Jonathan Glaser

52 Westhampton Drive, Thornhill, ON. L4J 7H3

416 805 3211 (cell)

CAREER OBJECTIVE:Project Management, Quality Assurance

Management:Team Leader, QA Project Manager, Network Administrator

Analysis:Systems Analysis, Business Analysis

Technical:Application Support, NT Networking Specialist, Performance Analyst, Capacity Planner

Education:Ph. D. University of Stellenbosch, S.A., 1992

Microsoft MCSE, 1999

Workbrain Support – Certification level 1, 2001

Core Competencies:Integrity, individual accountability, outstanding people-skills, exceptional team player, results-orientated, detailed thinker with initiative.

Training / Awards

SPMgroup (Charter Member PMI): Today’s teams: Critical success factors for Project Players. 2 days; 14 PDUs, 1.4 CEUs, June 2003.

Post Doctoral project - Department Human Genetics, University of Cape Town, 1998

  • CIBC ACHIEVER’S AWARD Frontier/Voyager Migration Project – Phase 1 – Top Team, July 2002

WORK EXPERIENCE & ACHIEVEMENTS

Project Manager – Information Solutions – Research & Development2004 – present

Aventis Pasteur

Global leader producing superior vaccines for the prevention and treatment of diseases.

  • Lead the design, development, testing, documentation, validation and support of approved IS Business projects that will facilitate the development and management of systems within the Business process areas.
  • Project Administration and Management. Business Case Development.
  • Staff Supervision
  • Technical environment: MS Office Project Professional, Project Server, Enterprise Project Management, Documentum, ProTrack, eRoom, SAP, Oracle, Citrix, Kronos, Visio, WHMIS, GMP, GLP, GLP, GCP, 21 CFR Part II, SOPs

Quality Assurance Analyst (contract)2003 – 2003

Microdea Inc

Electronic Document and Workflow Management Solutions

  • Define, implement and manage QA testing and Project Management practices from Development to Implementation of product and follow-up post implementation.
  • Technical environment: MS SQL, MS Project, Visual Studio.NET, Visual SourceSafe

IT Manager: QA Project Manager (contract)2003 – 2003

Medical Databanks

  • Manage a team of developers and testers and define and structure the QA testing process. Provide project management leadership, testing and co-ordinate documentation and proposal preparation. Ensure that application is stable, defect free and fully operational prior to final delivery.
  • Technical environment: WebSphere, DB2, MS Project

IT Manager: QA Project Manager2003 – 2003

TD Canada Trust

  • Direct QA teams of up to 11 testers. Provide project management, testing co-ordination and expert knowledge of testing to ensure that applications are stable, defect free and fully operational prior to promotion to production. Testing is performed on time, within budget and adhering to the QA best practices.
  • Review Functional and Business specifications to provide testing estimates, allocate resources and arrange suitable testing environments. Manage the creation and configuration of data. Manage change requests with project managers for sub-projects to ensure the most up to date information is available to the QA teams.
  • Identify test cases and test scripts, create the Criteria for Success, Test Strategy, Test Plan and the Defect Management Plan for the Software Development Life Cycle (SDLC) of the testing project.
  • Ensure that System Testing Exit Criteria are met prior to releasing the code to Production, Business Acceptance Testing, Warranty and Pilot roll-out.
  • Provide mentoring and guidance to junior QA team members in order to provide more focused testing services.
  • Recommend process improvements and staff selection for recruitment. Evaluate and review staff performance.
  • Technical environment: WebSphere, DB2, ClearQuest, MS Project

Senior QA Analyst , Systems Analyst, QA and Production Support (contracts)2001 – 2003

CIBC World Markets, Inc – Market Risk Management (MRM) Technology and

CIBC Mortgages Inc.

Accountable for development and operation of MRM calculation and reporting systems and accountable for the testing of applications developed for Mortgages

  • First and second level application production support. Manage multiple tasks simultaneously, meet strict deadlines, ensure service excellence at all times.
  • Implement and manage Version Control (SourceSafe repository) of all scripted material (source code) and documentation. Successfully oversee the migration of a Visual SourceSafe database between servers running Novell and Microsoft operating systems.
  • Co-ordinate and manage Change Management procedures. Ensure adequate planning of hardware and software requirements within the Change Management process for database migration.
  • Define, task and develop QA schedules, implement and execute test plan procedures.
  • Co-ordinate application, software and hardware upgrade activities.
  • Liaise between MRM Technology and Production to improve monitoring and processes.
  • Technical environment: AS400, UniDoc, VarTrack., SQL Server, Visio, Visual Studio.NET, Visual SourceSafe, MS Project, ClearQuest, Terminal Services, Citrix, HP Unix, Sybase, Oracle. Key Applications: Value-at-Risk reporting, Stress Testing (Risk Scenario Analysis), Static Profit & Loss Analysis

Senior NT Performance Analyst & Management / Capacity Planner2001 – 2001

BCE Emergis, Inc

A leading B2B e-commerce infrastructure provider, strategically focusing on market leadership in the transaction-intensive eHealth and financial services sectors

  • Develop methodologies and identify and install tools for performance & capacity management.
  • Compile reviews, forecasts and develop models for system performance and growth and recommend appropriate implementation procedures after liaison with senior Management.
  • Manage issues relating to overall security on server network.
  • Technical environment: HP OpenView, NetIQ AppManager, WebTrends Web Reports, Freshwater SiteScope, Hummingbird Exceed, Windows 2000

Quality Assurance Specialist2000 – 2001

Workbrain, Inc

Leading provider of e-business and wireless solutions (Employee Relationship Management (ERM) software) enabling large enterprises to better service, manage and retain employees

  • Define and develop QA schedules, implement and execute test plan procedures.
  • Maintain databases of defect (variance) issues and solutions.
  • Evaluate and ensure ongoing integrity of Workbrain software product for bug-free release.
  • Interact with JAVA and Oracle developers in order to identify and solve software problems.
  • Technical environment: Oracle, JAVA, PL/SQL, J2EE, EJB, MS Visual SourceSafe, Embarcadero, Rational Robot, Mercury WinRunner, Segue Silktest, TestTrack, MS Project, Windows 2000.

Senior NT Server Specialist & Performance Analyst (contract)1999 – 2000

Sanlam

Dominant Insurance Corporate: assets managed exceed 30 billion US$, &
Daimler Chrysler

Global services Corporate: revenue EURO 13 billion & 27,000 employees

  • Implement Server Performance Management processes and Capacity Planning with TeamQuest Software (equates to Tivoli and CA Uni-Centre software). By implementing this strategic software solution, conservatively 10 - 15,000 US$ per annum was saved.
  • Develop, implement and provide training programs for staff members. 5 people report to me.
  • Technical environment: Server component comprised +/- 160 NT servers, +/- 3000 users running SQL, Essbase, Aris, DB2, Oracle..

Systems Management Server Administrator for Africa (contract)1998 – 1999

British Petroleum (BP)

Leading Petrochemical Corporate, 44 billion US$ assets worldwide

  • Deploy Microsoft Systems Management Server network at Primary SMS Server site for entire African region. Support +/- 3,000 users operating in offices throughout the African continent. Approximately 30 sites report to me.
  • Maintain SMS and SQL database consistency and integrity and implement disaster recovery procedure.
  • Document configurations and processes.
  • Implement Systems Level Agreements (SLA) with parent Corporate.
  • Technical environment: Predominantly NT Servers with few Novell, MS Exchange, MS Office, WinFrame, Business Objects, Citrix.

Network Administrator1997

Voicematix

Focused oncall-centre and wireless solution telephony integration for business processes

  • Manage entire Ethernet LAN and WAN with +/- 25 nodes running NT Server and Lotus Notes
  • Technical environment: NT Servers, Lotus Notes

Senior Medical Scientist1977 – 1992 and 1993 – 1996

University of Cape Town Department of Biochemistry, Provincial Laboratory for Tissue Immunology & Tygerberg Hospital, Dept Chemical Pathology
  • Provide academic leadership and tutoring to under- and post-graduate students in a University Department Laboratory. Manage, train staff and provide academic leadership to staff in a DNA Tissue Typing Laboratory. Participate in the mediation and resolution of a major grievance procedure involving Senior Management. Develop a thorough understanding of conflict resolution procedures and practices involving fellow staff members and management. First-hand experience working in unionized working environment.
  • Supervise candidate’s MSc degree and tutor colleagues in computer literacy.

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