2014-2015 ………………….Mesleki ve Teknik Anadolu Lisesi 10.Sınıf Mesleki Yabancı Dil(Yiyecek İçecek Hizmetleri Alanı)

1.Dönem 1. Yazılı Sınavı

Name:
Adress:
Age:
Nationality:
Date of birth:
Place of birth:
Telephone Number:
Education:
Occupation:
Marital Status:

A)Read the following dialogues and underline the correct answer. B)Complete the personal data below.(10x2=20) (10x2=20)

1) A) Good morning / Good night.I am Jane Smith.

B) Good night / Nice to meet you.My name is Tim Jacobs.

2) A) Is you name / your name Mr. Jackson?

B) No,I’m / is Mrs. Woo.

3) A) Good afternoon / Hi Mr. President.How do you do?

B) Good bye/ Good afternoon,Peter.

4) A) Are /Is you Mr. Heinemann?Good morning, I am Mike Harrison.

B) Hi /Pleased to meet you.

5) A) I’d like / I want to introduce you to Susan Ascott.

B) Good afternoon / What do you do?I’m Ashley O’Neil.

C) Read the sentences below and underline the correct verb.(5x2=10)

1-) Get / Take / Follow the signs for the fitness centre.

2-)As you enter the hotel,you’ll get/turn/see the lifts on your right

3-)Turn /take/follow left outside the hotel to get to the car park.

4-)You can take / follow /go the lift or stairs to the fourth floor.

5)Walk along the path until you see /come/go to the garden

D) Complete the sentences with the correct preposition ..(5x2=10)

Off / straight on / outside /towards / on

1)Turn right and walk …………..the bih hotel.

2)Take the second left. Go…………………… and then turn right.

3)Park the car ………………the bank.

4)You get on the train at Victoria and get ………………at Oxford.

5)Go across the road and the cinema is ……………your right.

E)Complete the following dialogue using the phrases below..(5x2=10)

Turn left / go along / go out of / on your left / it’s not far

GUEST:Good morning ,can you help me?I’m looking for a travel agent ,as I need you change my ticket.

STAFF:Certainly, …………………………….from here.……………………………..the hotel and ……………….and …………………..Atatürk Boulevard for about 100 metres. And there are two travel agent’s …………………………

F) Match the complaints 1-8 with the apologies a-h.(8x2=16)

1)...... Our room hasn’t been serviced yet today.

2)...... The people in the room next the door played loud music all night.

3)...... The internet connection isn’t very good.It keeps disconnecting.

4)...... The traffic noise kept us a awake all night.

5)...... We ‘ve been waiting 25 minutes for our drinks.

6)...... This fish is really undercooked.It’s stil frozen in the middle.

7)...... This glass is dirty.There’s a lipstick mark on it.

8)...... Our bathroom tap is constantly dripping.

a)I do apologize.I’ll get you fresh glass.

b)I’m sorry about that.I’ll ask maintenance to come and check your connection.

c)I’m sorry.Would you like me to try and change you to a room away from the road?

d)You’re right.I’m really sorry.I’ll turn it to the kitchen and tell chef.

e)I’m sorry.That’s very annoying.I’ll arrange for maintenance to fix it.

f)Oh,I’m sorry.I’ll ask housekeeping to do it now.

g)I’m very sorry.I’ll speak to them about it.Let reception know if it continues tonight.

h)I do apologize.I’ll bring them straightaway.

G) Complete the dialogue between an angry guest and the restaurant manager with sentences a-g(7x2=14)

a)Hmm ,That’s not good.

b)Then I can offer you coffe and liqueurs in the lounge?

c)I understand.I’m sorry,but we ‘ve been very busy this evening.

d)What seems to be the problem?

e)You’re quite right.Please accept my apologies.Have you had coffee?

f)If you’d like to take a seat in the lounge, I’ll get the waiter to come and take your order.

g)I see.And what is the problem exactly?

Manager:......

Guest: I want to complain about the standart of service in this restaurant.

Manager:......

Guest:We had to wait over twenty minutes before the waiter took our order.

Manager:......

Guest:We’ve had a long day and we just wanted to eat.

Manager:......

Guest:But twenty minutes is unacceptable.

Manager:......

Guest:No, we haven’t.We didn’t want to wait another twenty minutes!

Manager:......

Guest:Thank you.That’s more like the service we expect here.

Manager:......

Guest:Thank you.

GOOD LUCK! ......

English Teacher