CLUSTER Human Services
CONCENTRATION Lodging Management
WVEIS CODE HU1200
ONET Codes & Occupations
43-4081.00 - Hotel, Motel, and Resort Desk Clerks
11-9081.00 - Lodging Managers
39-6011.00 - Baggage Porters and Bellhops
39-6012.00 - Concierges
37-2012.00 - Maids and Housekeeping Cleaners
Sample of job titles upon completion of the concentration: Front Desk Clerk, Front Desk Agent, Night Auditor, Guest Services Agent (GSA), Desk Clerk, Guest Service Representative, Front Desk Associate, Front Desk Supervisor, Front Office Agent, Front Desk Attendant ,Bellman, Skycap, Sky Cap, Valet, Bell Captain, Bell Person, Bellhop, Doorman, Ground Support Agent, Bellperson, Concierge, Guest Service Agent, Bellman, Chef Concierge, Club Concierge, Hotel Concierge, Front Office Manager, Guest Service Supervisor, Activities Concierge, Conference Concierge, Housekeeper, Environmental Services Worker, Housekeeping Laundry Worker, Environmental Services Aide, Housekeeping Aide, Cottage Attendant, Room Cleaner
Sample of job titles upon completion of additional education: Front Office Manager, Hotel Manager, Resort Manager, Front Desk Manager, Night Manager, Director of Front Office, Rooms Director, Bed and Breakfast Innkeeper
INDUSTRY CREDENTIALS
Certified Rooms Specialist
ServSafe Certification
REQUIRED COURSES (Required Sequence)
WVEIS Code Course
1203 Front Office Foundations
1204 Lodging Housekeeping Management
1205 Lodging Leadership and Management
1206 Lodging Support Services
ELECTIVE COURSES
1013 Restaurant and Culinary Foundations
1014 Restaurant Management Essentials
1019 Advanced Principles in Food Production
1020 Restaurant Professional
7663 Travel West Virginia
1115 Event Planning Essentials
1116 Event Production Operations
1212 Event Management and Operations
1445 Management and Entrepreneurship
1220 Hospitality Entrepreneurship Applications
SKILL SETS
5
Career Preparation Skills
Workplace Safety
Leadership Development
Customer Service
Organization and Structure
The Guest Cycle
Telecommunications
Reservations
Registration
Check-Out and Settlement
The Night Audit
Housekeeping Management
Housekeeping Inventory
Guestroom Cleaning
On-Premises Laundry Management
Safety, Chemical, and Security Management
Management Leadership
Communication Skills
Team Building
Hospitality Marketing and Sales
The Marketing Plan
The Sales Office
Banquet and Meeting Room Sales
Telephone Sales
Hotels and the Food Service
The Menu
Dining and Beverage Service
Casual/Theme Restaurants
Banquets and Catered Events
Room Service
5
Skill sets for Career Preparation Skills, Safety, Leadership Development and Customer and Personal Service should be integrated throughout the concentration as remaining skill sets are delivered.
Knowledge Objectives / Students will demonstrate knowledge of
· career paths.
· goal development and achievement.
· attitudes and work habits that support career retention and advancement.
· personal qualities and abilities needed to be effective with children.
· communication in varied contexts.
Performance Objectives / Students will
· relate skills and abilities to possible career pathways.
· explain methods of goal development.
· discuss methods of time management and task coordination.
· practice professionalism in punctuality, appropriate dress, task completion, etc.
· investigate methods of supervision such as giving and receiving feedback and instruction.
· develop and present a statement of their personal work ethic beliefs.
· prepare an application, cover letter, resume and thank you letter.
· prepare an application, cover letter, resume and thank you letter.
· create a personal portfolio for use when applying for employment.
· practice simulated job interviews.
Skill Set / Safety
Knowledge Objectives / Students will demonstrate knowledge of
· basic first aid concepts/procedures in the food service industry.
· proper procedures in prevention of workplace injuries.
Performance Objectives / Students will
· analyze the legal responsibility to provide a safe environment.
· discuss the role of OSHA (Occupational Safety and Health Administration) regulations in the industry.
· examine ways to use protective clothing and equipment to prevent injuries.
Skill Set / Leadership Development
Knowledge Objectives / Students will demonstrate knowledge of
· public speaking.
· parliamentary law.
· leadership concepts.
· characteristics of effective teams and organizations.
Performance Objectives / Students will
· develop and deliver speeches.
· participate in business meetings.
· attend leadership conferences and training (local, state and/or national).
· volunteer in community service opportunities.
· participate in career development events.
Skill Set / Customer and Personal Service
Knowledge Objectives / Students will demonstrate knowledge of
· skills and procedures in customer and guest services.
· interpersonal skills to build effective working relationships.
· social perceptiveness by being aware of others' reactions and understanding why they react as they do.
Performance Objectives / Students will
· assess customer needs.
· meet quality standards for service.
· evaluate customer satisfaction.
· demonstrate concern for others.
· use good manners and show cooperation.
· work with diverse people by being flexible and open-minded.
· negotiate with others to resolve conflicts and settle disputes.
· maintain open communication with others.
· accurately interpret the verbal and non-verbal behaviors of others;
· base actions appropriately.
· respect diversity by demonstrating respect for, listening to, and considering
the opinions, perspectives, customs, and individual differences of others.
Course Name WVEIS #
Front Office Foundations 1203
Lodging Housekeeping Management 1204
Lodging Leadership and Management 1205
Lodging Support Services 1206
This course aligns with American Hotel and Lodging Association Education Institute standards. Click on each link above to view required skill sets.5