DAWN M. IRVIN
2867 SE Linda Street
Corvallis, OR 97333
(845) 522-0326
Email:
PROFESSIONAL SUMMARY
Experienced and diverse professional who successfully negotiates challenging and sensitive customer service situations in order to deliver the best experiences to her clients. Will manage multiple priorities and provide above expectations results.
Excellent project management skills. Extremely flexible, with the ability to multi-task and balance competing needs.
Outstanding interpersonal skills used to address the needs of internal and external customers.
EDUCATION
S.U.N.Y. EMPIRE STATE COLLEGE, Saratoga Springs, NY
Masters of Arts in Adult Learning, Spring 2016
S.U.N.Y. EMPIRE STATE COLLEGE, Brooklyn, NY
Bachelor of Science in BUSINESS, MANAGEMENT & ECONOMICS,
Concentration in BUSINESS STUDIES, 2012
ROCKLAND COMMUNITY COLLEGE, Suffern, NY
Associate of Applied Science in TRAVEL & TOURISM
Awards: Alpha Beta Gamma and Phi Sigma Omicron
AREAS OF EXPERTISE
Office Administration/Personal Assistant
• Worked in an administrative role, including the update and maintenance of customer database, as well as spreadsheet analysis.
• Successfully managed finances, household activities, and family dynamics to ensure optimal personal life for clients.
• Delivered excellent customer service while meeting client needs in travel arrangements, excursions, and accommodations to support an outstanding travel experience.
• Quickly and calmly handled emergency situations in order to minimize client stress and exceed client expectations.
• Confidentially handled necessary computer tasks with special emphasis in Microsoft Office Products and Internet.
Event Planning
• Delivered all hospitality guarantees while executing large to small events that exceed client expectations.
• Expertly managed multiple priorities and multiple events without any compromise in quality or service.
• Specialized in both domestic and international event organization including, facility and site location, layout, menu and beverage selection, invitations and registration.
• Served as primary liaison to event attendees.
Companion Care/Healthcare
• Anticipated client needs in order to provide best quality of life while balancing their safety and personal health situation.
• Organized activities, programs, trips and social events in order to maximize social and educational experiences of assisted living clients.
• Surveyed client needs and adapted existing programs or developed new ones to meet changing needs.
• Calmly and professionally communicated with resident families in order to resolve questions and concerns.
• Managed operations in accordance with all federal, state and local laws and regulations.
• Meticulous attention to client care plan, with immediate communication to head nurse and family when necessary to address changes in condition.
WORK HISTORY
6/14 – 1/16 CSI International, Bluffton, SC House Manager
2/13 - 5/14 Spinnaker Resorts, Hilton Head Island, SC Activity Coordinator
7/10 - 2/12 Charles Yelin, Rye, NY House Manager/Caretaker
9/09 - 6/10 Great Escapes Tours & Travel, Brooklyn, NY Tour Coordinator
7/07 - 9/09 The Promenade at Blue Hill, Pearl River, NY Recreation Director
2004- 2007 Internal Medicine, Memphis, TN Administrative Assistant
1998 - 2002 Private Rooms at Playhouse Square, Cleveland, OH Catering Sales Manager
1995 - 1998 ShortLine Tours/GrayLine of New York, Mahwah, NJ Tour Coordinator