8 SUPPORTING OLDER PEOPLE
Age Concern Sutton Borough Telephone helpline 020 8770 4090
www.ageconcernsutton.org.uk Email:
1 Lower Square, Civic Centre
St Nicholas Way, Sutton SM1 1EA Reviewed November 2010
SUPPORTING OLDER PEOPLE
Contacts
Age Concern Services
Age Concern website - www.ageconcernsutton.org.uk
Reception number / ' 020 8770 4092Fax number / ' 020 8770 4093
Brokerage / ' 020 8770 6876
Charity Shop / ' 020 8770 0206
First Contact/ Information & Advice Service / ' 020 8770 4090
Helping Hands / ' 020 8770 4091
Home Fire Safety Assessment / ' 020 8770 4097
Home Security Service / ' 020 8770 4097
Homeshare Project / ' 020 8770 4096
Insurance Service / ' 020 8770 4092
Podiatry Service / ' 020 8770 4092
Handy Person / ' 020 8770 4097
Sutton Voice (Advocacy) / ' 020 8770 4709
User & Carer Project / ' 020 8770 6875
Local Contacts
Day Centres & Local Authority CareCheam Priory Day Centre
(Managed by a charitable Board of Trustees)
' 020 8770 4930
F: 020 8409 7083
Website: www.cheampriorydaycentre.co.uk
E:
316 Malden Road, Cheam Sutton SM3 8EP / Friendly environment for the over 60s offering companionship, varied activities, personal care and services. Referrals can be made through GP’s, Social Workers and / or Care Managers. Transport provided.
Opening Hours:
Day Centre - 9am - 4.30pm Monday to Friday
Priory Club – 4pm – 6pm Thursday
Gaynesford Lodge Day Centre (Carshalton)
' 020 8646 6543
Blake Close, Carshalton SM5 1LJ / Priority to older people with disabilities. Referrals should be made through GP’s or/ and care managers. Eligibility criteria: resident of the London Borough of Sutton, and three tier system of day care in operation, catering for some with high level, middle group with moderate levels of need. Educational and rehabilitation facilities also available.
Ludlow Lodge Care Centre
(Wallington)
' 020 8699 7260
Fax: 020 8773 1215
Alcester Road, Wallington SM6 8BB / Respite and Residential care for the elderly
Oakleigh Care Centre
(Sutton)
' 020 8643 6994
' 020 8770 4919
Fax: 020 8642 2192
89 Benhill Avenue, Sutton SM1 4DJ / Care centre for older people with Alzheimers or Dementia and provides residential, respite and day care services. Referrals through Community Services.
Voluntary Sector Day services
Cloverdale Court Day Club
(Friends of the Elderly)
' & F: 020 8669 7398
Website: www.fote.org.uk
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10-14 Stanley Park Road, Wallington
SM6 0EU / Centre to cater for the needs of older people in the area offering companionship and friendly help, crafts, jigsaw, library, weekly outings, music, entertainment etc. Tea, coffee, lunch and transport also available. Open Monday to Friday 9.30am to 3.30pm.
South Carshalton Day Centre for the Elderly
' 020 8647 8990
Oaks Way, Carshalton SM5 4NQ / For people of pensionable age with low support needs who would like companionship and would like to join in activities. Open Monday to Friday from 9.30am to 3.45pm.
People can self refer or referrals can be made by GP’s or others. Cannot always promise transport.
Sutton Lodge Day Centre
' 020 8642 5496
Fax: 020 8642 5496
Website: www.suttonlodge.org.uk
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139 Brighton Road, Sutton SM2 5SW / Centre provided by the voluntary sector and run by Sutton Old Peoples’ Welfare Committee. Free membership. Tea, coffee, lunches, and own shop. Chiropody, bingo cards, darts, sing-a-long, theatre trips, outings, holidays, hairdressing and gentle exercise. Open Monday to Friday from 10.00am to 3.00pm.
Other contacts
Age Concern’s Home Security Service
' 020 8770 4097 / Advice on home security from Home Security Officer. Available to all older people (60+).
Age Concern’s Homeshare Project
' 020 8770 4096 / Provides a service for older people who meet in a group of four of five for companionship, a friendly chat and a shared meal in the home of a volunteer.
Age Concern’s Information and Advice Service
' 020 8770 4090 / For information on housing issues. Open Monday to Friday from 10.00am – 2.00pm
Age Concern’s Small Job Service
' 020 8770 4097 / Reasonably priced DIY service for older people delivered by a caring and trustworthy organization. Jobs undertaken include decorating, fencing, laying lino, clearing gutters, tiling, no job is too small or large!
Civil Service Retirement Fellowship (Sutton Group)
' 020 8643 5402
' 020 8641 2114
Website: www.csrf.org.uk
Friends Meeting House, 10 Cedar Road,
Sutton SM2 5DA / Helps retired Civil Servants or their dependents that are lonely or distressed, with social meetings and activities.
Community Occupational Therapy Service
' 020 8770 6080
Sutton West Centre, Robin Hood Lane
Sutton SM1 2SD / Professionals trained to offer assessment, recommendation and support people with physical disabilities. Call for appointments to be assessed at the centre or at home.
PALS – Patient and Liaison Service
Patient Advice and Liaison Service (PALS) Epsom and St Helier University Hospitals
' 020 8296 2508 (St Helier Hospital)
' 01372 735243 (Epsom Hospital)
Website: www.pals.nhs.uk
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Address: PALS Epsom & St Helier
University Hospital NHS Trust
Wrythe Lane Carshalton SM5 1AA / Provides help with all areas of the NHS, such as locating a suitable GP for those new to the area, information, concerns and problems.
Parkinson’s UK
' 0808 800 0303 Helpline
' 020 7931 8080
Fax: 020 7233 9908
Sutton Contact: 020 8644 1876
Website: www.parkinsons.org.uk/
E:
215 Vauxhall Bridge Road, London
SW1V 1EJ / Provide information, support and research charity to find a cure on Parkinson.
Helpline:
9am – 8pm Monday to Friday
10am – 2pm Saturday
Relate
' 020 8660 6492
Website: www.relatecandw.org.uk
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Sutton Family Centre, Robin Hood Lane / Provide confidential specialist counseling and support on relationship and life issues for people from all walks of life. Offers a range of resources such as workshop and consultation.
Sutton Citizens Advice Bureau
' 020 8405 3552 Helpline
' 020 8405 3535 Legal Aid
Website: www.suttoncabx.org.uk
Address: The Central Library, St Nicholas
Way, Sutton SM1 1EA / Advice and information on range of issues including housing, homelessness, benefits, debt and employment.
Helpline:
10am – 4pm Monday –Friday
(Adults and Older People)
Seniors Page
Website: www.sutton.gov.uk / Information for older people from the London Borough of Sutton.
Adult Social Services
First Contact ' 020 8770 6080
Website: www.sutton.gov.uk / Provide support, care and protection for people in difficult circumstances.
Sutton and Merton Aphasia Self Help Group (SMASH)
' 020 8642 8320
Website: www.smash-uk.org
E: / People come together to help each other cope with the effects of aphasia. SMASH aims to help its members regain their self-confidence through communication and socializing.
Sutton Association for the Blind (SAB)
' 020 8409 7166
Website: www.sab.gb.com
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1st Floor, 3 Robin Hood Lane, Sutton
SM1 2SW / Provides advice, support and promotes the visually impaired to achieve their potential and desired lifestyle.
Volunteer Centre Sutton
' 020 8661 5900
Fax: 020 8642 7242
E:
Website: www.vcsutton.org.uk
31 West Street, Sutton SM1 1SJ / Befriending service for isolated older people. Enabling people from the wider community to participate in volunteering.
Sutton Take Part
' 020 8644 2867
Website: www.suttontakepart.org.uk
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Ganfers Community Centre
73-79 Oakhill Road, Sutton, SM1 3AA / This program is open to residents in Sutton who are interested to become more involved in their community. Offers a range of opportunities and learning, free training and support.
The Princess Royal Trust
Sutton Carers Centre
' 020 8296 5611
F: 020 8296 5616
Website: http://www.carers.org/local-centre/sutton
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Address: 12-14 Benhill Avenue, Benhill House
Sutton SM1 4DA / Provides information, advice and support for carers.
Sutton Housing Society Ltd
' 020 8642 1500
Fax: 020 8770 1661
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1A Trickett House, 125 Brighton Road
Sutton SM2 5SN / Provision of housing with support for the elderly and people with special needs.
Phone Line:
Monday – Tuesday 9.30am – 1pm; 2 pm-4 pm
Wednesday 9.30am – 1 pm
Thursday – Friday 9.30am – 1pm; 2 pm-4 pm
Sutton Staying Put
' 020 8409 7061
Website: www.sutton.gov.uk
Address: 24 Denmark Road, Carshalton SM5 2JG / Support service for older, disabled and other vulnerable people to enable them to live independently and remain in the comfort and safety of their own homes. Gives advice for carrying out repairs and adaptations and assisting with grant applications.
Sutton Talking newspaper
' 020 8642 8546
Website: http://sutton.talking-newspaper.co.uk
Address: 25 Worcester Road, Sutton SM2 6PR / A tape of news items from your local newspapers for people who are registered blind or sight impaired. Also available from the library.
National Contacts
Action for Blind People (Part of RNIB)' 0303 123 9999 (RNIB Helpline)
' 020 7635 4800 (Central Office)
Website: www.actionforblindpeople.org.uk
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14-16 Verney Road, London SE16 3DZ / Charity organization providing advice and information, services and support for people with visual impairment, blind or partially sighted.
British Gas – Home Energy Care Register
' 0800 111 999 (24 hour Gas Emergency)
' 0800 072 8625 **
Website: www.britishgas.co.uk / A priority service register for all gas and/ or electricity customers who are elderly, disabled or chronically sick. Record special requirements and help to provide the right services according to your needs. E.g. free gas safety check.
**Line: 8am-8pm Monday – Friday
8am-6pm Saturday
Care Quality Commission
' 03000 616161
Fax: 03000 616171
Website: www.cqc.org.uk
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Citygate, Gallowgate, Newcastle upon Tyne
NE1 4PA / Independent regulator of health and social care. A directory of care homes and care services and gives a report about them. Also provides information on choosing and arranging good care. Find independent reports on the quality of all your local care homes, home care and other registered services, plus address and contact details, to help you make the right choice on the website (details listed in contacts).
Contact the Elderly
' 0800 716 543 Freephone
' 020 7240 0630
Fax: 020 7379 5781
Website: www.contact-the-elderly.org.uk
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15 Henrietta Street, Covent Garden, London
WC2E 8QG / For lonely and frail older people, who have no support from friends or family. Organize Sunday afternoon tea parties at volunteer hosts homes. Transport provided.
Counsel and Care
' 0845 300 7585
' 020 7241 8555
F: 020 7267 6877
Website: www.counselandcare.org.uk
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Twyman House, 16 Bonny Street, London
NW1 9PG / Helpline for information, advice and support on a range of community care issues for older people, families and carers.
CRUSE Bereavement Care
' 0844 477 9400
Website: www.crusebereavementcare.org.uk
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Address: PO Box 800, Richmond, Surrey
TW9 1 RG / Promotes the well-being of bereaved people and to enable anyone bereaved by death to understand their grief and cope with their loss. Provides counseling and support. Offers information, advice, education and training service.
Helpline open 9.30am – 5pm weekdays.
Department of Health
Website: www.dh.gov.uk / Provide lots of information on current news, updates, publications and policy on issues on health care, public and social care.
Independent Age
' 020 7605 4200
Website: www.independentage.org.uk
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6 Avonmore Road, London W14 8RL / Charity helping older people on low incomes providing information and advice, practical help and emergency financial aid.
NI Direct Government Services
Website: www.nidirect.gov.uk / A one-stop direct website for all government information and services including direct online services. Information such as motoring, employment, tax & benefits, health, legal rights and etc.
National Osteoporosis Society (NOS)
' 0845 450 0230
Website: www.nos.org.uk
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Camerton, Bath BA2 0PJ / Charity organization to provide information, advice and support on issues of osteoporosis. Also dedicated to improving the diagnosis, prevention and treatment of osteporosis.
Helpline: 9am-5pm Monday to Friday
Parkinson’s UK
' 0808 800 0303 Helpline
' 020 7931 8080
Fax: 020 7233 9908
Sutton Contact: 020 8644 1876
Website: www.parkinsons.org.uk/
E:
215 Vauxhall Bridge Road, London
SW1V 1EJ / Provide information, support and research charity to find a cure on Parkinson.
Helpline:
9am – 8pm Monday to Friday
10am – 2pm Saturday
The Relatives & Residents Association
' 020 7359 8136 Advice Line
' 020 7359 8148
Fax: 020 7226 6603
Website: www.relres.org
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1 The Ivories, 6-18 Northampton Street
London N1 2HY / Advice and help for relatives and friends about care of older people in residential and nursing homes.
Advice Line:
9.30am – 4.30pm Monday - Friday
Royal National Institute for the Blind (RNIB)
' 0303 123 9999 Helpline
' 020 7388 1266
Fax: 020 7388 2034
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Website: www.rnib.org.uk
105 Judd Street, London WC1H 9NE / Information advice and Support for Blind and Partially sighted people.
Helpline:
8.45am-6pm Monday – Friday
9am-4pm Saturday
Social Information Disability (SID)
' 0800 043 9395
' 013 7237 2888 Admin
Website: www.asksid.org.uk
Rentwood, School Lane, Fetcham KT22 9JX / SID (Social Information on Disability) is a charity organization which aims to provide access to quality information on living with disability, giving people the opportunity to learn, to work, to play or simply to live life to the full.
The Macular Disease Society (MDS)
' 0845 241 2041 Helpline
' 01264 350 551
Fax: 01264 350 558
Website: www.maculardisease.org
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Sutton MDS, Friends Meeting House
10 Cedar Road, Sutton SM2 5DA / Provides information and support for those diagnosed with this visual impairment.
The Cinnamon Trust
' 01736 757 900
F: 01736 757 010
Website: www.cinnamon.org.uk
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10 Market Square, Hayle, Cornwall TR27 4HE / The Trust’s primary objective is to respect and preserve the treasured relationship between owners and their pets. To this end it works in partnership with owners to overcome any difficulties that might arise. Cinnamon Trust also provides long term care for pets whose owners have died or moved to residential accommodation which will not accept pets.
EAGA
1. Warm Front Grant
2. Home Energy Efficiency Scheme (HEES)
' 0800 316 2805 (Warm Front)
' 0800 316 2815 (HEES)
Website: www.eaga.co.uk
E: / 1. Warm Front Grant
2. Home Energy Efficiency Scheme (HEES)
Provides grants to improve the insulation and heating of eligible elderly, low income households.
Supporting Older people