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Title / Demonstrate knowledge of business responsibilities towards customers within the automotive industry
Level / 4 / Credits / 4
Purpose / This unit standard is for people in the automotive industry. People credited with this unit standard are able to demonstrate knowledge of consumerism in the automotive industry, and demonstrate knowledge of an automotive business's responsibilities to the customer.
Classification / Motor Industry > Automotive Administration
Available grade / Achieved
Explanatory notes
The following legislation and their amendments are required to be followed where applicable:
–Consumer Guarantees Act, 1993
–Fair Trading Act, 1986
–Health and Safety in Employment Act, 1992
–Privacy Act, 1993.
Outcomes and evidence requirements
Outcome 1
Demonstrate knowledge of consumerism in the automotive industry.
Evidence requirements
1.1Factors in the development of consumerism in the motor industry are identified.
Rangeeconomic development, motor industry development in New Zealand, availability and selection of automotive product, social demands and pressures, range of retail facilities, trading hours, customer demands and expectations, vehicle safety standards.
1.2Customer behaviour patterns are identified.
Rangeawareness of consumer rights, purchasing power, lifestyle changes, work and leisure hours, trading hours.
1.3The role of technology in the purchasing of goods and services is identified.
Rangecredit facilities, point of sale computerisation.
Outcome 2
Demonstrate knowledge of an automotive business's responsibilities to the customer.
Evidence requirements
2.1The main points of the legislation relating to the consumer are identified.
RangeConsumer Guarantees Act, Fair Trading Act, Privacy Act.
2.2Ethical considerations in the provision of automotive goods and services are identified.
Rangerepresentation of the company and company customer care policy, the spirit and letter of laws relating to the supply of goods and services, representation of brand name vehicles and products, compliance with industry standards and codes of practice, professional behaviour to customers, prompt and accurate performance in carrying out of commitments.
2.3Responsibilities relating to information to be given to customers are identified in accordance with legislation.
Rangeinformation relating to carrying out repairs and selling automotive components, information on parts labels, responsibilities when advertising, information on warranty conditions.
This unit standard is expiring. Assessment against the standard must take place by the last date for assessment set out below.
Status information and last date for assessment for superseded versions
Process / Version / Date / Last Date for AssessmentRegistration / 1 / 23 February 1999 / 31 December 2016
Revision / 2 / 16 April 2003 / 31 December 2016
Review / 3 / 25 June 2007 / 31 December 2016
Rollover / 4 / 19 November 2010 / 31 December 2016
Rollover / 5 / 18 February 2016 / 31 December 2020
Consent and Moderation Requirements (CMR) reference / 0014
This CMR can be accessed at
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA, or an inter-institutional body with delegated authority for quality assurance, before they can report credits from assessment against unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and which are assessing against unit standards must engage with the moderation system that applies to those standards.
Consent requirements and an outline of the moderation system that applies to this standard are outlined in the Conesnt and Moderation Requirements (CMR). The CMR also includes useful information about special requirements for organisations wishing to develop education and training programmes, such as minimum qualifications for tutors and assessors, and special resource requirements.
NZ Motor Industry Training Organisation (Incorporated)SSB Code 101542 / New Zealand Qualifications Authority 2018