Kevin G. Kenny

11508 Little Rock Court · Fishers, IN 46037 · (317) 402-7874

· http://www.linkedin.com/in/kevingkenny

Senior Operations / Division Manager

management development ● team building ● Workflow design ● performance Analysis

SUMMARY OF QUALIFICATIONS

·  22 years of progressive results utilizing innovation and creativity to manage the relationship between sales and costs to improve bottom line results in business operations.

·  Graduate of an intensive Leadership & Development program in 2007, and keynote speaker for a franchise conference on Employee Leadership and Development.

·  Inventive manager comfortable having the tough conversations, but conducted in a collaborative manner to gain positive results.

·  Detail oriented leader able to focus on the big picture while streamlining all facets of the operation.

·  B.S. in Marketing and currently studying Six Sigma quality systems.

CAREER ACCOMPLISHMENTS

·  Doubled business for new enterprise in one year, from $1 million to $2 million, by leading a shift in manager focus from squeezing costs to building sales; thus improving bottom line results.

·  Created Tr 2000, a new employee orientation program, that cut turnover to 30% below industry average.

·  Oversaw corporate new product testing, directing 15-20 upgrades each year, allowing for expansion into new business at locations such as Purdue University and Bloomington Convention Center.

·  Developed a process to streamline new product rollouts, complete with customer feedback and employee training leading to fewer glitches and quicker time frame from creation to customer.

·  Recruited for operational expertise to serve on the Executive Advisory Board for a rapidly growing company.

Professional Experience

MCL Restaurant & Bakery, Indianapolis, IN December 1989-February 2012

MCL, Inc. is a privately owned restaurant chain headquartered in Indianapolis; established in 1950, the company operates 18 stores throughout Indiana, Illinois and Ohio and specializes in high-quality homemade foods and baked goods.

Division General Manager

·  Promoted to manage 7 restaurants in 5 markets over 2 states with 23 managers and 400+ employees.

·  Created a $2 million new revenue stream through strategic business alliances with organizations such as Purdue University and the Fisher’s Chamber of Commerce.

·  Strengthened company’s business by leading implementation of a local farmers market on premise, that reinforced customer perceptions of quality and freshness as well as adding additional profitable sales dollars.

·  Achieved lowest management and employee turnover of three divisions utilizing development plans, mentoring and instituting a key team leader position.

·  Executed marketing and PR campaigns including new product introductions, and created and implemented solutions in inventory, introducing new costing system technology.

·  Utilized innovative training techniques such as interactive video for production and process flow, which significantly reduced turnover below industry averages, cut training expense, improved bottom line results and eventually was adopted by the corporation.

Director of Training

·  Implemented numerous original programs to increase employee loyalty and reduce turnover such as an outreach to employees, team leader and employee development and cross training.

·  Initiated Employee Learning Modules, an interactive video training concept for on-boarding and training of hourly employees.

·  Created, wrote and produced 2 new training videos on customer service and interaction.

·  Initiated the implementation of computerized product component management, utilizing Chef Tec software to analyze and properly utilize over 700 ingredients contributing to overall food quality, cost management and customer satisfaction.

·  Mentored administrative staff to enable smooth adoption of new human resources and accounts payable systems, along with employee new hire and other corporate policies and procedures.

Assistant Manager, General Manager

·  Trained coached and mentored staff to ensure efficient, growing and profitable restaurants.

·  Achieved record sales and profits in the first two years as General Manager.

·  Won Best Combined Costs Award for overall cost control in the corporation in 1999.

Education And Training

Bachelor of Science, Marketing

The Ohio State University, Columbus, OH

Professional Affiliations

·  Executive Leadership & Development Program, 2007

·  Executive Advisory Board, Ritter’s Frozen Custard, 2004-2007

·  Dale Carnegie Communications and Sales Courses graduate, 2002

·  Member, Council of Hotel and Restaurant Trainers Association, CHART

·  Member, National Restaurant Association Educational Foundation, NRAEF