contact you.
Exams consist of 50 questions (worth 80 points each), with 120 minutes allowed to complete each exam. I will open the exam at Midnight on the assigned day, and close it at Midnight at the same day, means you must begin by 9:30 pm if you want the entire 120 minutes.. Exams are closed book and individual. That means working with another student is considered cheating and is grounds for an F in the course.
Accessing Grades
All grades will be posted on Blackboard as soon as possible after the due date or exam date.
COURSE EVALUATION
OUTCOMES ASSESSMENT:
In-class Activities, Outside class Activities, Quizzes & Assignments 100
Group Project(Paper/Presentation) 150
Exam #1 80
Exam #2 80
Final Exam #3 Comprehensive 80
Hospitality Events 50
Total 540 points
Hospitality Events
Tuesday, Feb. 7th – Executive In Residence Lecture featuring Todd Graves, CEO and Founder of Raising Cane’s Chicken Fingers – 10am-12pm at the Gateway Ballroom
Wednesday, March 22nd – Hospitality & Tourism Career Expo – 10am-2pm at the University Union Ballroom.
COURSE SCHEDULE (subject to change):
Date
/Lecture Topic
/Chapter
Monday
/1/16
/No Class(MLK) University Close
/Wednesday
/1/18
/Class Orientation and Introduction
/Monday
/1/23
/Introduction/Assignments
/Wednesday
/1/25
/Hospitality Spirit
/1
Monday
/1/30
/Hospitality Careers/ Human Resources in Hospitality
/1
Wednesday
/2/01
/History of Hospitality
/1
Tuesday
/2/07
/Tuesday, Feb. 7th – Executive In Residence Lecture featuring Todd Graves, CEO and Founder of Raising Cane’s Chicken Fingers – 10am-12pm at the Gateway Ballroom
/Outside Class Activity
Monday
/2/06
/Tourism
/2
Wednesday
/2/08
/Characteristics of Tourism
/3
Monday
/2/13
/Outside Class Activity-Group Project
/Outside Class Activity
Wednesday
/2/15
/Outside Class Activity-Group Project
/Outside Class Activity
Monday
/2/20
/Lodging
/4
Wednesday
/2/22
/Lodging Operations
/5
Monday
/2/27
/Restaurants
/7
Wednesday
/3/01
/Restaurant Operations
/8
Monday
/3/06
/Managed Services
/9