STATE OF WISCONSIN
DEPARTMENT OF WORKFORCE DEVELOPMENT
and
DEPARTMENT OF HEALTH AND FAMILY SERVICES
CIVIL RIGHTS COMPLIANCE PLAN
for Counties and Other Municipalities
Affirmative Action, Equal Opportunity, and Limited English Proficiency Plan
For the requirements of
the U.S. Department of Health and Human Services
and the U.S. Department of Agriculture
Effective January 1, 2004 to December 31, 2006
RecipientShawano County
Address (include zip code and county)
311 North Main Street, Shawano, WI 54166, Shawano County
Print Name of Equal Opportunity Coordinator
Frank R. Pascarella / PrintName of Limited English Proficiency Coordinator
Frank R. Pascarella
Signature of Equal Opportunity Coordinator / Signature of Limited English Proficiency Coordinator
Signature Date
/Phone Number
(715)524-4611 / Signature Date / Phone Number(715)524-4611
Print Name of Director or Chief Executive
Marshal Giese / Email
n/a / Phone Number
(715)524-4611
Signature of Director or Chief Executive / Signature Date
Number of employees on payroll is 25 or more?
Yes No / Amount of contract totals $25,000 or more?
Yes No
A HARD COPY OF THIS COMPLETED PAGE MUST BE RETURNED
TO THE APPROPRIATE STATE AGENCY PROGRAMS COVERED BY PLAN
DWSD-12997-1-E (R. 11/2003)
Departments of Workforce Development
and Health and Family Services
Civil Rights Compliance Plan
TABLE OF CONTENTS
PagePrograms Covered by the Plan / 1
Civil Rights Compliance Plan / 2
Data Collection / 2
Recruitment Strategies and Action Plan / 2
Workforce Analysis / 2
Equal Opportunity Requirements / 4
Customer Service Population Analysis / 5
Definitions for Customer Analysis / 5
Summary for Customer Analysis / 6
Policy Statement and Notification / 7
Designation of Equal Opportunity Coordinator / 7
Access to Services / 8
Discrimination Complaint/Grievance Procedure / 9
Self-evaluation / 10
Limited English Proficiency Requirements / 11
LEP Customer Service Language Access Analysis / 11
Definitions for LEP Analysis / 12
Summary of LEP Customer Analysis / 12
Identification of and Services for LEP Language Groups / 13
Statement and Notification / 13
Designation of Limited English Proficiency Coordinator / 14
Access to LEP Services . / 14
LEP Complaint/Grievance / 16
LEP Self-evaluation / 16
Attachments / 17
Attachment 1: Equal Opportunity Policy and Translations / 17
English
Spanish
Hmong
Attachment 2: Limited English Proficiency and Translations / 20
English
Spanish
Hmong
Attachment 3: Discrimination Complaint Forms/Process / 33
English
Spanish
Hmong
Attachment 4: Letter of Assurance Model / 49
1
1
Programs Covered by the Plan
DWD, Division of Workforce Solutions Programs and Services
Identification of programs and services covered by this Plan. Check all that apply.
Wisconsin Works (W-2) / Food Stamp Employment & Training ProgramChild Support / Refugee Programs
Child Care / Other (specify):
Department of Health and Family Services Programs and Services
Please specify the program and grant contract.
Adoption and Foster Care / Food StampsAging / Home Consultation Services for Child-Related Programs
Programs and Services for the Blind / Long Term Care
Chronic Disease and Health Prevention / Medicaid Health Care, BadgerCare, SeniorCare, FamilyCare
Communicable Diseases / Mental Health
Programs/Services for Deaf & Hard of Hearing / Milwaukee Child Welfare Program
Developmental Disability / Occupational Health
Disability Determination (SSI/SSDI) / Regulations and Licensing for Child Care, Group
Foster Homes and Child Welfare
Emergency Medical Services and Injury Prevention / Substance Abuse
Environmental Health / Other (specify):
Family Health and Community Health / Other (specify):
Other DHFS Type A Programs
See Single Agency Audit requirements for description of Types.
Brain Injury, Community Supported LivingArrangement
/ Community Options Program Waivers (COP-W)Case Management Agency Provider/
Wisconsin Medical Assistance Program
/ Long Term Care/Family CareCommunity Integration Program IA, IB
(CIP IA, CIP IB) / Medicaid Personal Care Program
Community Integration Program II (CIP II) / Other (specify):
Civil Rights Compliance Plan
for Counties and Other Municipalities
A.DATA COLLECTION:
In order to complete our agency’s workforce and customer service population analysis to comply with the requirements of the Civil Rights Compliance Plan, our agency has the following data collection activities:
1.The agency has a data collection system to record how many employees in our agency have disabilities. The system updates the data every 3 years. The data collection process is in compliance with ADA requirements for confidentiality. / Yes No2.Our agency has a system that records the race and ethnicity of:
a) Employees
b) Participant / Yes No
Yes No
3.Our agency has a system to record the:
a) Interpretation needs of LEP participants
b) List of written translation of vital documents for LEP groups No
c) Sign interpretation needs of deaf and hard of hearing participants
d) Other accommodation needs of participants with disabilities / Yes No
Yes No
Yes No
Yes No
If you responded "no" to any of the above questions, describe your plan for addressing these requirements, including target dates for completion of milestones, in the following space:
B.RECRUITMENT STRATEGIES AND ACTION PLAN:
1. Workforce Analysis
Step 1 - Labor Market Area Analysis: Use the DWD Labor Market website to access your labor market area and complete the data for Job Categories included in your agency's workforce. For example, if you do not have any positions under "Sales Workers" you do need not to calculate the Labor Market Area percentages for "Sales Workers."
JOB CATEGORIES / Labor Market AreaTotals / Females
Totals%
/ MinoritiesTotals%
Officials & Managers / 1163 / 427 / 37 / 87 / 8Professionals / 1456 / 872 / 60 / 43 / 3
Technicians / 370 / 224 / 61 / 4 / 2
Sales Workers
Office & Clerical Workers / 2059 / 1710 / 84 / 81 / 4
Craft Workers / 2178 / 216 / 10 / 85 / 4
Operatives
Laborers
Service Workers / 2574 / 2018 / 79 / 192 / 8
Step 2 - Workforce Analysis of Your Agency: Employees include all full-time, part-time and temporary employees that you employ in Wisconsin. Use a period of time for data analysis that is within one year of your receiving the State of Wisconsin contract covered by this Plan. Individuals who work for your organization under a vendor’s contract are NOT considered your agency’s employees.
JOB CATEGORIES / Workforce EmployeeTotals / Females
Totals%
/ MinoritiesTotals%
Officials & Managers / 42 / 22 / 53 / 0 / 0Professionals / 57 / 47 / 83 / 0 / 0
Technicians / 15 / 6 / 40 / 2 / 14
Sales Workers
Office & Clerical Workers / 189 / 179 / 95 / 11 / 6
Craft Workers / 24 / 1 / 5 / 2 / 9
Operatives
Laborers
Service Workers / 123 / 22 / 18 / 5 / 5
Totals / 450 / 277 / 62 / 20 / 5
Step 3 - Analysis for Under-representation by Job Groups in Your Agency: By comparing the representation of minorities and women in your workforce with their representation in the labor market, you will determine which, if any, job categories are under-represented. To compute the variance between the representation in the Labor Market Area as it compares with your agency’s workforce, take the labor market percentage of the Job Group for each protected group and subtract this percentage from your workforce percentage.
Variance = (Agency Workforce % - Labor Market %)
a)For Women:
From Step 1 / From Step 2JOB CATEGORIES / Labor Market
Percentage (a) / Workforce
Percentage (b) / Variance (+/-)
b-a
Officials & Managers / 37 / 53 / +16
Professionals / 60 / 83 / +23
Technicians / 61 / 40 / -21
Sales Workers
Office & Clerical Workers / 84 / 95 / +11
Craft Workers / 10 / 5 / -5
Operatives
Laborers
Service Workers / 79 / 18 / -61
Is there a negative variance for any job category? Yes No
If yes, specify which category or categories: Technicians, Craft Workers and Service Workers.
b)For Minorities:
From Step 1 / From Step 2JOB CATEGORIES / Labor Market
Percentage (a) / Workforce
Percentage (b) / Variance (+/-)
b-a
Officials & Managers / 8 / 0 / -8
Professionals / 3 / 0 / -3
Technicians / 2 / 14 / +12
Sales Workers
Office & Clerical Workers / 4 / 6 / +2
Craft Workers / 4 / 9 / +5
Operatives
Laborers
Service Workers / 8 / 5 / -3
Is there a negative variance for any job category? Yes No
If yes, specify which category or categories: Officials & Managers, Professionals and Service Workers.
Step 4 -Analysis of Representation of Persons With a Disability: Use the data on page one for a county or metropolitan area from to determine what percent of the Labor Force is made up of persons with a disability.
a)Number in the Labor Force: 17698
b)Number of "Handicapped in the Labor Force": 833.
c)Percentage of persons with a disability in the Labor Force ([b divided by a] x 100=): 4.71
d)Number of employees in your workforce (see Step 2 above): 450
e)Number of employees with a disability in your workforce: 11
f)Percentage of the workforce made up of persons with a disability ([e divided by d] x 100=): 2.4
Determine variance: (f) 2.4 - (c) 4.71 = -2.4 variance
Is the variance negative? Yes No
Step 5 - Recruitment Strategies and Action Plan: If a negative variance exists for any protected group (i.e., women, minorities or persons with a disability) in any Job Category from Steps 3 and 4 above, describe your plan for addressing under-representation of this group in the Job Category:
There is a negative variance in several of the job categories within Women and Minorities - continued efforts in targeted recruitment, local advertising, staff training and education will be made. Efforts to recruit qualified individuals with disabilities will also continue by educating and training staff members in sensitivity and interviewing techniques, as well as improving our facilities and equipment where necessary.
This analysis was prepared by:
NameJudy Rank / Title
Human Resource Coordinator
E-Mail Address
/ Phone
715-524-4611
C.EQUAL OPPORTUNITY REQUIREMENTS:
1.Customer Service Population Analysis
a)Data for customer analysis:
Step 1: Each program must determine the best way to define its eligible population. For example, a program might have age or income limitations. One program or service might be available to all county or city residents.
- See Civil Rights Compliance Plan Instructions for information on available data sources.
- To calculate the number and percentage for all minorities, write out the numbers for each minority category and combine these as the sum. Use this total to calculate the percentage of minorities compared to the total eligible population in the service area.
Step 2: Identify the population actually served for each program through local resources. Reflect the population served by the various categories listed.
Step 3: Compute the variance between the percentage of the eligible population served and the eligible population likely to be encountered by each of the protected categories (i.e., minorities, females, persons with disabilities).
b) Complete a separate customer service population analysis for each program you operate:
Customer Service Population Analysis
Program Name: Child Support
(copy additional forms as needed)
Step 1Eligible population likely to be encountered in service area . / Step 2
Eligible population served in service area in most recent calendar or program year. / Step 3
Variance
CATEGORY / Number / Percent (%) (a) /
Number
/ Percent (%) (b) / (b)-(a)TOTAL eligible population in service area / 12436 / 100% / 10730 / 100% / N/A
White / 7257 / 58 / 6261 / 58 / N/A
African American or African origin / 89 / Com-bined
Number:
5179 / Com-bined %:
42 / 77 / Com-bined
Number:
4469 / Com-bined %:
42
American Indian or Alaska Native / 1647 / 1422
Asian / 21 / 18
Native Hawaiian or other Pacific Islander / 15 / 13
More than 1 race / 3257 / 2810
Hispanic/Latino regardless of race / 150 / 129
Females / 5861 / 47 / 5040 / 46
Persons with Disabilities / 250 / 216
c)Definitions for Customer Analysis:
1)“Eligible Population Served” means the number of participants who are enrolled or registered in a program or service administered by a recipient. For purposes of reporting, use the number of participants within a one-year calendar period.
2)“Eligible Population Likely to be Encountered” means the total number of individuals in the service area who may meet the eligibility requirements of a recipient’s program, whether or not they are currently being served.
3)“Percent of Eligible Population Likely to be Encountered” is computed by dividing the number of each category (combined race/ethnicity, females, and persons with disability) likely to be encountered by the total number of eligible population likely to be encountered in the service area.
4)“Percent of Actual Population Served” is computed by dividing each category (e.g., combined race/ethnicity, females, persons with disabilities) served by the total number of eligible population served in the service area.
d)Summary for Customer Analysis:
Geographic Service AreaShawano County
Data Source(s)
EOSP Serve Report - KA6N
Data Period
From: To: 01/06/04
Is there a negative variance for any of the protected categories? Yes No
If so, specify which protected category or categories.
If variance is greater than 2%, please state the reason(s) why your agency may not be providing service to potential eligible participants in the protected categories given above:
What can be tried to improve participation?
More coding on KIDS cases
If denials for service have been disproportionate within the last 24 months, please explain:
How many discrimination complaints were filed within the last 24 months?
None
Please comment on the nature of the discrimination complaints filed, both formal and informal and their resolution:
This analysis was prepared by:
NameNancy Sparks
Title
Child Support Administrator / Date
1/26/04
2. Equal Opportunity Policy Statement and Notification
a)Our agency is utilizing the DWD/DHFS model for Equal Employment Opportunity and Civil Rights Policy Statement that is provided in Attachment l of this plan, including the translations required in accordance with LEP Plan for vital documents. / Yes Nob)Instead of utilizing the model Equal Opportunity Policy Statement, we have provided our own Civil Rights Policy Statement as Attachment l of this plan, including the translations required in accordance with LEP Plan for vital documents. / Yes No
b)We will disseminate the policy statement in the following ways:
1)The policy is included in policy and operating procedures manual. / Yes No
2)The policy is permanently posted where both current customers and applicants for services may review it. / Yes No
3)The policy is reviewed annually by managers, supervisors and staff. / Yes No
4)New employees and managers are informed of the policy as part of their orientation program and in-service training. New staff will receive training on the policy, along with instruction on the laws and regulations concerning equal opportunity in employment and service delivery.
Copies of the laws and regulations are made available to staff. / Yes No
5)Staff refresher training for updates are required once every three years. / Yes No
6)The policy is available in alternate formats upon request (i.e., relevant language translations, large print, on tape, Braille). If electronic information is used exclusively, text to voice and voice to text software is provided for persons with sensory or physical disabilities as requested. / Yes No
7)A short form of the policy is included in recruitment materials, use of media, publications, phone listings, and directories. / Yes No
8)The policy is incorporated in contracts and agreements with vendors and contractors for services. / Yes No
9)Customer referral sources are notified of the policies. / Yes No
If you responded "No" to any of the above questions, in the following space describe your plan for addressing this requirement, including target dates for completion of milestones:
3.Designation of Equal Opportunity Coordinator
a)A management level employee has been appointed to the position of Equal Opportunity Coordinator (EOC). / Yes Nob)Our EOC has direct access to the organization head to discuss equal opportunity issues or activities. / Yes No
c)Our EOC has received or will receive civil rights training within six months of assuming equal opportunity duties. / Yes No
d)The name of our EOC is typed on the cover page and the individual has signed the cover page indicating an understanding of his/her responsibilities. / Yes No
e)Our EOC has the following responsibilities:
1)Handling service delivery and employment discrimination complaints. / Yes No
2)Disseminating equal opportunity information to provider staff and interested persons. / Yes No
3)Preparing equal opportunity plans and reports. / Yes No
4)Acting as equal opportunity liaison between the provider, DWD or DHFS, recipients or subrecipients of federal financial participation, and the community. / Yes No
5)Monitoring, conducting compliance reviews, and evaluating equal opportunity activities in the organization. / Yes No
6)Providing monitoring, and evaluating civil rights, cultural awareness, disability sensitivity, and language needs for provider staff training. / Yes No
7)Maintaining equal opportunity files and confidential records. Monitoring the records and files relative to the organization's civil rights program and ensuring that subrecipients and sub-grantees are maintaining records in accordance with program requirements. / Yes No
8)Providing input to management to improve equal opportunity in employment and service delivery. / Yes No
9)Where equal opportunity functions relate to language access, planning and carrying out the EOC and Limited English Proficiency Coordinator functions in collaboration. / Yes No
If you responded "No" to any of the above questions, describe your plan for addressing this requirement, including target dates for completion:
4.Access to Services
a)Removal of Physical Barriers: Copies of completed ADA Accessibility Guidelines (ADAAG) or facility assessments checklists are maintained on file. / Yes Nob)Our organization assures that services are equally available to everyone by:
1)Providing equal access to all programs, services or activities, including but not limited to eligibility, treatment, staff assignments, outreach, intake, diagnosis, assessment, evaluation, research, days and hours of service, facilities assignments, communication of information and referrals to other services. / Yes No
2)Assuring physical access to the facilities by allowing persons with functional limitations caused by impairments of sight, hearing, coordination or perception, or persons with semi-ambulatory or non-ambulatory disabilities to enter, leave, circulate within, use public toilet facilities and elevators. / Yes No
3)Providing language interpreters and/or sign interpreters to assist applicants and customers with limited ability to read, speak or understand English or those who are deaf or hard of hearing. / Yes No
4)Providing literature, posting information and audio-visual materials in language(s) understood by customers, and in formats that are understandable to persons with visual or hearing impairments. / Yes No
5)Providing readers or assistive technology for persons with visual impairments. / Yes No
6)Providing special assistance for persons with developmental or learning disabilities. / Yes No
7)Informing eligible immigrants that information regarding their immigration status will not be reported to other federal agencies, and will not be used to discriminate against them. / Yes No
8)Ensuring that members of protected classes have equal opportunity to participate on planning and advisory boards on local levels through notification of membership opportunities. / Yes No
9)Allocating funds in a non-discriminatory manner. / Yes No
10)Providing equal opportunity for applicants to become vendors, grantees and sub-grantees, and contractors. Using non-discriminatory factors in determining awards, sizes of grants, contracts, projects, and the quality, quantity, range of benefits provided in proportion to the number of such 9 members in the service area. / Yes No
11)Establishing program service areas to integrate members of protected classes. / Yes No
12)Treating protected class members with full courtesy and respect in all personal, oral, written and other forms of communication and contract. / Yes No
13)Providing culturally competent bilingual and/or bicultural qualified staff and specialized services so as to maximize use and completion of the program by the protected class. / Yes No
14)Ensuring that sanctions and terminations are applied in a culturally sensitive, non-discriminatory manner without regard to protected status. / Yes No
15)Provide access through Telecommunication Device for the Deaf (TDD) or Wisconsin Relay Service (WRS) for the deaf and hard of hearing participants upon request. / Yes No
If you responded "No" to any of the above questions in the space below, describe your plan for addressing these requirements, including target dates for completion of major milestones: