2015-2016 PERFORMANCE REVIEW FORM – GENERAL SERVICES
Employee Name: / Review Period: / From to (MM/DD/YY)Employee Title:
Department:
GWID:
GOALS AND ACCOMPLISHMENTS
Comment on the extent to which goals agreed upon for this review period were achieved. Highlight significant accomplishments and include any special recognition received throughout the year. Identify areas that should be targeted for improvement. Employees may include self-assessment comments on the key performance factors in this section. See guidance online for assistance.
Self-Assessment:
Reviewer Comments on Goals and Accomplishments (Key Performance Factors reviewed below):
PROFESSIONAL DEVELOPMENT PLAN
Identify professional development opportunities pursued last year (e.g., on-the-job learning such as projects and special assignments, certifications obtained/maintained). Describe what is needed for professional development in the upcoming performance period. See guidance online for assistance.
Self-Assessment:
Reviewer Guidance:
KEY PERFORMANCE FACTORS / Use this section to indicate to what extent the key performance factors were demonstrated in accomplishing goals and job responsibilities.
Use this section to describe demonstrated competence as compared to the expectations for the position. Assessment should incorporate all relevant feedback collected. Include specific examples.
Rating Descriptions:
- Exceeds Expectations – Demonstrates and applies knowledge and skills to excel in a consistent and sustained manner. Applies knowledge by using facts and lessons learned.
- Meets Expectations – Demonstrates a sufficient level of knowledge and/or skills to perform effectively.
- Does Not Meet Expectations (Needs Improvement)– Demonstrates the need to improve to meet the requirements, or perform more consistently. Needs to develop by increasing knowledge or building skills.
Communication– Regularly shares information and ideas in an open, consistent, and effective manner. Fosters an environment that supports a continual, candid exchange among appropriate members of the University community. Escalates compliance, ethics, and civility related issues to appropriate levels. Encourages expression of new and creative ideas. Listens without interruption. Regularly communicates useful, well organized, and accurate information orally and in writing Provides regular, timely, and constructive feedback in a straightforward, sensitive manner.
Focus Area
Demonstration of Factor (Job Specific) / -Is courteous, pleasant, respectful and professional at all times when interacting with team members and supervisors/leadership
-Is responsible with information – promotes accurate communication and does not participate in workplace gossip
-When asked, provides reports/information to supervisors in a concise and accurate manner
-Proactively shares relevant work-related information with managers and/or supervisors
-Confirms understanding of communication
- Asks questions when unsure of communication that is received
Reviewer Rating
Exceeds Expectations / X
Meets Expectations / X
Does Not Meet Expectations(Needs Improvement) / X
/ Reviewer Comments:
Customer Service– Commits to pursuing excellence to achieve the highest standards. Understands our responsibility to exceed the expectations of others who depend on our actions. Solves problems at the first point of contact whenever possible; if unable to do so, escalates to an appropriate resource. Responds to all customer requests in a timely manner. Considers customer feedback and explores creative approaches to enhance service and increase efficiency.
Focus Area
Demonstration of Factor (Job Specific) / -Is courteous, pleasant, respectful and professional at all times when interacting with customers
-Exhibits cooperativeness and tact while being highly dedicated and enthusiastic toward achieving a task or resolving a customer problem
-Never refuses a customer request, but refers the matter to a supervisor when not able to accommodate (and notifies supervisor immediately)
Reviewer Rating
Exceeds Expectations / X
Meets Expectations / X
Does Not Meet Expectations (Needs Improvement) / X
/ Reviewer Comments:
Job Skills/Technical Skills– Demonstrates the knowledge and skills necessary to perform the job effectively. Complies with GW policies, external laws and regulations. Maintains the highest-level of ethics in all actions on behalf of the university. Understands the expectations of the job and remains current on new developments in areas of responsibility. Performs responsibilities in accordance with job procedures and expectations. Remains current on new developments in areas of responsibility. Acts as a resource upon whom others rely on for assistance.
Focus Area
Demonstration of Factor (Job Specific) / -Good knowledge of job and working with equipment, material and cleaning methods
-Willing to learn new aspects of the job and demonstrates new skills in daily work
-Acts as a resource that others go to for assistance
-Demonstrates knowledge of safety practices
-Wears appropriate personal protective equipment and clothing
- Has working knowledge of department policies and procedures
Reviewer Rating
Exceeds Expectations / X
Meets Expectations / X
Does Not Meet Expectations (Needs Improvement) / X
/ Reviewer Comments:
Productivity (Quantity/Quality of Output)– Gets the job done. Produces the quantity and quality of work required for the position. Demonstrates initiative. Sets priorities and organizes work efficiently and effectively. Completes work assignments in a timely manner. Delivers high quality work products. Uses sustainable practices whenever possible.
Focus Area
Demonstration of Factor (Job Specific) / -Schedules use of leave in an appropriate manner understanding that the business needs may supersede leave requests on occasion
-Reports to work on time
-Follows departmental procedures regarding attendance and punctuality
-Completes work assignments in a timely manner according to work schedule and/or routine with a high level of quality
-Work quality is in accordance with APPA standards
- Maintains work areas, tools and equipment within established standards, departmental policy and procedures (CIMS)
Reviewer Rating
Exceed Expectations / X
Meets Expectations / X
Does Not Meet Expectations (Needs Improvement) / X
/ Reviewer Comments:
Teamwork – Embraces the unique contributions of all members of the team and community. Demonstrates the GW Values in all interactions. Treats others with courtesy, respect, and dignity. Encourages collaboration to meet common goals and produce a sense of shared responsibility. Encourages the expression of different points of view, resolves disagreements in a collegial manner, and supports decisions once they are made. Contributes to the success of the team by working effectively, helping solve problems, and meeting deadlines. Develops the capacity of others through information sharing, mentoring, and/or coaching.
Focus Area
Demonstration of Factor (Job Specific) / -Works well with others and facilitates collaboration
-When assigned group tasks, ensures work is completed in a timely fashion
-When working together, treats peers with respect
-Delivers on assignments given by supervisor/leadership to achieve team objectives
- Respectfully collaborates with supervisors/leadership to ensure team objectives are met
Reviewer Rating
Exceeds Expectations / X
Meets Expectations / X
Does Not Meet Expectations (Needs Improvement) / X
/ Reviewer Comments:
Problem Solving – Success in identifying problems associated with work assignments and developing/implementing solutions.
Focus Area
Demonstration of Factor (Job Specific) / -Keeps management informed of problems or issues in a timely fashion
-Is proactive with information and reports observations and potential problems in a timely fashion
Reviewer Rating
Exceed Expectations / X
Meets Expectations / X
Does Not Meet Expectations (Needs Improvement) / X
/ Reviewer Comments
Initiative/Innovation/Adaptability – Willingness to assume additional responsibility; to develop and or pursue alternate concepts to achieve work product; and to acclimate to new conditions.
Focus Area
Demonstration of Factor (Job Specific) / -Shows initiative in performance of duties and responsibilities
-Displays an interest in duties and responsibilities and demonstrates commitment to “getting the job done”
-Willing to fill in or take on additional duties during key periods, in order to achieve the team goals
Reviewer Rating
Exceeds Expectations / X
Meets Expectations / X
Does Not Meet Expectations (Needs Improvement) / X
/ Reviewer Comments:
REVIEWER SUMMARY ASSESSMENT
Assess the individual’s overall performance based on BOTH goal achievement and demonstrated competence for all performance factors. Please select one of the following:
Role Model Performance /
Exceptional Performance /
Valued Performance /
Fair Performance /
Unacceptable Performance
Consistently far exceeds expectations; outstanding performance achieving all goals. An individual whom others look to as a standard of performance excellence. / Meets and often exceeds expectations; performance that generally exceeds goals and job requirements and who consistently delivers. An individual who often outperforms others in the same job. / Consistently meets expectations; performance that satisfies all job requirements and meets all goals. An individual who is consistently reliable to get the job done. / Sometimes meets expectations; performance that is to the standard required in most aspects of the job with opportunity for development. An individual with the potential to be a valued performer. / Does not meet expectations; performance where significant improvement is required to satisfy job requirements. An individual who is not performing at acceptable levels.
Reviewer Comments:
SIGNATURES
(1) Supervisor
Supervisor Name: / Supervisor Title:
Supervisor Signature: / Date:
(2) Next Level Approver
Next Level Approver Name: / Next Level Approver Title:
Next Level Approver Signature: / Date:
(3) Employee
Employee Signature:
By signing above, you acknowledge that you received this review and it was discussed with you. Signature does not indicate agreement or disagreement with the content of this review. Employees may attach comments.
This review was discussed with me on the following date:
Ethical Principle Statement and GW Values
I have read and understand the George Washington University Statement of Ethical Principles and the GW Values. / INITIAL BELOW
Submit completed performance reviews to your Human Resources Client Partner. If you have any questions, please contact Meghan Green, HR Client Partner at 202-994-2501.
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