2118 Eagle Crest Drive

John Smith

Papillion, Nebraska, 68133

402-658-8609

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WORK EXPERIENCE

American Dream Home Improvement Inc., Omaha, NE

Home Inspector/Outside Sales Rep. July 2017-Present (Temporary Position)

•Inspect Homes for damage from storms i.e. Wind, Hail and Water damage.

•Assess damage and determine qualification for insurance claim.

•Arrange adjuster meetings with insurance and client to ensure all proper coverage of damage.

•Advise client on best course of action

•Sell services as an American Dream Home Improvement Inc. sales rep.

•Sell roofing, siding and gutters.

•Estimates based on damages/repairs required.

•Worked independently in my own sales area, have been successful in creating new and "closing" accounts.

Heartland Automotive Inc. Omaha, NE

General Manager, Jan 2017-June 2017 (Resigned due to family tragedy)

•Manage staff, preparing work schedule and assigning specific duties.

•Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

•Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

•Perform sales floor work, such as greeting or assisintg customers, stocking shelves, or taking inventory.

•Oversee activites directly related to making products or providing servies.

•Direct and coordinate activites of businesses or departments concerened with the production, pricing, sales, or distribution of products/goods.

•Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.

•Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.

•Recommend locations for new facilities or oversee the remodeling or renovating of current facilities.

•Implement or oversee environmental managgement or sustainability programs addressing issues such as recycling, conversation, or waste management.

Village Pointe Toyota Elkorn, NE

Assistant Service Director, May 2016-December 2016

•Oversee the completion of work on vehicles in a timely and appropriate manner.

•Communicate and coordinate work within the shop to ensure timely completion of all work.

•Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancle accounts, or obtain details of complaints.

•Communicate value with guests regarding work performed on vehicles.

•Keep records of customer interations or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

•Check to ensure that appropriate changes were made to resolve customers' problems.

•Determine charges for services requested, collect deposits or payments, or arrange for billing.

•Rever unresolved customer grievances to designated departments for further investigation.

•Contact Customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

•Solicit sales of new or additional services or products.

•Order tests that could determine the cause of product malfunctions.

H&H Chevrolet, Omaha, NE

Lead Quick Service Technician, Oct 2015-May2016

•Perform routine and scheduled maintenance services such as oil changes, lubrications, and tune-ups.

•Repair, reline, replace, and adjust brakes

•Train new employees to exceed service standards

•Confer with customers to obtain descriptions of vehicle problems, and to discuss work to be performed and future repair requirements.

•Test and adjust repaired systems to meet manufacturers' performance specifications.

•Review work orders and discuss work with supervisors.

•Tear down, repair and rebuild faulty assemblies such as power systems, steering systems, and linkages.

•Disassemble units and inspect parts for wear, using micromenters, calipers, and guages.

•Maintain work flow within service center to ensure timely completion of all jobs.

•Communicate with shop foreman to ensure quality completion of all jobs.

EDUCATION

Southeast Community College, Milford, NE

Completed coursework towards Diesel Technology, Jul 2015

Metro Community College, Omaha, NE

Completed Coursework towards Automotive Technology, Dec 2014

Papillion La Vista Highschool, Papillion, NE

High School Diploma, May 2014

ADDITIONAL SKILLS

•6 Years Automotive Experience

•4 Years Management Experience

•Excel in a fast paced environment

•Work well under stress

•Proven ability to Develop and Grow a business

•Proven ability to Develop and Grow a team