Farida Darugar
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153 Willow Bend Road,
Bolingbrook, Illinois 60490
Cell: (630) 379-8045
Talented SAP CRM Functional Consultant
experienced in full life-cycle implementation
HR Manager/ Customer Relations Manager
Dear Sir/ Madam
I am delighted that has an opportunity which is in the customer relations department. I express my gratitude to the concerned authorities.I would like to forward my resume summarizing my basic background and skills for your reference.
Ihold an Associate’s Degree in business management from the College of Commerce and Economics and a SAP certification from Think Tree Technology Institute of New Jersey. Ipossess working knowledge of functional modules SD and CRM (Customer relations management). Ihave 3 years experience inSAP implementation and have gained technical knowledge of various SAP modules like FI and CO.
I have a rather exclusive skill set with the combination ofsales//distribution and Customer relations experience,with a significant amount of hands on experience to help any company achieve success with functional or technical SAP. I am a team player and have worked with different people throughout these years ensuring that defined quality management systems were followed.
I have completed training for SD/CRM in the SAP R/3 system as required to ensure work done conforms to documents produced.I continuously look to improve ways of working that confirm compliance and that improve the quality of deliverables so that the work can be justified.
I am looking forward to meeting you personally and learning about your company better.
Best Regards,
Farida Darugar
Cell: (630) 379-8045
Farida Darugar
153 Willow Bend Road,
Bolingbrook, Illinois 60490
Cell: (630) 379-8045
Talented SAP CRM Functional Consultant
experienced in full life-cycle implementation
______
Job Objective:
SUMMARY OF QUALIFICATIONS· More than 3 years of SAP CRM expertise with focus in sales, marketing, and service areas.
· Strong background designing and deploying integrated solutions with SAP CRM.
· Adept in all phases of project development, from concept through realization.
· Able to translate business objectives into clear functional and technical requirements.
· Excellent communication, interpersonal, and presentation skills
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Area of Expertise: SAP R/3 Ver 4.6c - Functional Consultant: CRM (Customer relations management 7.0.)
CRM Expertise:
· Sales/Service/Marketing
· CRM Enterprise
· Field Application
· E-Commerce
· Interaction Center
· Channel Management
· WebUI Implementation in Marketing
·
SAP FUNCTIONAL WORK EXPERIENCE
Business Experience:
· Establish relationships across U.S supplier contacts
· Implement master production plans
· Strategic marketing and sales team support
· Manage quotes, estimates, client submissions
· Liaison to account team on all production phases
· Accurate budget and timely production delivery
· Analytic thinking skills.
· Excellent communication skills and effective writing
· Experienced in multiple project management
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BUSINESS WORK EXPERIENCE
Thinktree technology: New Jersey, 2009-2010
Marketing Coordinator:
· Supplied systems analysis, interfacing, and integration with SAP CRM modules for marketing planning, segmentation, campaign management, TPM, lead management, and personalization.
· Identified and documented business processes in CRM for professional services clients.
· Translated business requirements into SAP best practice concepts for implementation in SAP CRM solution
Sony Entertainments DADC: Bolingbrook Illinois, 2008 - 2009
Project Coordinator:
• Conducted allocation of inventory based on demand while maintaining a balance of inventory.
Accountable for allocation through end of cycle of merchandise, including replenishment and current trends in the marketplace.
• Managed overall store inventory levels and seasonality.
• Conducted periodic reviews to assure buy quantities and stock levels meet current sales trends.
• Responsible for managing replenishment merchandise to ensure timely distribution and assortment.
Surveyed and analyzed business to the lowest level to identify and elevate opportunities in sales and Inventory.
• Responsible for allocated merchandise at SKU and Store level based on quantitative analysis.
• Worked very closely within warehouse and distribution environment.
ASG Printing, Elk Grove, Illinois, 2004 – 2008
Project Manager
• Directly support the Corporate Events Manager, Conference Manager, Social Events Manager as resource for project-managing events and contributing significantly to achieving sales revenue goals for the business unit.
• Provide recommendations to clients, sales teams, and business partners as advisor for innovative marketing strategies and sales initiatives.
• Recognized for consistently exceed clients’ quality expectations and generate repeat business.
• Lead Production Project Coordinator
• Selected to provide major account management after company split into two divisions, from offset printing to large format and grand format digital printing
• Negotiate project requirements and terms of agreement; oversee multiple projects from concept throughout all phases of production to final completion.
• Manage a full production team, delegate workload, facilitate meetings, and ensure production quality.
Customer Service Agent
• Coordinated offset printing and grand format signs printing production throughout of all project phases between Advance Graphics and ASG Signs and Graphics. Manage, develop and maintain printing quality.
• Manage annual production scheduling for Ace Hardware/National Accounts and True Value/National Accounts.
• Coordinate orders throughout schedule to ensure timely and accurate achievement of production dates.
• Liaison to sales and production as resource for changes and modifications throughout all project phases
• Process quotes and purchase orders between key accounts, suppliers and production staff.
• Oversee job tickets (100% accuracy), page layout/format, image size/paper type, roll size/contact information.
• Track costs for packaging, plate imprints, wraps or inserts, Chicago Tribune and other nationwide newspapers.
Raza Construction Inc, Illinois, Indiana, 2003 - 2004
New Development Coordinator and Estimator
• Planned, organized and scheduled multiple projects, coordinated development of all new residential projects/phases, hired licensed contractors, developed and coordinated personnel, responded to legal issues, and reviewed terms/conditions before signing any contracts.
• Established, coordinated and maintained the annual budget reports, accounting, and bank consignment.
• Built solid working relations with homeowners for new contracts, financial budgets, and bank releases.
• Executed plans for permits, bonds, insurance, licenses from building departments, village ordinance rules and regulations, and submitted all legal documents for new residential and commercial development under direct supervision of developer and contractor.
• Received award from Raza Construction, 2004, for exceptional negotiating skills and perseverance.