2014 Annual Program Review For

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Kaua`i Community College

2014 Annual Program Review for

‘Oihana ‘Imi Loa Center (Career Center)

October 30, 2015

Program Description

The‘Oihana ‘Imi Loa Center’s mission: “The ‘Oihana ‘Imi Loa Center, supports Kauai Community College’s Mission, by providing students with career exploration, workshops, and experiences that assist students in their preparation to make informed academic and/or career choices.” Five of the Center’s mission corroborates with three of Kauai Community College commitments to its mission:

• The college is committed to “supporting students of all ages, cultures, and backgrounds to achieve their educational goals.” *
• The Center provides students with career information to assist them in appropriate career choices.
• The Center aid students in effectively participating in the job search process including developing pre-employment documents (e.g. cover letter and resume); practicing for an interview; and composing thank you notes after interviews.
• The college is committed to “create curricula and programs responsive to the community’s changing needs for career and work force development.”
• The Center develops partnerships with businesses to learn about employment opportunities, hiring procedures, and employment trends.
• The Center networks with faculty and staff to organize relevant workshops to assist students in their career development.
• The college is committed to “fostering partnerships with schools, the University of Hawaii system, and local, state, national, and global communities.”
• The Center networks with the DOE, the University of Hawaii CC system & campuses, and local & state work force groups.

Since opening its’ doors on February 1, 2014 the Career Counselor continues to collaborate with Academic Advisors, Kipaipai Coordinator (FYE), Waialeale Project, faculty, staff, employers, community partners, and students. The Counselor has worked at promoting and networking the Center through community committees such as Kauai Planning & Action Alliance - Keiki to Career Kauai, Kauai Community Federal Credit Union Internship Committee, the Office of Continuing Education and Training Job Fairs, Department of Labor C3T, and Workwise Kauai.

Facilitation of the daily requirements of the Center, such as electronic approval of employers & students to access the online job search and approval of online job posting & internships, working one-on-one with students on career goals, facilitating campus workshops, and administering career assessments are part of the Career Counselor’s daily responsibilities with the positive change of having a ‘student worker’ who does job conversions from emailed job postings, answering walk-in questions, scheduling appointments, and provide needed coverage for the Center when the Counselor is out.

The Center has three Student Outcomes in its’ Annual Program Review.

• Student Outcome 1: Students will be able to describe & analyze workshop(s) topic(s) positively through survey(s).
• Student Outcome 2: The Center will offer and collaborate with other campus Programs to present on-campus workshops enabling students to build on to their current knowledge of the world of work.
• Student Outcome 3:Students will be able to access job postings/internships/and career assessments online.

Part I. Quantitative Indicators

The ‘Oihana ‘Imi Loa Center continues to support The Kipaipai Program (First Year Experience Program) and The Waialeale Programs with workshop facilitation, information forums, and promoting and networking the center through community committees such as Kauai Planning & Action Alliance - Keiki to Career Kauai, Kauai Community Federal Credit Union Internship Committee, and the Office of Continuing Education and Training Job Fairs.

The counselor continues its’ partnership with the Hospitality and Tourism (HOST), Business Technology Program (BUSN), and the Accounting Program.This year, the Center has added two Student Outcomes.

‘Oihana ‘Imi Loa Center Service Outcome2:Students will be able to describe & analyze workshop(s) topic(s) positively through survey(s).

To achieve this service outcome, the Center worked closely with HOST Coordinators’ Speaker Series where students learned about the industry by connecting them with Kauai’s Hotel Industry and the world of work. Surveys were administered at the end of each speaker’s presentation. The speakers were invited into the classroom and students were surveyed on three questions (below). The Center only charted question #3, as it pertains to students being able to describe & analyze workshop topics positively through surveys.

1. The guest speaker’s presentation was interesting and relevant to concepts that we are learning in class.
2. The concepts presented were communicated clearly and were easy to understand.
3. The guest speaker exhibited the Knowledge, Skills, and Attitudes that are important for career success in the hospitality industry.

Liz Hoffman is the Front Office Manager for Kauai Beach Marriott. On September 2, 2014, all 18 (100%) students strongly agreed with question 3.

Sheri Nakashima is the Human Resource Manager for Kaua’i Beach Resort. On September 9, 2014 all 19 (100%) students strongly agreed with question 3.

Shelbi Joy is the Concierge Manager for Expedia at the Hyatt Kauai Beach Resort. On September 25th of the 16 students 14 (87.5%) strongly agreed and 2 (12.5%) agreed with question 3.

Chuck Brady is the Director of Human Services at Kauai Marriott Resort. On September 30,2014, there were 15 students in attendance of which 14 (93.4%) strongly agreed and 1 (6.6%) agreed with question 3.

Jason Aguano is the Restaurant Manager for the Kauai Marriott Beach Resort. On October 9, 2014 of the 13students, 11 (84.6%) students strongly agreed and 2 (15.4%) agreed with question 3.

Rita Norman is the Senior Sales Manager for the Grand Hyatt Resort and Spa. On November 29, 2014 of the 12 students, 11 (91.7%) students strongly agreed and 1 (8.3%) agreed with question 3.

Danny Aki is the Human Resource Director at the Koa Kea Hotel. On January 29, 2015, of the 11 students in attendance, 7 (63.6%) strongly agreed and 4 (36.4%) agreed with question 3.

Tara Smith is the Property Operations Manager for the Sheraton Resort and Spa. On January 29, 2015, all of the 11 (100%) students in attendance strongly agreed with question 3.

Marc Bennor is the Director of Operations at the Westin Princeville Ocean Resort Villas. On February 10, 2015, of the 12 students, 10 (83.3%) students strongly agreed and 2 (16.7%) agreed with question 3.

Sam Liu is the General Manager for Up to Date Cleaners and on February 19, 2014 of the 6 students in attendance, 3 (50%) strongly agreed and 3 (50%) agreed with question 3.

Jason Aguano is the Restaurant Manager for the Kauai Marriott Beach Resort. On February 24, 2015, of the 11 students in attendance, 9 (81.8%) strongly agreed and 2 (18.2%) agreed with question 3.

George Costa is the Director for the Office of Economic Development with the County of Kauai. On February 24, 2015, all of the 7 (100%) students in attendance strongly agreed with question 3.

Donna King is the Executive Housekeeper for the Kiahuna Plantation Resort. On February 26, 2015, 8 (88.9%) of students (9)strongly agreed and 1 (11.1%) agreed with question 3.

Darlene Yamase is the Director of Talent at The Club at Kukui’ula. On April 14, 2015 all 9 (100%) students in attendance strongly agreed with question 3.

Bernice Bedolla is the Assistant Director of Housekeeping at The St. Regis. On April 24, 2015, of the 5 students 4 (80%) strongly agreed and 1 (20%) agreed with question 3.

Nani, Penny, Bobbie, and Lily are from the Wyndham Vacation Ownership Marketing Team. On April 21, 2015, of the 7 students in attendance, 5 (71.4%) strongly agreed and 2 (28.6%) agreed with question 3.

The above surveys captured 181student responses to question three in 16 presentations which asked if the guest speaker exhibited the Knowledge, Skills, and Attitudes that are important for career success in the hospitality industry while orienting them to the world of work. As you can see from the data below the average for the 16 presentations combined was 88.4% of students strongly agreeing that the speakersfulfilled this learning outcome. Also, 11.6% agreed and 0%disagreed.

In June 2014, the Career Counselor did cold calling to assist the Business Technology program in marketing its’ two new Certificates, the Medical Office Receptionist and the Virtual Office Assistant Programwhich started Fall 2014 semester. Although, the Career Counselor attempted 158 cold calls to medical related facilities and reached approximately 145 employers, only approximately 2 students entered the new program according to the Program Coordinator. Due to the Medical Office Receptionist & Virtual Office Assistant Programs both low enrolled, the Career Counselor changed course and worked with the ACC Program Coordinator to also embed tutors into the ACC courses as follows: Principles of Accounting 1 (ACC 124), Principles of Accounting II (ACC 125), Principles of Accounting III (ACC 126), Practical Accounting Applications (ACC 128), and Spreadsheets in Accounting (ACC 155). Some of these courses are pre-requisites for the following courses, so it’s essential that students get the foundation and having embedded tutors were helpful.

The Center hired and approved timesheets for tutors who were embedded in the HOST and ACCT Programfor the Fall & Spring semesters. Also, the Center worked with the ACCT Program for the Summer Coop course, checking that students qualified, facilitating the forms needed for 11 summer coops students, and provided a stipend to defray the summer tuition difference as industry had noted that summer coops would be beneficial to not just the student but to the industry as well.

In the last APRU the Career Counselor noted writing for a second Carl D. Perkins grant (left over money), the proposal strategy was called “Career inTurn-Ship,” requesting assistance with the compilation of an internship procedure manual along with the recruitment of Native Hawaiian students into internships. Unfortunately, this grant was not awarded due to unavailable funds system-wide.

Nonetheless, the Center moved forward with internships and networked with Kauai Community Federal Credit Union (KCFCU) the Summerof 2015 to start brainstorming on a process to work together. The Counselor reached out to the HOST, ACCT, & BUSN Program Coordinators, but being summer, only ACCT was able to participate. At the moment, KCFCU is in the process of building the Internship job description integrating ACCT’s Program SLO’s (below).

KCFCU requested a Letter of Support from the Career Centerfor her report to her CEO describing how KCFCU partnership with the College in an internship program would benefit Kauai CC, KCFCU, and the community. The Center constructed the Letter whichincluded the Chancellors’ remarks (below).

The ‘Oihana ‘Imi Loa Center support The First Year Experience Program with workshop facilitation and information forums. The Center’s last APRUnoted there was a 93.9% student satisfaction rate for workshops given for our First Year Experience Programs. This past year, the Center offered four such workshops as seen Chart 1 to Chart 4 on pages 9 and10, for the FYE Program, whom also administered a 5 question survey (Question 1:Based on the title & description of this workshop, the workshop covered the topic as I expected.Question 2: The presentation was clear and easy to understand. Question 3:The presenter used effective examples to demonstrate the material. Question 4: The presenter answered questions in a way that helped me better understand the material. Question 5: Comments)

Chart 1 shows an 87.5% satisfaction rate.

Chart 2 showsa 100% satisfaction rate.

Chart 3 shows a 77.95% satisfaction rate.

Chart 4 shows a 100% satisfaction rate.

This academic year (2014-2015), the Center’s combined satisfaction rate of 91.36% from all 28 studentsshowsa slight decline of -2.54% from the previous year.

In Spring 2015, the Center offered 9 workshops of which two were attended, sparsely. Although the workshops were sparsely attended, the feedback was100% positive as seen below.

In April 2015, the ‘Oihana ‘Imi Loa Center resurrected and co-hosted the campus’s Job Fair with our Office of Continuing Education and Training and WorkWise. Approximately 400 attendees visitedwith 44 employers, all converging on our One Stop Center as seen in the picture below.

The Center focused on securing the site;writing a Foundation Grant to provide refreshments for the the 44 employers. Also, securing an Employer ‘break-room;’ design, create, and order road-side banners to market the event to the community; secure the proper Sign Permit Application to post Banners on the campus roadside from the County of Kauai; create marketing flyers for business & community posting; design, facilitate, and compile attendees and employers surveys; assist setting up and breaking down the venue; and participation in the debriefing process.

Of the approximately 400 attendees the Center collected 187 or 46.75% of the Attendee Survey, a percentage the group felt was very adequate. As seen below in Chart 5, 40.1% of the largest percentage of attendees had a high school or GED, 11.8% had some high school, and 5.9% had less then a high school education (total of 57.8%), which research has shown in Chart 6 from the Bureau of Labor and Statistics supports our data as the group more likely to be unemployed in an economic downturn.

Chart 5 Chart 6

We felt confident that the job fair had addressed the needs of our community by not just addressing the largest number of attendees who historically show they are more likely to be unemployed, but by the amount of job offerings by employers certainly assisted these attendees to their job search effors as seen in Chart 7, which asked attendees about the amount of job openings they heard about at the job fair.

Chart 7

The data below were taken from the Attendees survey and they were asked to choose as many as applied to them. As seen, 50% were unemployed, again affirming we were addressing the community needs. We thought it was interesting that 41.7% were already employed and seeking new or additional work, a necessity for survival for some living on Kauai.

When asked what kinds of position were of interst to them, the attendees chose the following:

Chart 8

In the survey of employers, seven questions were to the employer ( Question 1:It was easy to register for the event. Question 2:The location and Parking were adequate. Question 3:The hours and length of the fair were adequate. Question 4:The facility and space provided was set up as expected. Question 5: Job seeker participation was what you expected. Question 6:Did you find any potential job prospects?Question 7:Change of filling positions?).

Chart 8has been broken down to address employers’ areas of concern. The first area of concern for Employers was Question 4, addressing the facility and space of the One Stop Center. Chart 9 notes that 25.5% or one-fourth of the employers felt that the space and facility was not as expected.

Chart 9Chart 10

In Chart 7 (above), attendees were very satisfied with the amount of job openings that were available. Yet, Chart 10 shows when employers wereinquired about finding perspective “employees” (question 6) 3.1% (one employer) strongly disagreed and 25% were neutral.

‘Oihana ‘Imi Loa Center Service Outcome3:Students will be able to access job postings, internships, and career assessments online.

In September 2014, the ‘Oihana ‘Imi Loa Center worked on setting up its’ center email address to be able to have students, faculty, staff and the community questions and correspondents in one central area, and this academic year, 39 emails ranging from job postings to student inquiries have been posted. The Career Counselor is trying to get away from using her personal UH-email, but employers, students, staff, faculty, etc., use what is ‘natural’ for them. As the Center grows, we foresee this email account () to be utilized more frequently.

In October 2014, the UHCC-Career Centers unanimously agreed to a meeting with Scott Murakami and his teamon November 21, 2014,to discuss the Trade Adjustment Grant (C3T) and the collaborative role the Career Centers could play. One of the central initiatives for the C3T grant for the coming year was focusing on job placement data of students who had gone through the C3T programs. CSO (Career Services Online)the UHCC-System Software was the tool they hoped to use in accomplishing this initiative.

For this initiative the UHCC Career Centers partnered with Jarrett Yip, Program Specialist at Honolulu Community College to provide an overview of C3T Hawaii goals, thencollaborated on how to develop the plan to support Career Services Online (CSO – software) while also providing C3T Hawaii with the data needed to complete their report on job placement.This project was implemented on November 21, 2014 and completed September 18, 2015.

The CSO softwarefor Kauai Community College was implemented inApril 2014 and we were one of the last campuses to do so. Below is the summary of Kauai’s data for Employers and Students usage of Job Center Online (JCO), which runs on the CSO software. The Center started at zero student accounts and through classroom visits and outreach efforts have registered 131 students whom activated their JCO profile. and through successful outreach efforts gained 311 active contacts and 181 active employers for Kauai’s students.

Kaua'i Community College: Employers registered on Job Center Online from 2/1/14 to 7/30/15