CLUSTER Health Science Education

CONCENTRATION Therapeutic Services

WEVIS CODE HE0761

COURSE Certified Nursing Assistant

National Consortium for Health Science Education

Health Care Standards http://www.healthscienceconsortium.org/docs/therapeutic_svcs_pathway.pdf

Course Description:

This course provides the knowledge and skills necessary to become certified to perform personal care skills for patients/residents in the nursing home, assisted-living center and the hospital under the direct supervision of a licensed nurse. The course includes subject matter and experiences in the classroom and clinical setting that lead to a recognized credential as a certified nursing assistant.

*The course must meet regulations of the Nursing Home Reform provisions of the Omnibus Budget Reconciliation Act of 1987 (OBRA) and the West Virginia Nurse Aide Training and Competency Evaluation guidelines. Curriculum rules and regulations, including the skills check off list, are provided by WV OHFLAC at the following web sites:

http://www.wvdhhr.org/ohflac/NA/Education.aspx

http://www.wvdhhr.org/ohflac/NA/Forms/Guidelines.pdf

OHFLAC curriculum rules and regulations are specific and comprehensive. All Certified Nursing Assistant programs will be held responsible for the OHFLAC criteria when programs are visited.

SKILL SETS

Career Preparation Skills

Safety

Leadership Development

Patient/Client Customer Service

*CNA Specific Skills sets can be found on the OHFLAC web site in the skills check off list and in the Handbook for West Virginia Long Term Care Nurse Aides.

http://www.wvdhhr.org/ohflac/NA/Forms/NAECEP-7.pdf

http://www.wvdhhr.org/ohflac/na/resources/na_handbook.pdf

Skill sets for Career Preparation Skills, Safety, Leadership Development and Patient/Client Customer Service should be integrated throughout the concentration as remaining skill sets are delivered.

Skill Set / Career Preparation Skills
Knowledge Objectives / Students will demonstrate knowledge of
·  career paths.
·  goal development and achievement.
·  attitudes and work habits that support career retention and advancement.
·  personal qualities and abilities needed to be effective with children.
·  communication in varied contexts.
Performance Objectives / Students will
·  relate skills and abilities to possible career pathways.
·  explain methods of goal development.
·  discuss methods of time management and task coordination.
·  practice professionalism in punctuality, appropriate dress, task completion, etc.
·  investigate methods of supervision such as giving and receiving feedback and instruction.
·  develop and present a statement of their personal work ethic beliefs.
·  prepare an application, cover letter, resume and thank you letter.
·  create a personal portfolio for use when applying for employment.
·  practice simulated job interviews.
Skill Set / Safety Practices
Knowledge Objectives / Students will demonstrate knowledge of
·  infection control.
·  controlling the growth and spread of microorganisms.
Performance Objectives / Students will
·  explain principles of infection control.
·  perform hand washing according to Centers for Disease Control regulations.
·  don and remove non-sterile gloves.
Skill Set / Leadership Development
Knowledge Objectives / Students will demonstrate knowledge of
·  public speaking.
·  parliamentary law.
·  leadership concepts.
·  characteristics of effective teams and organizations.
Performance Objectives / Students will
·  develop and deliver speeches.
·  participate in meetings using parliamentary procedure.
·  attend leadership conferences and training (local, state and/or national).
·  volunteer in community service opportunities.
·  participate in career development events.
Skill Set / Patient/Client Customer Service
Knowledge Objectives / Students will demonstrate knowledge of
·  customer service.
·  patient/client satisfaction.
·  patient/client needs assessment.
·  quality for services.
Performance Objectives / Students will
·  demonstrate respectful and empathetic treatment of all patients/clients.
·  hear and work to resolve complaints from patients/clients or the public.
·  check completed work for spelling, punctuation and format.
·  greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
·  answer inquiries pertaining to patient/client care policies and services and work to resolve patient/client complaints.
·  measure and assess patient/client and employee satisfaction.
·  confer with patients/clients by telephone or in person to provide information about health care or services, take orders from superiors, obtain details of complaints and forward to instructor/supervisor.
·  keep records of patient/client interactions, recording details of inquiries, complaints or comments, as well as actions taken per health care institution guidelines.
·  check to ensure that appropriate changes were made to work toward resolving patient/client problems.
·  describe points of patient/client safety and respond to questions.
·  investigate and work to resolve complaints regarding food quality, service or patient/client care within your scope of practice.
·  identify the characteristics of each health care industry’s target market.

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