124D Fonthill Road London N4 3HP Mobile: 07930211582 Email
Michelle KOUADJO
124D Fonthill Road London N4 3HP Mobile: 07930211582 Email:
Profile
Highly professional and motivated sales/customer adviser representative with over 8 years’ experience which has helped me develop good interpersonal skills with clients and develop sales targets within an international setting. I enjoy the challenge of working within a busy, demanding work environment. Has 5 years’ experience of working in the banking sector gathered in the following banks in France-CGA, SociétéGénéral, La Banque Postal, Cardif Assurance via BNP and Customer Relations Centre, HSBC.
Key Skills
Problem solving skills
Good communication skills, both written and verbal, and great listening skills
Organisational skills
Business administration
Flexible, adaptable and willing to learn new skills
MS Office packages
Sound decision making
Good attention to detail
Work History
Career Break (Maternity Leave)Apr 14 - Dec 14
CBS StudioInternational B2B:IT Sales, Telemarketing (Temp position)Sept 13 - Mar 14 Responsible for looking after a geographical sales area (France) and generating increased revenue streams by tailoring company strategies, products and solutions to meet the needs of the customer.
Developing sustainable relationships with decision makers
Promoting the image of the company as a leader in technology services
Highlighting the benefits of the company’s software products and services
Developing sales within both existing and new business accounts
Structured the daily workflow
Telemarketing and event campaign
Flexibility in changing the campaign event
Dealing with call times of 45 seconds,150-200 calls per day
HCT Group, London: Voluntary Administration AssistantJan 13 - Mar 13
Taking telephone orders and recording them in the database
Completingtransactions and processing students’ payments
Dealing with customer enquiries and/or complaints
General office duties, filing, photocopying, ordering stationery, data entry and storage
Les Petites Etoiles (Nursery), London: French Assistant Teacher Apr 11 - Dec12
Responsible for the children’s well–being
Arranging activities, exercise, naps and play
Planned, prepared and served meals to the children- physical care, i.e. hand washing and toilet change
Liaising with parents daily, and sharing information about their child’s progress
Awareness of child protection issues; to recognise signs of abuse, & takes appropriate action
(Moved to the UK in 2009)
CGA, Society Générale, France: Credit Controller Apr 09 - Jun 09
Management of client portfolio B2B
Chasing of debts (via telephone and e-mail)
Filing of daily invoices and other administrative duties like order processing and invoicing
Ensuring that the day-to-day orders were invoiced and shipped
Daily banking of cheques and processing of receipts
Internal controls, problem solving and liaising with other departments
Checking that the invoices were correct and ensuringthat the correct invoices weresent to the customers
La BanquePostale, France: Apprentice Financial Adviser ParticularSept 08 - Feb 09
Providing CustomerService Relationship
Telemarketing and product advice bankingandsolving customers’ complaints andenquiries
Maximising customer service and target service levels
Phoning, customer relations
Making appointments (especially for prospective customers)
Advice to customers (information, guidance on financial products) B2C
Cardif Assurance Vie BNP PARIBAS,France: Customer Service Jun 08 - Aug 08
Dealing with enquiries from the public and companies
Updating information on the system
Helping with dealing with significant backlogs
Information on applications and issues of post-sale to customer and network
Processing contracts (Cardif Life Insurance brand) in conjunction with the BNP Paribas Bank
ETAM Lingerie, France: Sales Assistant Manager Sept 06 - Mar 08
Working as a student sales manager, helping the manager to open and close the store.
Cash management, store layout and displays, setting up sales
Customer Consultant -analysis of a merchandising department, studying catchment area, management plans
Management inventory restocking
HSBC, France: Sales Advisor -Customer Relations Centre Jul 04 - Jul 06
Booking appointments for customers and helping customers with queries
Advising customers on products
Customer Portfolio Manager (B2B and B2C)
Makingappointments (organising customers’ appointments)
Taking online credit sales and opening loan files
Qualifications and Training
Doncaster CollegeNVQ Level 2 Business & Administration,Jan - Jun 13
Licence Banque, CFA Stephenson, Paris, France 2008-2009
BTS Management des Unités Commercial, Paris, France 2006-2008
Interests
I enjoy watching films, cooking, travelling in France.
References available on request