JANE S. DOE
1234 Hwy 10, City, ST 37000 - (615) XXX-XXXX
SUMMARY
I am a highly motivated Customer Service Representative with over 15 years’ experience in helping customers solve problems using well-developed communications and administrative skills. I like to ensure that customers know they are the life blood of a business and when they are happy, the business thrives. I would like to bring my administrative organizational and customer service talents to your company because I know you value hard work, dedication and the ability to meet tight deadlines with grace and determination.
HIGHLIGHTS
- Customer Service
- Organization
- Documentation
- Problem Solving
- Order Entry
- Order Fulfillment
- Filing
- MS Office
- Quality Control
- QuickBooks
- AS-400
- Scheduling
EXPERIENCE
Customer Service Representative, USA Transportation City, ST 10/2014-06/2015
Served as the face-of-the-company in a front-line customer servicecapacity working to resolve customer delivery issues to ensure satisfied clients. I also managed and coordinated the repairs and maintenance to various pieces of equipment ensuring minimal downtime and the most cost-efficient processes were achieved. Provided additional surge work as an administrative assistant to senior managers when needed.
- Organized and controlled the successful delivery of customer ordersfor over 180 luxury automobiles per week.
- Performed problem and conflict resolution between customers of high-end luxury autos and drivers to ensure quality and on-time delivery satisfaction was achieved.
- Coordinated forrepairs and maintenance of over 14 tractors, associated trailers and equipment with appropriate departmentsand / or vendors. Served at the primary point of contact for service providers.
Quality Coordinator, Recycling Corporation, City, ST 11/2010-07/2014
Responsible validating and quality verification of raw materials against specifications for the iron recycling process prior to acceptance for processing and before processed materials where shipped to customers for use in automotive manufacturing. Personally created and distributed weekly / monthly departmentalquality control (QA / QC) reports. Entered, checked and released material Certificates of Analysis for outgoing product shipments once all QA / QC requirements are met.
- Validated the quality for raw material certificates of analysis (COAs) against specifications ensuring their acceptability for use by production.
- Verified the quality and packaging of 1,350,000 lbs of outgoing daily finished materials (iron powder) prior to releasing them for customer shipment.
- Maintained and filed all documents / reports QA / QC and COAs on a daily basis.
- Maintained Scale & Controller Calibrations and Logs on a quarterly basis.
Customer Service Representative, Acme Capacitors, City, ST 07/2008-11/2010
Serving as the front-line Customer Service and Receptionist for a 20-person office responsible for overseeing the reception area, greeting visitors, ensuring management’s administrative requirements were met and managing telephone inquiries along with emailed requests for information.
- Recorded over 100orders for merchandise and recorded stock inventory on a weekly basis.
- Stored and retrieved shipping data, records, documents and produced custom reports for management daily.
- Assembled orders and prepared merchandise for shipment as required.
EDUCATION
Tennessee Community College (4-years Coursework in Paralegal/Criminal Justice) 1991-1995
American High School, Diploma 1985