Headline Figures
  • £535,389annualised benefit income realised for residents

  • 1,102people received benefits advice

  • 74% of respondentsreported improved mental wellbeing

  • £405,706 total debt managed for 54 debt clients

  • 1,906household members benefitted from benefits and debt advice

Helpline - 0333 344 0681
  • 748 people contacted the helplines

  • 1,353 different benefit enquiries dealt with

  • PIP and ESA most common benefit enquiries

  • 53% of callers lived in the most deprived wards

  • 65% of callers had long term health conditions

  • Depression and mobility issues most common long term health conditions

Casework: Helping people with complex benefit issues
  • 230 people received face to face casework support

  • 64% of casework clients lived in the most deprived wards

  • 57% of casework clients had long term health conditions

Outreach Services: Advice delivered from a health or community setting
  • 12 outreach sessions

  • 12 outreach sessions delivered from a GP Practice or NHS location

  • 17 people received advice at Outreach sessions

  • 11 people identified as requiring Casework support

  • 100% of people lived in the most deprived wards

  • 89% of people had long term health conditions

Target Groups
  • 351 older people received adviceto supporttheir independence

  • 128 people at risk from homelessness received benefits advice

  • 743 people with long term health conditions received benefits and debt advice

  • 185 families with children received benefits and debt advice

Expert Debt Service: For people with physical/mental health conditions
  • 54 people supported with debt advice

  • 6 debts per client

  • £405,706 of debt managed for all clients

  • £162,651 of debt written off

  • 77% of people lived in most deprived wards

Briefings, Presentations and Events
  • Meeting with East Sussex Better Together Proactive Care Practitioners

  • 3 briefings delivered to other organisations including Eastbourne Borough Council and Action in Rural Sussex

  • 9 staff, volunteers and residents

Benefits Awareness & Training
  • 13 sessions delivered to organisations including British Lung Foundation, Involvement Matters Team and the Stroke Association

  • 197 staff, volunteers and residents received free awareness and training sessions

ESBT Project Data – Staff & patient engagement and value for money

  • 295 direct engagements with ESBT staff and patients including training sessions, health and social care professional referrals/enquiries, and number of people attending outreach sessions delivered from health locations

  • Cost of Expert Services between April – June was £25,715

  • Financial gains generated for Expert Service clients between April – June were £582,905
  • For every £1 invested in our Expert Services we generated £23 in financial gains for each of our clients

  • Helpline engagement costs are £11 per client

Development Work
  • Updatedall project documentation for 2017/18 Benefits and Debt Advice Project Services

  • Designed new quarterly reports and metrics ensuring alignment with CCG project measurement and reporting criteria

  • Secured funding for EHS Debt Service until March 2018

Case Study 1