Client Satisfaction Survey
At PAWS Integrative Veterinary Center, we value each client relationship and are always looking for ways to improve ourselves. Will you please take a moment to complete and return this brief survey?
1. Do you plan to continue bringing your pet(s) to PAWS? o Yes o No
If no, please share your reason for leaving PAWS:
o Moved
o Service problem _________________________________________________________
o Did not like doctor ___________________
o Cost of care
o Did not see the same doctor each time that I visited
o Other _________________________________________________________________
2. How would you rate the overall level of service at our hospital?
oVery Satisfied oSomewhat Satisfied oSomewhat Dissatisfied oVery Dissatisfied
Comments ____________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
3. Were you able to schedule an appointment that fit your schedule? o Yes o No
4. Was your CSR timely, friendly and attentive? o Yes o No
5. Was your Technician timely, gentle, informative and thorough? o Yes o No
6. Was the Doctor courteous and genuinely concerned with your pet’s health? o Yes o No
7. Did the Doctor explain your pet’s health or illness clearly and completely? o Yes o No
8. Do you feel that your pet received quality professional care? o Yes o No
9. If your pet was hospitalized, did you receive adequate home-care instructions? o Yes o No
10. Would you recommend PAWS to your friends? o Yes o No
11. How could we improve our hospital’s service?
_____________________________________________________________________________
_____________________________________________________________________________
12. If you could change anything about PAWS, what would it be? _____________________________________________________________________________
_____________________________________________________________________________
Thank You for Your Feedback!
Please mail or fax your survey to (520) 888-2565.
From __________________________
_______________________________
PAWS Integrative Veterinary Center
300 E. River Rd
Tucson, AZ 85704
Please seal with tape or staple. Thank you!