Jorge Castaneda Jr.

5920 Beverlyhill Street Apt# 23.Houston,Texas.77057

Professional Experience

International Office Sports and Bar Grill

Bar Manager

  • Recruiting, training and motivating staff
  • Managing kitchen staff
  • Keeping up to date with beer and liquor inventory
  • Responsible for schedules, written warnings and payroll
  • Being the only manager for 11 months in a row, working 15 hours per day

Omni Hotels & Resorts

Bartender

  • Continuous wine training
  • Cash handling
  • TABC Certified
  • Serve customers in a friendly manner

Restaurant Manager

  • Coordinated all function in dining room to ensure customer satisfaction
  • Monitored guest satisfaction cards regarding food service
  • Insured that service personnel follow service scenario
  • Maintained the appearance of the restaurant
  • Handled all complaints to meet the satisfaction of the guests

Cemex

Logisticand Operations Agent

  • Bilingual logistic agent for the biggest cement company worldwide
  • Truck and driver tracking for an accurate material delivery
  • Corporate-based department with constant training on MS Office, Lotus Notes, SAP, etc.
  • Meet business-client standards including upselling construction materials nationwide

Intercontinental Hotel Galleria

Banquet Server/Bartender

  • Complete pre-function side work
  • Food runner
  • Fast paced events
  • Martini & wine cash bar experience

Houston Community College

Administrative Assistant

  • Functioned as a receptionist, handling all phone inquiries
  • Assisted students with information regarding enrollement processes
  • Gave account status and directed students to the correct department

ACS Customer Service Representative for SUNTRUST Bank

Bilingual Customer Service Agent

  • Clear and professional communication with the customer by telephone and/or written correspondence regarding all aspects of claims process.
  • Collaborate with other support teams to provide solutions to improve customer service.

Education

Universidad TecMilenio, Monterrey Mexico.

MBA in Quality and Production, 2007.

Universidad TecMilenio, Monterrey Mexico.

Marketing Degree (Bachelor), 2005.

Preparatoria #15 Florida

High School Diploma

Qualifications

  • Persistent and driven; acquired Marketing Degree while working a fulltime job.
  • Excellent computer skills – applications related to MS Office, Lotus Notes, Photoshop, SAP Business Information Warehouse.
  • Willing to learn and grow; passionate about achieving a challenging position that allows meaningful contributions to the success of a business.

Professional References:

  1. Kim Cook. HR Director Omni Houston. Phone: 713-871-8181.
  2. Shane Bruns. F&B Director Omni Houston. Phone: 713-871-8181.
  3. Michelle Smith. HR Director Omni Austin. Phone: 512-476-3700.
  4. Alfredo Quintanilla. Cemex Logistic & Operations Monterrey. Email: