ASSISTANT MANAGERS/SHIFT SUPERVISOR PERFORMANCE REVIEW

Covelli Mission Statement: Our mission is to provide high quality product and exceptional service to our customers.

Name – Year (Jan. or July) –

Café – Time in Position –

Supervisor –

This Performance Review booklet contains both the mid-year and annual reviews. Goals are set at each evaluation, and should be recorded for the next review.

Each evaluation is made up of two sections: Key Results and Leadership Skills.

The Key Results are objective measurements and consistent with the Internal Scorecard. The goal for each Key Result should be the Company Goal unless otherwise determined and recorded by the individual’s supervisor.

The Leadership Skills section reviews how the Key Results were obtained. After reviewing the Leadership Skills and what they mean, the performance of each individual is detailed by the supervisor completing the evaluation.

Rate performance according to the following measurements:

Exceeds Expectations - An Exceeds Expectations (E) rating indicates that the manager is performing above the expected performance standard. The manager has a thorough understanding of this area of responsibility, or of the position as a whole, and consistently executes at a high level. Results clearly exceed the established position criteria and few developmental opportunities exist.

Meets Expectations - A Meets Expectations (M) rating indicates the manager consistently meets the expected performance standards. The manager is continuing to learn and grow. While no severe developmental opportunities may exist, developmental opportunities are present.

Needs Improvement - A rating of Needs Improvement (NI) indicates the manager does not consistently meet the expected performance standard within an area of responsibility or in overall performance. Developmental opportunities exist as a result of a level of deficiency in one or more key result areas. Immediate attention is required to bring performance up to the Meets Expectations standard.

Key Result Area / Actual / Goal / Variance to Goal / COMMENTS
(E, M, NI)
Warmth of Team results (six month or year total)
Audit scores(average over year up to review)
Area Of Responsibility
Example – labor – scheduling to checker, on times, accurate to deployments?

NOTES:______


LEADERSHIP SKILLS

Detail the individual’s performance in the following categories

Ratings: E – Exceeds Expectations M – Meets Expectations NI – Needs Improvement

LEADERSHIP SKILLS /

Rating

/

Comments

Role Model / Professionalism / Brand Ambassador Projects a positive image at all times. Adheres to all dress code guidelines. Demonstrates actions and behaviors that align with our mission statement and represents Panera Bread well
Communication Skills-Communicates at all levels demonstrates good listening skills and takes opportunities to coach and direct through clear and effectively communication. Handles conflict to gain win-win solutions. Follows the company’s progressive discipline guidelines.
*Employee Interaction-Creates a positive work environment for employees. Recognizes and rewards excellent performance. Coaches employees for improved performance and takes appropriate action when performance does not meet standards. Follows the company’s progressive discipline guidelines.
Critical Thinking and Decision Making-Makes logical decisions based on sound business principles. Allows others to participate in the decision making process. Anticipates and/or defines problem areas and generates practical solutions.
*Guest Interaction- Creates true customer equality by exceeding guest expectations and by demonstrating excellent Guest Service skills. Is a customer advocate and exceeds Rule #1 – break any rule to keep the customers satisfied.
Employee Selection and Development- Follows Panera Bread selection process to hire the most qualified candidates. Complies with all employee training programs and promotes an environment of growth and development. Conducts bread bashes, utilizes e-learning and the breaducation system on a timely basis and effectively rolls out all new procedures and menu items.
People Development- Promotes an environment of growth and development. Selects and develops employees for market training and management opportunities. Complies with the shift supervisor program.
*Café Cleanliness and PEGS - Adheres to company policies and works clean and has an eye for detail. Follows travel paths throughout the shift to ensure sight lines, cleanliness and procedures are being met.
*Bakery Standards-Follows approved specifications, recipes and procedures to ensure all baking standards are being met. Has unyielding standards and follows proper control procedures and ensures bakery levels are met; bakery case is aligned and cleaned at all times. Proper daily tracking is completed 100%.
STRENGTHS
OPPORTUNITIES
ACCOMPLISHMENTS
GOALS

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Shift/Manager Signature & PRINT Date Area Director Signature & PRINT Date

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General Manager Signature Print Date

CONTINUED FROM REVIEW

2016 2