ANN J. KAPLAN

279 Chester Blvd., Apt. 15

Scotia NY 12345

315-882-0744

SUMMARY

Service Advisor / Administrative Support professional with over 17 years of experience in customer service and parts management in automotive, trucking and recreational vehicles.Friendly, honest and reliable professional known for ability to multi-task, resolve customer issues and prioritize workload.

KEY QUALIFICATIONS

  • Proven skills in supervising, coordinating and managing people, data and resources
  • Proficient in Microsoft Excel, Word, and Outlook, as well as various auto shop /dealermanagement& maintenance software (ALLDATA and Mitchell)
  • Clean driver’s license /current CDL Class A (since 1994) and vehicle dispatching experience
  • Extensive mechanical and inventory tracking knowledge

EXPERIENCE

Independent Care Manager, Elderly Family Members, MA & NY2011 – 2013

Provided medical and financial oversight for elderly parentsduring their long-term illnesses.

Automotive Service Advisor,Jones Freightliner, Gatesville, MA2007 – 2011

Assisted the Service Manager as well as the Shop Foremen with all aspects of providing service and maintenance of commercial trucks, large non-commercial trucks, and RVs for this dealership.

  • Completed estimates, communicated with warranty reps, and keptcustomers informed.
  • Moved and weighed vehicles, dispatched tow trucks, and submitted parts requests.
  • Assigned jobs to technicians, entered technician job time,andmanaged shop during manager’s absence including opening and closing the business.

Parts Inventory &Administrative Assistant, Wayman Business Services, Pittsfield, MA 2007

Six-monthtemporaryposition working inParts Warehouse and in Payroll / Timekeeping.

  • Inventoried parts and packaged parts orders for customers and welders on job sites.
  • Promoted to Administrative Assistant, then entered employee time and job-cost code data, assembled project packets for management, and assisted with new hires and terminations.
  • Enteredand submitted data to headquarters regarding incoming and outgoing construction plans to clients. Worked directly with Project Engineer and Draftsmen / Detailers.

Automotive Service Advisor, David Fletcher Automotive, North Adams, MA2004 – 2007

Worked with business owners in all areas of running auto service station until it closed unexpectedly.

  • Understood customer descriptions of vehicle malfunctions and general maintenance, relayed information to the technician and explained the technician’s diagnosis to the customer.
  • Estimated invoices as well as managed shop in owner’s absence.

Additional Experience

Commercial OTR Truck Driver (part-time),Loggerfeld Trucking, Warren, MA1999 – 2004

Independent Truck Driver(bought and used own truck), Alabaster Trucking, MA & NY1997 – 1999

EDUCATION

  • High School Diploma, Fitzgerald High School, North Adams, MA
  • Numerous continuing education classes on automotive repair, commercial vehicle operation /regulations, warranties, and customer service.