Agenda is subject to change

2013 Utility Payment Conference

Monday, September 30 / Session / Item / Location
1:00 PM – 3:15 PM / Exhibitor Registration / Welcome Exhibitors! Booth Set-up / Wisteria Foyer
3:15 PM – 4:00 PM / Payments 101 – Payment Terms, Definitions & Acronyms; for new and current utility staff / Gale Smith, Dominion
Amanda Johnson, Utility Payment Conference / Wisteria Ballroom
3:30 PM – 6:30 PM / Utility Registration
Lanyards and Nametags compliments of / Attendee bags compliments of
Attendee pad folios compliments of / Wisteria Foyer
3:30 PM – 6:30 PM / Welcome Reception & Exhibit Booth Visits / Beverages and light hors d’ouevres served / Azalea Ballroom
Tuesday, October 1 / Session / Item / Location
7:30 – 8:30 AM / Registration
Continental Breakfast / Breakfast and Audio Visual compliments of / Wisteria Foyer
8:30 – 8:45 AM / Welcome & Intro Exercise Information
Logistics / Amanda Johnson, Utility Payment Conference
Rose Clemensen, Utility Payment Conference / Wisteria Ballroom
8:45 – 9:15 AM / Welcome to Houston / Gregg Knight, Division Vice President, Customer Service, CenterPoint Energy
9:15 – 10:15 AM / Trends in Payments: Fraud, Risk Management and EMV / Matt Davies, AAP, CTP, Director of Payments Outreach, Federal Reserve
10:15 – 11:15 AM / Break - Exhibit Hall Open / Exhibit Booth Visits / Azalea Ballroom
11:15 – 11:45 AM / Driving Revenue & Cost Savings by Addressing Bill Payment Exceptions / Tim Brown, Operations Manager Credit and Collections, We Energies, Attila Csutak, E-Lockbox Product Manager, U.S. Bank, / Wisteria Ballroom
11:45 – 12:30 PM / Exhibit Hall Open / Exhibit Booth Visits / Azalea Ballroom
12:30 – 1:15PM / Lunch / Beverages compliments of / Wisteria Foyer
1:15 – 1:30 PM / First-timer Drawing
Referral Drawing / Amanda Johnson, Utility Payment Conference
Rose Clemensen, Utility Payment Conference / Wisteria Ballroom
1:30 – 2:30 PM / The Impact of the Recent Financial Reform: Is Your Payment Strategy Ready? / Barry DeBald, Sr. Information Management Analyst, BGE, Randy Vyskocil, Vice President, Western Union
2:30 – 3:15 PM / Improving Working Capital through Payment Optimization - A Case Study / Jim Gilligan, Asst. Treasurer, Great Plains Energy Inc.
3:15 – 4:15 PM / Exhibit Hall Open - Break / Exhibit Booth Visits / Azalea Ballroom
4:15 - 5:15 PM / Utility Only Session 1 / Amanda Johnson and Rose Clemensen, Moderators / Wisteria Ballroom
Enjoy Houston!

A special thank you is extended to our sponsors and exhibitors. Their participation helps us provide you with an affordable and rewarding conference experience. 2013 SPONSORS


Agenda is subject to change

2013 Utility Payment Conference

Wednesday, October 2 / Session / Item / Location
7:30 – 8:30 AM / Continental Breakfast / Audio Visual sponsored by / Wisteria Foyer
8:00 – 8:30 AM / Welcome Back! Intro Exercise
Announcements, Drawings / Amanda Johnson, Utility Payment Conference
Rose Clemensen, Utility Payment Conference / Wisteria Ballroom
8:30 – 9:30 AM / The Evolution of Transaction Payments: Paper to Current to Future State / Frank D’Amadeo, Director of Treasury Operations & Remittance Processing, Consolidated Edison Co., Ken Millerd, Manager, Revenue Stream Operations, Northeast Utilities; Patrick Naples, Manager, Operations, PSEG, Carl Shishmanian, Depository Services Executive Director, J.P. Morgan
9:30 – 10:30 AM / Exhibit Hall Open - Break / Visit Vendor Booths / Azalea Ballroom
10:30 – 11:15 AM / Your Customers Are Mobile, Are You? / Casey Kozee, Principal Product Manager, ACI Worldwide / Wisteria Ballroom
11:15 – 12:00 PM / Exhibit Hall Open (Last chance) / Exhibits close - Exhibit breakdown / Azalea Ballroom
12:00 – 12:45 PM / Lunch / Wisteria Foyer
12:45 – 1:30 PM / Impact of United States Postal Service Network Consolidation Upon Remittance Mail / Blaine Carnprobst, MD, Receivables Product, Line, BNY Mellon / Wisteria Ballroom
1:30 –2:30 PM / The Changing ACH Environment:
Rules and Risk Management Updates / Nancy Grant, NACHA / Wisteria Ballroom
2:30 – 3:00 PM / Break
Announcements and Drawings / Amanda Johnson, Utility Payment Conference
3:00 – 3:45 PM / Utility Only Session 2 / Rose Clemensen, Utility Payment Conference
3:30 – 7:15 PM / Conference Evening Event
Buses Leave: 3:30, 4:15, 4:45, 5:30 PM
Buses Return: 6:00, 6:15, 7:00, 7:15 PM / Casual Dress - Boots and jeans welcome
Midnight Rodeo, Entertainment,
Tex-Mex Dinner Buffet and Beverages / Co-sponsored
7:00 PM / Enjoy Houston!
Thursday, October 3 / Session / Item / Location
7:30 – 8:30 AM / Breakfast / Full breakfast buffet / Wisteria Ballroom
8:15 – 8:30 AM / Announcements
Drawings / Amanda Johnson, Utility Payment Conference
Rose Clemensen, Utility Payment Conference
8:30 – 9:30 AM / The Latest Actionable Mobile Billing Payment Utility Benchmark and Consumer Research Findings and Insights / Eric Leiserson, Sr. Researcher, Fiserv
9:30 – 10:30 AM / Transforming Electronic Receipts to a Straight-Through Process / Jeff Hill, Supervisor Business Operations, Duke Energy, Steve Bernstein, ACH Product Specialist, J.P. Morgan
10:30 – 10:40 AM / Break
10:40 -11:25 AM / Customer Vision Platform Project / CenterPoint Energy, Nancy Fischer,Director Customer Service Performance Management and Strategy
11:25 – 11:45 AM / Closing Comments
2014 Conference Presentation - Host / Amanda Johnson, Utility Payment Conference
Rose Clemensen, Utility Payment Conference

3 Point Alliance EOS CCA KIOSK Information Systems Pitney Bowes Software Utilitec

ACI Worldwide ETS Corporation KUBRA Point & Pay Venture Solutions

Allison Payment Systems FEDChex Recovery Mavro Imaging ProfitStars Volly by Pitney Bowes

BancTec Fidelity Express Merchant Bully RP Solutions, Inc. Western Union

BNY Mellon First Collection Services Message Broadcast Softgate Systems

CDS Global FirsTech MoneyGram SouthData Thank you to our

Check Fiserv NCO Financial Systems, Inc. TIO 2013 Exhibitors

Citi Global Express Financial Services Neopost USA TransCentra

Creditron Heartland Payment Systems Opower TrustCommerce

DIVDAT High Cotton OSG Billing Services U.S. Bank

Doxo, Inc. iFactor Consulting Paymentus U.S. Payments

DST Output J.P. Morgan PayNearMe, Inc. Union Bank

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