Olivia Logue

Curriculum Vitae

8 The Clocktower, Mercy Gate, Southbourne, Sussex, BN4 9XT

Tel: 07123 456789

Email:

I am a dedicated, hardworking individual who is always ready to take on a challenge and learn new skills. I take great interest in the personal development and coaching of others and am easily approachable. I can bring leadership, responsibility and enthusiasm to a new job striving to ensure that the highest possible standards are consistently achieved.

Education and Training

Oakwood Secondary School and Sixth Form College

A- Levels in: Law, English Language, English Literature and Physical Education:

B-C grades. 11 GCSE’s A*- B grades

NaRS on behalf of the Portsmouth Marden Hotel

First Aid at Work- valid until Nov 2011

Marden Hotels

Duty Management, Crisis Management, Safety and Loss Prevention (badged LPO), Essential Skills for Managers & Supervisors, STEPS Interviewer Certification, Revenue Maximisation, Train the Trainer, Performance Excellence for Front Desk

Work History

Middle Valley Hotel and Country Club

Executive head Housekeeper (Maternity cover)11/10- present

Duty Manager

My current role is a secondment from Front Office and entails the management of the Housekeeping department and drivers. In addition to the management responsibilities detailed within my AFOM position, primary responsibilities include: ensuring the cleanliness of 130 guest bedrooms, suites and all public areas. Compliance with all company Brand Standards whilst driving Guest Satistafaction and Associate engagement scores. Purchasing in line with department and hotel budgets, controlling costs and contracts, scheduling and managing department labour and productivity, managing department Health & Safety- ensuring risk, chemical assessments and training are up to date.

As a Duty Manager I am responsible for the safety and security of the hotel, its guests and associates. Whilst on shift I am a central point of contact, within the hotel, to deal with any situations that may arise.

Assistant Front Office Manager 01/10- 11/10

Duty Manager

My role as AFOM is to assist in ensuring the smooth running of the Front Office department on a daily basis.

Responsibilities included are: Daily supervision of associates, ensuring guest satisfaction and high performance standards, motivating my team, setting targets and monitoring performance, payroll reporting, conducting interviews and performance reviews, creating incentive schemes, training, conducting department meetings, amongst more.

The Portsmouth Hotel

Front Office Shiftleader08/08 – 01/10

Duty Manager

Alongside the duties of a Guest Service Associate on Front Desk, in this 174 bedroom city centre property, I was responsible for the daily supervision of 5 Receptionists, 2 Switchboard Operators, 3 Guest Service Officers and 2 Concierge Associates.

Within this role, I also became fully experienced as a Night Auditor, Night Manager and Rooms Controller.

Guest Service Associate- Front Desk 01/08 – 08/08

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From September 2006 until November 2007 I was on a working holiday, travelling Australia and Southeast Asia. During this time I gained many new skills and life experiences. All employment whilst in Australia was on short-term, casual basis to supplement my travels.

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The Portsmouth Hotel

Guest Service Associate- Front Desk 01/06- 09/06

Food and Beverage Supervisor06/05- 01/06

Food and Beverage Associate 08/04- 06/05

Skills and Achievements

  • Involvement in community projects- running interview/CV workshops
  • Fundraising for and volunteer work at our designated hotel charity
  • Nominations for Manager of the quarter, all eligible quarters. Awarded Manager of the Quarter, Q4 2010
  • Hotel Guest Survey champion
  • Assisting HR with training for New Hires in the cluster
  • Facilitating hotel-wide Empowerment training for all associates.
  • Giving on the job training for new Duty Managers
  • Associate of the Year 2008
  • Full, clean UK driving license
  • Computer proficient

References- On request.