Discount Car & Truck Rentals, Insurance Replacement Manual
Table of Contents
Insurance Companies – 1
Allstate 1-1
Angus Miller 1-2
Axa Insurance 1-3
Canada Life Casualty 1-4
C.G.U. 1-5
CIBC / The Personal 1-6
Citadel 1-7
Co-operators 1-8
Dominion of Canada 1-9
Economical 1-10
H.B.Group 1-11
I.N.G. Halifax 1-12
Monnex 1-13
Portage Mutual 1-14
Royal Insurance 1-15
State Farm 1-16
Unifund 1-17
Wawanesa 1-18
Zurich 1-19
Independent Adjusting Firms 1-20
National Insurance 1-21
Lombard Insurance 1-22
Rental Agreements - 2
Insurance RA’s 2-1
Standardized Insurance Rentals 2-2
Insurance Calls 2-3
Credit Policy 2-4
Authorizations 2-5
Invoicing 2-6
Accounts Receivable 2-7
Age Limits 2-8
L.D.W. and I.D.W. 2-9
Special Services - 3
72 Hour Theft Waiver 3-1
Same Day Guarantee 3-2
After Hour Service 3-3
Customer Complaints 3-4
Drop Fees 3-5
Miscellaneous - 4
Insurance Authorization Form 4-1
Insured and Third Party 4-2
Turndown Form 4-3
Manual Addition Form 4-4
AllState Insurance / 1-1 / Account NumbersRates: / Moncton / 20210
Fredericton / 11110
Compact / $28.00 /
Nova Scotia
/ 7282Intermediate / $30.00 / New Brunswick Mailing Address
1070 St. George Blvd.
Standard / $33.00 / PO Box 1147
Moncton NB, E1E-4K7
Full size / $35.00 / Phone (506) 859-7820
Premium / $40.00 / Nova Scotia Mailing Address
1160 Bedford Highway
Mini Van / $45.00 / 200 / .15 / Suite 304
Bedford NS, B4A-1C1
4X4 Sport / $45.00 / 200 / .15 / Phone (902) 832-2903
Cargo/ 1/2 Ton / $40.00 / 200 / .15
Nova Scotia Adjusters / New Brunswick Adjusters
Claudette Carrol / Darrel Coates / Bev Dobson
Jennifer Athens / Lynn Bourgeois / Mike Legacy
Roger Fennett / Monique Chamberlain / Denise Paulin
Carla Clark / Pauline Theriault
Simone Leblanc / Lynn Prescott
Special Notes:
$30.00 per day rate maximum for insureds.
Angus Miller / 1-2 / Account Numbers
Rates: / Moncton / 20241
Fredericton / 11134
Compact / $28.00 /
Nova Scotia
/ 6134Intermediate / $30.00 / New Brunswick Mailing Address
33 Charlotte Street
Standard / $33.00 / Saint John NB
E2L 5A4
Full size / $35.00 / Phone 1-800-222-9718
Premium / $40.00 / Nova Scotia Mailing Address
Same as Above
Mini Van / $45.00 / 200 / .15
4X4 Sport / $45.00 / 200 / .15
Cargo/ 1/2 Ton / $40.00 / 200 / .15
Nova Scotia Adjusters / New Brunswick Adjusters
Rick Hanson
Brian MacLean
Paul Merserau
Fred Butler
Marie Clifford
Special Notes:
Brother company is Insurance Company of NFLD
Axa Insurance / 1-3 / Account Numbers
Rates: / Moncton / 20214
Fredericton / 11113
Compact / $28.00 /
Nova Scotia
/ 6063Intermediate / $30.00 / New Brunswick Mailing Address
400 Main Street
Standard / $33.00 / Suite 2046
Saint John NB E2K 4N5
Full size / $35.00 / Phone 1-800-563-7813 (506) 634-7690
Premium / $40.00 / Nova Scotia Mailing Address
Same as Above
Mini Van / $45.00 / 200 / .12
4X4 Sport / $45.00 / 200 / .12
Cargo/ 1/2 Ton / $40.00 / 200 / .12
Nova Scotia Adjusters / New Brunswick Adjusters
Joanne Burns
Andrea Fisher
Mike Gillespie
Bruce MacFarlane
Kevin Mackin
Special Notes:
Brother company is Insurance Company of NFLD
Canada Life Causualty / 1-4 / Account Numbers
Rates: / Moncton
Fredericton
Compact / $28.00 /
Nova Scotia
Intermediate / $30.00 / New Brunswick Mailing AddressSame as Below
Standard / $33.00
Full size / $35.00
Premium / $40.00 / Nova Scotia Mailing Address
1801 Hollis Street
Mini Van / $45.00 / 200 / .15 / Suite 1900
Halifax NS B3J 3N4
4X4 Sport / $45.00 / 200 / .15 / Phone (902) 668 0000
Cargo/ 1/2 Ton / $40.00 / 200 / .15
Nova Scotia Adjusters / New Brunswick Adjusters
Laura Kitching
Laura Miettinen
Paul Ross
Pauline Singer
Special Notes:
C.G.U. / 1-5 / Account Numbers
Rates: / Moncton / 7110
Fredericton / 7110
Compact / $30.00 /
Nova Scotia
/ 6292Sydney / 6048Y
Intermediate / $32.00
New Brunswick Mailing Address
Standard / $35.00 / 85 Charlotte Street
Suite 201
Full size / $37.00 / Saint John NB
E2L 2J2
Premium / $42.00 / 506 634 1111 or 1 800 561 9899
Mini Van / $55.00 / 200 / .15 / Nova Scotia Mailing Address
99 Wyse Road #1600
4X4 Sport / $55.00 / 200 / .15 / Dartmouth NS
B3A 4S5
Cargo/ 1/2 Ton / $45.00 / 200 / .15 / 1 902 460 3100
Nova Scotia Adjusters / New Brunswick Adjusters
Susan Crooks
Nickie Lattie / Meredith Murray
Jeff Myra / Don Taylor
Theresa Hunt / Eric Friolet (Moncton) 857-1100
Karen Earl
Heather Graham / Michelle Poirier
Belinda O'Neil / Karen French
Shawn MacLeod / Yvon Comeau (Moncton) 857-1100
Michelle Ferguson
Nadine Flemming / Margie Morash / Bill Groom
Michel Gaudet / Karen Matchett (Fredericton) 458- 8110
Mike King (Fredericton) 452- 9215
Special Notes:
CIBC / The Personal Ins / 1-6 / Account Numbers
Rates: / Moncton / 21042
Fredericton / 11141
Compact / $28.00 /
Nova Scotia
/ 7114Intermediate / $30.00 / New Brunswick Mailing Address
PO Box 7065
Standard / $33.00 / Mississauga Ont
L5A 4K7
Full size / $35.00 / Phone 1-888-275-2422
Premium / $40.00 / Nova Scotia Mailing Address
PO Box 7065
Mini Van / $45.00 / 200 / .15 / Mississauga Ont
L5A 4K7
4X4 Sport / $45.00 / 200 / .15 / Phone 1-888-275-2422
Cargo/ 1/2 Ton / $40.00 / 200 / .15
Nova Scotia Adjusters / New Brunswick Adjusters
Tina Winberg ext. 3597
Edwin Tsang ext. 4515
Harry Movoius ext. 3680
Special Notes:
National Agreement- Call Adjusters directly
Maritime call center calls for authorizations and extension.
Citadel Insurance / 1-7 / Account Numbers
Rates: / Moncton / 20873
Fredericton / 11109
Compact / $28.00 /
Nova Scotia
/ 6292Intermediate / $30.00 / New Brunswick Mailing Address
400 Main Street
Standard / $33.00 / Saint John NB
E2k 4N5
Full size / $35.00 / Phone 1-800-561-9065
Premium / $40.00 / Nova Scotia Mailing Address
1741 Brunswick Street
Mini Van / $45.00 / 200 / .15 / Suite 410
Halifax NS, B3J 2G4
4X4 Sport / $45.00 / 200 / .15 / Phone 902-420-1464
Cargo/ 1/2 Ton / $40.00 / 200 / .15
Nova Scotia Adjusters / New Brunswick Adjusters
Elaine Barlow / Leah Webster
Haily Cross / Jerry Thomas
Irene Barton / Terri Fiander
Special Notes:
Co-Operators / 1-8 / Account Numbers
Rates: / Moncton / 20221
Fredericton / 11128
Compact / $28.00 / Nova Scotia / 6061
Intermediate / $30.00 / New Brunswick Mailing Address
200 Commercial Street
Standard / $33.00 / Moncton NB
E1A 1A4
Full size / $35.00 / (506) 853-1215
Premium / $40.00 / Nova Scotia Mailing Address
202 Brownlow Ave.
Mini Van / $45.00 / 200 / .15 / Suite 305
Dartmouth NS B3B 1T5
4X4 Sport / $45.00 / 200 / .15 / (902) 468-2789
Cargo/ 1/2 Ton / $40.00 / 200 / .15
Nova Scotia Adjusters / New Brunswick Adjusters
Jason Purdy / Elizabeth Lewis
Wilma MacLeod / Elizabeth Maillet
Sherry Cane / Pat Buckley
Dianne Gautreau
Special Notes:
Dominion of Canada Ins / 1-9 / Account Numbers
Rates: / Moncton / 20240
Fredericton / 11102
Compact / $27.00 /
Nova Scotia
/ 7102Intermediate / $27.00 / New Brunswick Mailing Address
Same as Below
Standard / $31.00
Full size / $33.00
Premium / $40.00 / Nova Scotia Mailing Address
1969 Upper Water St.
Mini Van / $40.00 / Halifax NS
B3J 3R7
4X4 Sport / $44.00 / (902) 429 6813
Cargo/ 1/2 Ton / $40.00
Nova Scotia Adjusters / New Brunswick Adjusters
Dave Nicholson / Debbie MacDougal / Nola Comeau / (506) 642 2260
Ben Lovet / Scott Beattie
Roger Graham / Alan Plagenoff
Carlene Osborne / Derek Stoddard
Jesse Reid / Michelle Davis
Valerie Quinlan
Special Notes:
National Agreement to be partners with Discount Car and Truck Rentals
Economical Insurance / 1-10 / Account Numbers
Rates: / Moncton / 20311
Fredericton / 11125
Compact / $23.00 /
Nova Scotia
/ 7040Syd/ Ken/ Truro / $30.00
New Brunswick Mailing Address
Intermediate / $27.00 / P.O. Box 1085
Syd/ Ken/ Truro / $30.00 / Moncton NB
E1C 8P6
Standard / $31.00 / (506) 857 8830
Syd/ Ken/ Truro / $34.00
Nova Scotia Mailing Address
Full size / $33.00 / 200 Waterfront Drive
Syd/ Ken/ Truro / $36.00 / Suite 300
Bedford NS
Premium / $40.00 / B4A 4J4
Syd/ Ken/ Truro / $40.00 / (902) 835 6214
Mini Van / $40.00
Syd/ Ken/ Truro / $42.00
4X4 Sport / $44.00
Syd/ Ken/ Truro / $46.00
Cargo/ 1/2 Ton / $40.00
Syd/ Ken/ Truro / $42.00
Nova Scotia Adjusters / New Brunswick Adjusters
Carol Beck / Karen Foster / Barb Robb / Jeff Moran
Gail Abraham / Angeline McCarthy / Mona Owens / Sharon Landry
Aileen Thomas / Donna Middleton / Lucie Madore / Bonna Bouchie
Patty Bernard / Heather Blanchette / Lynn Mollins / Angela Vautour
Penny Flewweling / Mary Kelly
Special Notes:
Economical sets up 64.6% of their rentals through their CERF program.
CERF approved body shops are sent payment for repairs and rental by Economical
These shops are to be provided when they call for replacement vehicles.
CERF shops for Economical are as follows:
H.B. Group / 1-11 / Account Numbers
Rates: / Moncton / 6008
Fredericton / 6008
Compact / $28.00 /
Nova Scotia
/ 6008Intermediate / $30.00 / New Brunswick Mailing Address
5600 Cancross Crt
Standard / $33.00 / Mississauga Ont.
L5R 3E9
Full size / $35.00 / 1-800-263-5916
Premium / $40.00 / Nova Scotia Mailing Address
Same as Above
Mini Van / $45.00 / 200 / .15
4X4 Sport / $45.00 / 200 / .15
Cargo/ 1/2 Ton / $40.00 / 200 / .15
Nova Scotia Adjusters / New Brunswick Adjusters
Special Notes:
Daily rate maximum of $40.00 including tax on insured claims
Call center calls for authorizations and extensions
Ing Halifax Insurance / 1-12 / Account Numbers
Rates: / Moncton / 6008
Fredericton / 6008
Compact / $26.00 /
Nova Scotia
/ 6008Intermediate / $27.00 / New Brunswick Mailing Address
Standard / $28.00
Full size / $31.00
Premium / $35.00 / Nova Scotia Mailing Address
Mini Van / $35.00
4X4 Sport / $35.00
Cargo/ 1/2 Ton / $40.00 / 100 / .15
Nova Scotia Adjusters / New Brunswick Adjusters
Sue Mabey / Sue MacDonald / 388-0964
Sheila Cuvelier / 494-0421 / Linda Murray
Lorraine Barber / 494-0459 / Alice Viditot
Heather Farr / 491-2155
Anne Clowry / 542-1171
Jane MacDonald / 494-0476
Jo-Anne Kelly / 494-0449
Vicki Sheehan / 491-2115
Ellen Dunn / 494-0466
Special Notes:
Monnex Insurance / 1-13 / Account Numbers
Rates: / Moncton / 6225
Fredericton / 6225
Compact / $28.00 /
Nova Scotia
/ 6225Intermediate / $30.00 / New Brunswick Mailing Address
2161 Younge Street
Standard / $33.00 / Suite 705
Toronto Ont. M4S 3A6
Full size / $37.00 / 1-800-268-8955
Premium / $40.00 / Nova Scotia Mailing Address
Same as Above
Mini Van / $45.00 / 200 / .15
4X4 Sport / $45.00 / 200 / .15
Cargo/ 1/2 Ton / $40.00 / 200 / .15
Nova Scotia Adjusters / New Brunswick Adjusters
Special Notes:
Portage Mutual / 1-14 / Account Numbers
Rates: / Moncton / 20604
Fredericton / 11127
Compact / $28.00 /
Nova Scotia
/ 7329Intermediate / $30.00 / New Brunswick Mailing Address
Same as Below
Standard / $33.00
Full size / $35.00
Premium / $40.00 / Nova Scotia Mailing Address
1595 Bedford Highway
Mini Van / $45.00 / 200 / .15 / Suite 502
Bedford NS, B4A 3Y4
4X4 Sport / $45.00 / 200 / .15 / (902) 835-1054
( 902 ) 468-1601
Cargo/ 1/2 Ton / $40.00 / 200 / .15
Nova Scotia Adjusters / New Brunswick Adjusters
Heather Farr
Darlene Hiltz
Vicki Little
Irene Moore
Janice Myra
Marjorie Nickerson
Twila Smith
Special Notes:
Royal SunAlliance / 1-15 / Account Numbers
Rates: / Moncton / 20211
Fredericton / 11126
Compact / $25.00 /
Nova Scotia
/ 5029Intermediate / $26.00 / New Brunswick Mailing Address
P.O. Box 3141 Grand Bay
Standard / $26.00 / Westfield NB
E5K 4V4
Full size / $30.00 / 1 888 875 8800
Premium / $32.00 / Nova Scotia Mailing Address
120 Eileen Stubbs Rd.
Mini Van / $35.00 / Suite 301
Dartmouth NS
4X4 Sport / $40.00 / B3B 1Y3
( 902 ) 468-1601
Cargo/ 1/2 Ton / $40.00 / 100 / .15
Nova Scotia Adjusters / New Brunswick Adjusters
Marlaine Adiem / Cheryl Hutchins
Tina Harrie
Caroline Kurviel
Terry MacDonald
Monica Warriner
Cindy Hallman
Special Notes:
State Farm Insurance / 1-16 / Account Numbers
Rates: / Moncton / 20836
Fredericton / 11105
Compact / $26.09 /
Nova Scotia
/ 7653Third Party / $30.00
New Brunswick Mailing Address
Intermediate / $26.09 / 418 Rothesay Ave
Third Party / $30.00 / Saint John NB
E2J 2C4
Standard / $30.00 / 506- 633 2192
Third Party / $30.00
Nova Scotia Mailing Address
Full size / $30.00 / Same as above
Third Party / $30.00
Premium / $30.00
Third Party / $35.00
Mini Van / $40.00
Third Party / $40.00
4X4 Sport / $45.00 / 200 / .15
Third Party / $45.00/ 200 / .15
Cargo/ 1/2 Ton / $40.00
Third Party / $40.00
Nova Scotia Adjusters / New Brunswick Adjusters
Dave Magee
Andrew Fisher
Ian Fogan
Team 15
Team 16
Both are also known as Service First
Special Notes:
Never call Team 15 or 16 for authorizations or extensions
If authorization is not available contact Darren Christie
Unifund Assurance / 1-17 / Account Numbers
Rates: / Moncton / 20248
Fredericton / 11267
Compact / $28.00 /
Nova Scotia