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Title / Demonstrate knowledge of airline terminology and products used in the travel industry
Level / 3 / Credits / 4
Purpose / People credited with this unit standard are able to: demonstrate knowledge of airline terminology used in the travel industry; describe IATA; and describe international airlines operating to and from New Zealand.
Classification / Tourism > Travel
Available grade / Achieved
Explanatory notes
1Definitions
International airlines operating to and from New Zealand refers to airlines with direct services to and from New Zealand.
Products refers to products or services.
Outcomes and evidence requirements
Outcome 1
Demonstrate knowledge of airline terminology used in the travel industry.
Evidence requirements
1.1Terms and phrases are explained in accordance with travel industry usage.
Rangemay include but is not limited to – global alliance, code share, low cost carrier, full service carrier, frequent flyer programme, seasonality, airline routing, airline schedule, hub city, air pass, airline stopover package, open jaw, transit, transfer, backtracking, unaccompanied minor, encoding, decoding, city code, airport code, airline code, service class, seat pitch, departure tax, security tax, airside, landside;
evidence is required for 12.
1.2Acronyms and abbreviations are explained in accordance with travel industry usage.
Rangemay include but is not limited to – PAX, FOC, ETA, ETD, OW, RTW, OSI, SSR, TCP, IATA, ICAO, LCC, FSC, BSP, ROE;
evidence is required for 10.
1.3Each letter of the alphabet is translated into its phonetic equivalent in accordance with travel industry usage.
1.4Airlines are encoded and decoded in accordance with IATA codes.
Rangeevidence is required for 10 airlines to be encoded and 10 different airlines to be decoded.
Outcome 2
Describe IATA.
Evidence requirements
2.1The function of IATA is described in terms of airline industry representation and support.
Outcome 3
Describe international airlines operating to and from New Zealand.
Rangeevidence is required for three airlines.
Evidence requirements
3.1Airlines are described in terms of the products they offer.
Rangeproducts must include – routes, global alliance programme affiliations, code share partners, frequent flyer programme details, classes of service offered, baggage allowances, low cost or full service, commission structure.
Planned review date / 31 December 2021Status information and last date for assessment for superseded versions
Process / Version / Date / Last Date for AssessmentRegistration / 1 / 17 October 2008 / 31 December 2018
Review / 2 / 16 February 2017 / N/A
Consent and Moderation Requirements (CMR) reference / 0078
This CMR can be accessed at
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA, before they can report credits from assessment against unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and which are assessing against unit standards must engage with the moderation system that applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies to this standard are outlined in the Consent and Moderation Requirements (CMRs). The CMR also includes useful information about special requirements for organisations wishing to develop education and training programmes, such as minimum qualifications for tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact ServiceIQ you wish to suggest changes to the content of this unit standard.
ServiceIQSSB Code 9068 / New Zealand Qualifications Authority 2019