138 Surrey Lane San Rafael, CA 94903
QUALITY ASSURANCE ENGINEER
Highly experienced Quality Assurance Engineer with a record of developing and supporting successful QA projects and solutions. Extensive experience in developing and implementing performance benchmarks and process improvements that significantly impacted service delivery, customer satisfaction / retention, and bottom-line profitability.
Consistently recognized and tasked by management to improve Quality Assurance effectiveness and efficiency, able to effect accelerated performance and sustained strategic flexibility while creating a competitive corporate advantage. Skilled at identifying and resolving anomalous behavior, analyzing risk, defects, and performance issues.
- Highly focused on organizational missions while positively impacting bottom line and group performance. Success-oriented QA engineer with exceptional technical experience, possessing an extensive knowledge of the processes, procedures, and policies necessary to consistently produce a superior product and service.
- Technically savvy and a quick study in leading technology, able to quickly assess and utilize the appropriate response to meet the specific Quality Assurance needs of various products.
Document Control • Continual Product Improvement • Black Box User Interface Testing • Quality Control
Product Introduction • Software Release Management • Test Systems Development
Client Relationship Management • Process Improvement • Project Management
Back-End / Functional / Stress / System / End-to-End
Beta Breakers (contract)Novato, CA 2010 – October 2010
Quality Assurance Tester
For a leading provider of software / internet functionality, compatibility, and performance Quality Assurance testing services, performed methodology-driven black box testing on third-party Web-sites. Thoroughly tested complex Web-sites containing audio and video, as well as extensive link structure. Created detailed test cases for the developers.
McKercher QA ServicesSan Rafael, CA 2010 – ongoing
Founder / Managing Partner
Provided search engine optimization research services for a professional services consultancy in San Francisco, CA. Conducted Web-site review and comparison with the AMLAW-200 national and international law firms and collected critical Search Engine Optimization (SEO) metrics using Trifecta by SEOmoz. The research was used to compare and track the law firm’s SEO performance and design.
Conducted keyword research and analysis for a Web-site redesign and search engine optimization project for a Palo Alto, CA law firm. The project utilized the Google Adwords Keyword Tool to search for keyword popularity and competitiveness, then identified the best keywords for the application to land pages on the site.
MARY McKERCHER Page 2
Enterprise Events GroupSan Rafael, CA 2007 – 2009
Quality Assurance Lead
Established and maintained the QA Department for EEG, an event management company, which implements and manages events that attract up to 10,000 national and international conference attendees, via the EEG Web-site. Reviewed, analyzed, tested, and assessed EEG’s Web-site functionality, user-friendliness, and aesthetics.
Tested EEG's internal registration applications developed from Coldfusion code and utilized data services for both SQL Server and Oracle. Implemented extensive changes to SQL databases and ran numerous SQL queries and reports. Monitored and coordinated the launching and deployment of client Web-sites, ensuring the consistent scheduling of releases. Documented and reported Web-site defects, instituting corrective actions.
Performed Web-site testing on various browsers and operating systems to ensure the integrity of releases, functioning as a client liaison to ascertain client needs and specifications. Managed and controlled all documentation, including test results, tutorials, and reference materials.
- Interfaced with developers, ensuring that specific problem areas were addressed in a timely manner.
- Created forms, tested passwords, and created / managed Web content.
SL CorporationCorte Madera, CA 1989 – 2005
For a provider of Object-Oriented graphic software tools for business users, including control and delivery systems, served as a senior member of the Quality Assurance and Release Control team. Ported the company’s software on ten different platforms, encompassing English, Japanese, and Korean versions.
Tested each version and documented test cases and results in order to reproduce identified issues. Constructed animated objects / models as part of the testing process and produced new releases and patches for customers. Performed functional, integration, regression, end-to-end, acceptance, and performance testing.
Utilized Bug Host and Bugzilla to identify bugs and fixes. Designed custom, highly effective internal bug tracking scripts, documenting all test results and forwarding the information to the development and technical support teams. Ran nightly Java builds from a home office to confirm bug fixes and enhancements, as well as to ensure source code integrity.
Created shell scripts to automate procedures. Wrote, proofread, and published end-user documentation, as well as other company publications and literature. Successfully released a major software version without supervision.
.NET • Acrobat Distiller • Bughost • Bugzilla • CSS • DEC - Alpha • DEC OpenVMS • Dreamweaver • Forms • FTP Ghost • Google Keyword Tool • HTML • IBM OS / 2 • Informix • InstallShield • Licensing • Linux Red Hat • Opera Windows 95 / 98 / 2000 / ME / XP / Vista • Windows NT 3.51 / 4.0 • MS Access / Excel / Office Suite / PowerPoint
MS Visio • Oracle • Object-Oriented Design • sed • UNIX (Solaris, AIX, HP-UX) • Subversion • SDLC • Macintosh Trifecta Tool • VAX VMS • Version Control • Vi editor • Localization • makefiles • XML
California Teaching Credential National University Sacramento, CA
Bachelor of Arts, English (honors), University of California Davis, CA