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Title / Define telecommunications system's operational performance
Level / 5 / Credits / 4
Purpose / This unit standard is for people who are, or will be, defining performance criteria for telecommunications networks.
People assessed as competent in this unit standard are able to monitor network and systems performance, and identify opportunities for improvement to network or system.
Classification / Telecommunications > Telecommunications - Service Delivery
Available grade / Achieved
Prerequisites / New Zealand Certificate in Engineering or Bachelor of Engineering or demonstrate equivalent knowledge and skills.
Guidance Information
GeneralRange
Telecommunications systems: networks, bearer systems, technical equipment related to telecommunication products, switches, transmission systems, monitoring equipment.
Outcomes and performance criteria
Outcome 1
Define system operational performance criteria.
Performance criteria
1.1Performance criteria for operational performance of telecommunications systems are accurate and complete.
Rangeavailability, in-service measurements, quality, error rates, delays for dial tone on CPE.
1.2Telecommunications equipment performance is evaluated in relation to telecommunications system and recorded in the agreed format.
1.3Performance data obtained as a result of evaluation are accurate and relevant.
Rangeerror rate, signal to noise ratio, availability, mean times between failures, customer complaints per calls received.
1.4Records of evaluated telecommunications equipment performance are clear, accurate, and include aspects of the services carried and the impact of equipment on overall system performance.
1.5The evaluation process causes no disruption to the provision of services, and results are confirmed against existing performance standards.
Rangedisruptions – damage, faults, out-of-service, breakdown;
standards – performance level, statistics, objective measurements, percentage, frequency.
Outcome 2
Recommend improvements to telecommunications system operational performance.
Performance criteria
2.1Improvements to telecommunications systems operational performance are identified and are accurate and complete.
2.2Recommended improvements are based on realistic, factual data, and are supported by reasoned argument.
2.3Recommended improvements are documented in the agreed format, and are available to authorised personnel in a timeframe that allows sufficient consideration prior to recommended action.
Rangetechnicians, project managers, management, customers, installers, contractors.
2.4Recommended improvements to telecommunications system's operational performance are presented to authorised personnel using visual aids that support and make clear the benefits of recommendations.
Rangegraphs, charts, figures, tables.
This unit standard is expiring. Assessment against the standard must take place by the last date for assessment set out below.
Status information and last date for assessment for superseded versions
Process / Version / Date / Last Date for AssessmentRegistration / 1 / 28 July 1995 / 31 December 2018
Revision / 2 / 31 August 1998 / 31 December 2018
Revision / 3 / 3 April 2001 / 31 December 2018
Rollover / 4 / 25 January 2008 / 31 December 2018
Review / 5 / 23 November 2017 / 31 December 2018
Consent and Moderation Requirements (CMR) reference / 0003
This CMR can be accessed at
Comments on this unit standard
Please contact Infrastructure ITO you wish to suggest changes to the content of this unit standard.
Connexis Infrastructure ITOSSB Code 101813 / New Zealand Qualifications Authority 2019 / / New Zealand Qualifications Aut