30-Day Teammember Feedback

30-Day TeamMember Feedback

Instructions

Team members should receive detailed feedback from their direct manager after 30 days in position. Use this time to:

• Ensure they understand their role in delivering the Red Lobster Promise
• Discuss their training and team experience
• Provide detailed feedback on their performance
• Ensure they understand their benefits and have signed up for Day One benefits, if desired

Discussion Questions

Red Lobster Brand Promise and Vision

• What is your role in delivering the Red Lobster Promise?
• Why is looking fresh important to guests?
• How will you keep the restaurant clean?
• Why is being friendly to everyone, team and guests, critical to our restaurant?

Training

• Did your certified trainer prepare you for your job?
• Would you recommend your certified trainer to train others?

Team Experience

• What’s been going well for you?
• What challenges are you facing?
• Has your experience as a team member lived up to your expectations?
• What do you think we do best here at our restaurant?
• Is there anything you’ve seen or done in your past jobs that might help us be a better restaurant?
• Has anything happened that might cause you to regret joining our team?

Benefits

• Have you reviewed benefit offers on Team DiSH and registered for your benefits, especially those that require you to enroll within 31 days?

Name: ______Position: ______Date: ______Restaurant: ______

• Is considerate of others; treats fellow team members with respect; says “please” and “thank you”
• Shows appreciation to others for a job well done
• Listens without interrupting; uses appropriate, respectful language
• Doesn’t embarrass, insult, or make fun of fellow team members
• Treats others equally without regard to seniority or position

• Doesn’t take shortcuts; follows procedures; is a role model for new team (completes side-work, pars, etc.)

• Keeps promises; does what they say they will do
• Admits mistakes and apologizes when needed
• Doesn’t talk about others behind their back

• Goes above and beyond for others (picks up extra shifts when asked, sees when others need help and takes action, etc.)
• Is sensitive to other people’s feelings
• Treats others with kindness and generosity (knows fellow team member’s names, asks how others are doing, etc.)
• Welcomes new team members (shows them around, introduces them to others, gets to know them, etc.)

• Smiles and is friendly to guests and team
• Looks, sounds and acts like they want to be here
• Ensures guests get what they want, prepared the way they want it and delivered on time
• Is aware when guests and team need assistance and takes action (keeps ally/line stocked, refills drinks without being asked, etc.)
• Goes above and beyond to help guests with special needs (elderly, disabled, children, etc.)

• Sets up other team members for success by ensuring everything is ready for the next shift
• Has a reputation as a team player (helps with large parties without being asked, pre-busses other’s tables, helps others finish their pars, etc.)
• Regularly asks teammates if they need help

Manager Instructions:

1. Give the team member a signed copy and place the original signed form in their employee file
2. Enter the record that this employee received their 30-day feedback on DiSH …

This document will be placed in your personnel file.

RL Training & Development 10/2012