Page 1 of 2
Title / Demonstrate knowledge of the gas industry in relation to customer support and administration
Level / 2 / Credits / 3
Purpose / People credited with this unit standard are able to demonstrate knowledge of the gas industry in relation to customer support and administration.
Classification / Gas Industry > GasMarketing, Business and Administration
Available grade / Achieved
Explanatory notes
1The following legislation must be complied with: Health and Safety in Employment Act 1992.
2Definitions
Company procedures refer to the documented methods for performing work activities and include health and safety, environmental, and quality management requirements. They may refer to manuals, codes of practice, or policy statements.
Customer refers to but is not limited to – property owner, developer, channel partner, service provider.
3Knowledge of the New Zealand gas industry is available on the following websites:
Gas Association of New Zealand (GANZ),
Gas Appliance Suppliers Association of New Zealand
Outcomes and evidence requirements
Outcome 1
Demonstrate knowledge of the gas industry in relation to customer support and administration.
Evidence requirements
1.1The availability of gas in the local area is identified.
Rangereticulated, cylinder.
1.2The cost of gas to customers is identified and compared in the local area.
1.3The appliances that use gas are identified.
Rangeappliances – gas only, electrically ignited.
1.4The role and use of channel partners is described in accordance with the new connection process and company procedures.
1.5Invoices for gas supply to customers are described in terms of their components and in accordance with company procedures.
1.6Gas emergency response roles are described in terms of employee responsibilities and in accordance with company procedures.
Replacement information / This unit standard and unit standard 24719were replaced by unit standard 30387.This unit standard is expiring. Assessment against the unit standard must take place by the last date for assessments set out below.
Status information and last date for assessment for superseded versions
Process / Version / Date / Last Date for AssessmentRegistration / 1 / 22 May 2009 / 31 December 2020
Review / 2 / 17 August 2017 / 31 December 2020
Consent and Moderation Requirements (CMR) reference / 0014
This CMR can be accessed at
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA, before they can report credits from assessment against unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and which are assessing against unit standards must engage with the moderation system that applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies to this standard are outlined in the Consent and Moderation Requirements (CMR). The CMR also includes useful information about special requirements for organisations wishing to develop education and training programmes, such as minimum qualifications for tutors and assessors, and special resource requirements.
MITO New Zealand IncorporatedSSB Code 101542 / New Zealand Qualifications Authority 2018