Revision Date: 09/30/2013 Rev # 10

Safety Attribute Inspection (SAI) Data Collection Tool
3.1.2 Crewmember Duties / Cabin Procedures (OP)
Revision#: 10 Revision Date: 09/30/2013

ELEMENT SUMMARY INFORMATION

Scopeof Element:

Purpose (operator's responsibility): To ensure crewmember (flight attendant and pilot) duties and responsibilities provide for the safety of cabin occupants.
Objective (FAA oversight responsibility): To determine if the operator's Crewmember Duties/Cabin Procedures process:
  • Meets all applicable requirements of Title 14 of the Code of the Federal Regulations (14 CFR) and FAA policies,
  • Incorporates the safety attributes, and
  • Identifies any shortfalls in the operator's Crewmember Duties/Cabin Procedures process.

Specific Instructions:

  • This element is applicable to all passenger carrying operations conducted with or without flight attendants.
  • This element is also applicable to the carriage of persons who are not subject to passenger carrying requirements specified under 14 CFR part 121.583.

SUPPLEMENTAL INFORMATION

RegulatoryRequirements:

A.003, Airplane Authorization
119.43, Certificate holder's duty to maintain operations specifications.
121.135, Manual contents
121.137, Distribution and availability.
121.306, Portable electronic devices
121.309, Emergency equipment.
121.313, Miscellaneous equipment.
121.333, Supplemental oxygen for emergency descent and for first aid; turbine engine powered airplanes with pressurized cabins.
121.337, Protective breathing equipment.
121.391, Flight attendants.
121.393, Crewmember requirements at stops where passengers remain on board.
121.394, Flight attendant requirements during passenger boarding and deplaning
121.397, Emergency and emergency evacuation duties.
121.542, Flight crewmember duties.
121.549, Flying equipment.
121.570, Airplane evacuation capability.
121.571, Briefing passengers before takeoff.
121.573, Briefing passengers: Extended overwater operations.
121.576, Retention of items of mass in passenger and crew compartments.
121.577, Stowage of food, beverage, and passenger service equipment during airplane movement on the surface, takeoff, and landing.
121.580, Prohibition on interference with crewmembers.
121.582, Miscellaneous equipment
121.583, Carriage of persons without compliance with the passenger-carrying requirements of this part.
121.701, Maintenance log: Aircraft.
121.1500, SFAR No. 111--Lavatory Oxygen Systems

Related CFRs & FAA Policy/Guidance:

Related CFRs:
Intentionally left blank
FAA Policy/Guidance:
FAA Order 8900.1, Volume 3, Chapter 23, Section 4
FAA Order 8900.1, Volume 3, Chapter 23, Section 5
FAA Order 8900.1, Volume 3, Chapter 23, Section 6
FAA Order 8900.1, Volume 3, Chapter 33, Section 3
FAA Order 8900.1, Volume 3, Chapter 33, Section 4
FAA Order 8900.1, Volume 3, Chapter 33, Section 6
AC 120-48, Communication and Coordination Between Flight Crewmembers and Flight Attendants
AC 120-88,Preventing Injuries Caused by Turbulence
AC 121-24, Passenger Safety Information Briefing and Briefing Cards
AC 121-33, Emergency Medical Equipment
InFO 12013 Airworthiness Directive (AD) 2012-11-09 on Lavatory Oxygen Installation
SAI SECTION 1 - PROCEDURES ATTRIBUTE
Objective:
The questions in this section of the SAI will help verify that theoperator's documented procedures identify who, what, when, where, and how those procedures are accomplished. These procedures must allow all personnel to perform their duties and responsibilities with a high degree of safety.
14 CFR part 121.135(a)(1)

Tasks

The inspectorshall accomplish the following tasks:
1 / Review the information listed in the Supplemental Information Section of this SAI.
2 / Review the duties and responsibilities for management and other personnel who accomplish the processes associated with this element.
3 / Review the documentation of the processes associated with this element.
4 / Review documented interfaces to identify interactions between related processes, interactions within this element process, and between one person, workgroup, or organization to another that the operator uses to accomplish this process.

Questions

1.1 / Do procedures identify how many flight attendants are required on each passenger-carrying airplane type? / Yes
No, Explain
Not Applicable
Note(s):
The number of required flight attendants is determined by the aircraft payload and seating capacity applying one of the following:
  • For airplanes having a maximum payload capacity of more than 7,500 pounds and having a seating capacity of more than 9 but less than 51 passengers, one flight attendant;
  • For airplanes having a maximum payload capacity of 7,500 pounds or less and having a seating capacity of more than 19 but less than 51 passengers, one flight attendant;
  • For airplanes with a seating capacity of more than 50 but less than 101 passengers, two flight attendants;
  • For airplanes with above a seating capacity of 100 passengers, for each unit (or part of a unit) of 50 passenger seats, two flight attendants plus one additional flight attendant.

Updated: Rev # 10 on 09/30/2013
SRRs: A.003; 121.391(a); 121.391(b); 121.391(c)
Kind Of Question: Flag, Supplemental, Domestic
1.2 / If applicable, do procedures specify that if the number of flight attendants used during the emergency evacuation demonstration were in excess of those required by 121.391(a), that compliance with Operations Specification A.003 is required of during flight operation? / Yes
No, Explain
Not Applicable
Note(s):
The minimum number of flight attendants required by aircraft may be determined by the number who performed the emergency evacuation demonstration as reported on FAA Form 8430-1.
Updated: Rev # 3 on 12/03/2009
SRRs: A.003; 121.391(a); 121.391(b); 121.391(c)
Kind Of Question: Flag, Supplemental, Domestic
1.3 / Do procedures require flight attendants during takeoff and landing:
  • Be located as near as practicable to required floor level exits and uniformly distributed throughout the airplane; and
  • Remain at their duty stations with safety belts and shoulder harnesses fastened during taxi, except to perform duties related to the safety of the airplane and its occupants?
/ Yes
No, Explain
Not Applicable
Note(s):
The location of the flight attendant should provide for the most effective egress of passengers in event of an emergency evacuation during takeoff and landing including, when the aircraft is parked at the gate, and during movement on the surface.
Updated: Rev # 3 on 12/03/2009
SRRs: 121.391(d)
Kind Of Question: Flag, Supplemental, Domestic
1.4 / Do procedures meet requirements identified in 14 CFR part 121.393(b) during operations requiring flight attendants when there are stops where passengers remain on board? / Yes
No, Explain
Not Applicable
Note(s):
The following must be met:
  • The airplane engines are shut down when less than minimum flight attendants remain on board;
  • At least one floor level exit remains open;
  • The number of flight attendants on board is at least half the number required, rounded down to the next lower number in the case of fractions, but never fewer than one;
  • The operator may substitute other persons qualified in the emergency evacuation procedures, if these persons are identified to the passengers;
  • If only one, the qualified person shall be located in accordance with the operator's FAA-approved operating procedures; and
  • If more than one, the qualified person/s on board shall be spaced throughout the cabin to provide the most effective assistance for evacuation in case of an emergency.

Updated: Rev # 5 on 03/01/2011
SRRs: 121.393(b)
Kind Of Question: Flag, Supplemental, Domestic
1.5 / For aircraft that require flight attendant(s) according to 14 CFR part 121.391, do procedures meet the Boarding requirements identified in 14 CFR part 121.394(a) and (c) for operations requiring more than one flight attendant and 121.394(c) for single-flight attendant operations? / Yes
No, Explain
Not Applicable
Note(s):
The number of required flight attendants may be reduced by one when the following is met:
  • The flight attendant that leaves the aircraft remains within the immediate vicinity of the passenger boarding door;
  • That departing flight attendant only performs safety duties related to that flight;
  • The airplane engines are shut down;
  • At least one floor level exit remains open;
  • If only one flight attendant is present they shall be located in accordance with the operator's FAA-approved operating procedures; and
  • If more than one flight attendant is present they shall be spaced throughout the cabin to provide the most effective assistance for evacuation in case of an emergency.
A pilot or flight engineer may be substituted for one flight attendant when the following is met:
  • The pilot or flight engineer is employed by the operator and trained and qualified on that airplane type; and
  • Manual procedures specify:
  • The airplanes engines are shut down;
  • At least one floor level exit remains open;
  • The necessary functions to be performed by that crewmember including those used in emergency evacuation that are realistic, practical, and meet reasonable situations;
  • How other flight attendant regulatory duties will be performed;
  • The pilot or flight engineer is not a required crewmember on that specific flight; and
  • The pilot or flight engineer:
  • Is trained in all flight attendant passenger handling duties;
  • Meets the training requirements for flight attendant duties in evacuation management and commands;
  • Meets the flight attendant frequency requirements for exit operation in normal and emergency mode on that aircraft;
  • Is in possession of all items required for duty;
  • Is located in the cabin and identified to the passengers; and
  • Does not interfere with the safe operation of the flight.

Updated: Rev # 9 on 03/01/2013
SRRs: 121.394(a); 121.394(c)
Kind Of Question: Flag, Supplemental, Domestic
1.6 / For aircraft that require flight attendant(s) according to 14 CFR part 121.391, do procedures meet the Deplaning requirements identified in 14 CFR part 121.394(b) and (c) for operations requiring more than one flight attendant and 121.394(c) for single-flight attendant operations? / Yes
No, Explain
Not Applicable
Note(s):
The number of required flight attendants may be reduced providing:
  • The airplane engines are shut down;
  • At least one floor level exit remains open;
  • The number of flight attendants on board is at least half the number required, rounded down to the next lower number in the case of fractions, but never fewer than one;
  • If only one flight attendant is present they shall be located in accordance with the operator's FAA-approved operating procedures; and
  • If more than one flight attendant is present they shall be spaced throughout the cabin to provide the most effective assistance for evacuation in case of an emergency.

Updated: Rev # 9 on 03/01/2013
SRRs: 121.394(b); 121.394(c)
Kind Of Question: Flag, Supplemental, Domestic
1.7 / Do crewmember procedures meet the requirements identified in 14 CFR part 121.393(a) for operations that do not require flight attendants at stops where passengers remain on board? / Yes
No, Explain
Not Applicable
Note(s):
The following must be met:
  • The engines are shut down;
  • At least one floor level exit remains open;
  • A person remains who is qualified under 14 CFR part 121.417 in the emergency evacuation proceduresand is identified to the passengers;
  • Remaining person/crewmember remains on board or nearby the airplane in a position to adequately monitor passenger safety.

Updated: Rev # 4 on 09/01/2010
SRRs: 121.393(a)
Kind Of Question: Flag, Supplemental, Domestic
1.8 / Do procedures require each crewmember to have a flashlight in good working order and readily available for use on each flight? / Yes
No, Explain
Updated: Rev # 3 on 12/03/2009
SRRs: 121.549(b)
Kind Of Question: Flag, Supplemental, Domestic
1.9 / Do procedures prohibit passenger-carrying airplanes from being moved on the surface, taking off, or landing unless each automatically deployable emergency evacuation assisting means is ready for evacuation? / Yes
No, Explain
Not Applicable
Note(s):
Note: The emergency evacuation assisting means must be installed under 14 CFR part 121.310(a).
Updated: Rev # 3 on 12/03/2009
SRRs: 121.570(a)
Kind Of Question: Flag, Supplemental, Domestic
1.10 / Prior to airplane surface movement, do procedures require that at least one floor-level exit be available for normal or emergency egress whenever passengers are onboard? / Yes
No, Explain
Not Applicable
Updated: Rev # 3 on 12/03/2009
SRRs: 121.570(b)
Kind Of Question: Flag, Supplemental, Domestic
1.11 / Do procedures prohibit the use of any portable electronic device on any U.S.-registered civil aircraft except as provided by 14 CFR part 121.306(b)? / Yes
No, Explain
Updated: Rev # 3 on 12/03/2009
SRRs: 121.306(a)
Kind Of Question: Flag, Supplemental, Domestic
1.12 / Do procedures require a crewmember to instruct, demonstrate, and point out the location of the oxygen-dispensing equipment to passengers before a flight is conducted above flight level 250? / Yes
No, Explain
Not Applicable
Note(s):
The operator may inform passengers that the lavatories are not equipped with supplemental oxygen, as applicable.
Updated: Rev # 3 on 12/03/2009
SRRs: 121.333(f); 121.1500
Kind Of Question: Flag, Supplemental, Domestic
Related Design JTIs:
1. / The operator's process contains instructions and information necessary for personnel concerned before flight is conducted above flight level 250, to have a crewmember: 1) Instruct the passengers, on the necessity of using oxygen, in the event of cabin depressurization; 2) Point out to the passengers the location of the oxygen-dispensing equipment; and 3) Demonstrate to the passengers the use of the oxygen-dispensing equipment.
Sources: 121.135(a)(1); 121.333(f)
1.13 / Do procedures require the following items from becoming a hazard due to shifting:
  • Galley equipment and serving cart, if applicable; and
  • Crew baggage?
/ Yes
No, Explain
Updated: Rev # 3 on 12/03/2009
SRRs: 121.576
Kind Of Question: Flag, Supplemental, Domestic
1.14 / As applicable, do procedures prohibit an airplane from moving on the surface, taking off, or landing unless:
  • No food, beverage, or tableware furnished by the operator is located at any passenger seat;
  • Each food and beverage tray and seat back tray table is secured in its stowed position;
  • Each passenger serving cart is secured in its stowed position; and
  • Each movie screen that extends into an aisle is stowed?
/ Yes
No, Explain
Not Applicable
Updated: Rev # 3 on 12/03/2009
SRRs: 121.577(a); 121.577(b); 121.577(c); 121.577(d)
Kind Of Question: Flag, Supplemental, Domestic
1.15 / Do the procedures require the designated crewmember to check the cabin protective breathing equipment (PBE) before takeoff for the first flight of the day? / Yes
No, Explain
Not Applicable
Note(s):
The PBE must be:
  • Properly stowed;
  • Serviceable; and
  • Properly charged, if not chemically generated.

Updated: Rev # 4 on 09/01/2010
SRRs: 121.337(c)(2)
Kind Of Question: Flag, Supplemental, Domestic
1.16 / Do procedures require a check of emergency and flotation equipment as required by 14CFR part 121.309(b)(1) & (b)(2)? / Yes
No, Explain
Note(s):
The equipment must:
  • Be immediately ready;
  • Meet condition of continued serviceability:
  • Be accessible to the crew and passengers; and
  • If stowed in a compartment or container, be identified as toequipment content.
Items of emergency and flotation equipment are listed in 14 CFR parts 121.309, 121.310, 121.339 and 121.340.
Updated: Rev # 4 on 09/01/2010
SRRs: 121.309(b)(1); 121.309(b)(2); 121.309(b)(3); 121.309(b)(4)
Kind Of Question: Flag, Supplemental, Domestic
Related Design JTIs:
1. / The operator's process includes instructions and information to personnel concerned that each item of 1) emergency equipment, and 2) flotation equipment, must be inspected regularly in accordance with inspection periods established in the operations specifications to ensure its condition for continued serviceability and immediate readiness to perform its intended emergency purposes.
Sources: 121.135(a)(1); 121.309(b)(1)
1.17 / Do procedures require that each person who takes action in the case of a reported or observed failureor malfunction that is critical to the safety of flight, record that action in the airplane's maintenance log? / Yes
No, Explain
Updated: Rev # 4 on 09/01/2010
SRRs: 121.701(a)
Kind Of Question: Flag, Supplemental, Domestic
1.18 / Does the manual containprocedures for supervising and protecting passengers during refueling? / Yes
No, Explain
Not Applicable
Updated: Rev # 3 on 12/03/2009
SRRs: 121.135(b)(19)
Kind Of Question: Flag, Supplemental, Domestic
1.19 / On aircraft that require flight attendants, do procedures provide for a flight attendant to enter the locked pilot compartment if a flight crewmember becomes incapacitated? / Yes
No, Explain
Not Applicable
Updated: Rev # 3 on 12/03/2009
SRRs: 121.313(j)(1)(ii)
Kind Of Question: Flag, Supplemental, Domestic
1.20 / Does the manual contain procedures which require a crewmember to familiarize passengers with the use of emergency equipment and procedures for the use of that equipment during flight? / Yes
No, Explain
Updated: Rev # 3 on 12/03/2009
SRRs: 121.135(b)(11); 121.135(b)(12)
Kind Of Question: Flag, Supplemental, Domestic
1.21 / Do procedures prohibit nonessential communications between the cabin and cockpit crews during critical phases of flight? / Yes
No, Explain
Not Applicable
Note(s):
Critical phases of flight includes all ground operations involving taxi, takeoff and landing and flight operations conducted below 10,000 feet, except cruise flight.
Updated: Rev # 3 on 12/03/2009
SRRs: 121.542(b); 121.542(c)
Kind Of Question: Flag, Supplemental, Domestic
1.22 / Do procedures specify that no person may assault, threaten, intimidate, or interfere with a crewmember in the performance of the crewmember's duties onboard an aircraft being operated under 14 CFR Part 121? / Yes
No, Explain
Updated: Rev # 3 on 12/03/2009
SRRs: 121.580
Kind Of Question: Flag, Supplemental, Domestic
1.23 / Does the manual contain procedures that require passengers to be orally briefed by the appropriate crewmember before each takeoff on the smoking requirements identified in 14 CFR part 121.571(a)(1)(i)? / Yes
No, Explain
Not Applicable
Note(s):
The briefing shall include:
  • When, where, and under what conditions smoking is prohibited;
  • A statement that passengers shall comply with lighted passenger information signs, posted placards, designated no smoking areas, and crewmember instructions; and
  • A statement that Federal law prohibits tampering with, disabling or destroying any smoke detector in an airplane lavatory, smoking in lavatories, and when applicable, smoking in passenger compartments.

Updated: Rev # 4 on 09/01/2010
SRRs: 121.571(a)(1)(i); 121.571(c)
Kind Of Question: Flag, Supplemental, Domestic
1.24 / Does the manual contain procedures that require all passengers to be orally briefed by the appropriate crewmember before each takeoff on the location of emergency exits? / Yes
No, Explain
Not Applicable
Updated: Rev # 3 on 12/03/2009
SRRs: 121.571(a)(1)(i); 121.571(c)
Kind Of Question: Flag, Supplemental, Domestic
1.25 / Does the manual contain procedures to ensure that all passengers are orally briefed by the appropriate crewmember before each takeoff on the use of safety belts and other instructions as required by 14 CFR part 121.571(a)(1)(iii)? / Yes
No, Explain
Not Applicable
Note(s):
The briefing shall include:
  • Instructions on how to fasten and unfasten;
  • When, where and under what conditions the safety belt must be fastened; and
  • A statement that the Federal Aviation Regulations require passenger compliance with lighted passenger information signs and crewmember instructions concerning the use of safety belts.

Updated: Rev # 4 on 09/01/2010
SRRs: 121.571(a)(1)(iii); 121.571(c)
Kind Of Question: Flag, Supplemental, Domestic