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JAYNE B. SICKELS
1067 Ogden Parma Town Line Road, Spencerport, NY 14559
716-352-1255(H)
A challenging career in web content development.
State University of NY College at Brockport, Brockport, NY 14420
MS in Education: August, 1993; GPA: 4.0 (A=4.0)
NYS certification: biology, chemistry, general science, 7-12
Honors: Empire State Challenger Fellowship Award.
West Virginia University, Morgantown, WV 26506
Major: Plant Pathology; GPA: 3.76 (A=4.0)
Completed 36 graduate credit hours during fellowship work.
Honors: Graduate Research Fellowship.
State University of NY College of Environmental Science and Forestry,
Syracuse, NY 1321 0
BS in Biology: Cum Laude, GPA 3.29 (A-4.0)
Honors: Dean's List for eight successive undergraduate semesters.
Teaching assistantship during senior year.
Director Of Customer Care eNVIZION Internet Solutions Group LTD, suite 1000 Sibley Tower, 25 Franklin Street, Rochester, NY 14604. Train customer support representatives. Provide documentation for setups. Troubleshoot connection issues. Experience in many Operating systems: Dialup and DSL. Interview, hiring, and job review. 11/01 – 2/02
Manager of Customer Care eNVIZION Internet Solution Group LTD, suite 1000 Sibley Tower, 25 Franklin Street, Rochester, NY 14604. Train customer support representatives. Provide documentation for setups. Troubleshoot connection issues. Experience in many Operating systems: Dialup and DSL. Interview, hiring, and job review. 2/01 – 11/01
Customer Care Supervisor E-Znet Internet Service Provider, 1119 Sibley Tower, 25 Franklin Street, Rochester, NY 14604. Trouble shooting connection issues for customers computers. Scheduling, creation of documentation for supporting the set and trouble shooting of MAC OS7.1-9.0, Win3.1, 95, 98, ME, NT, 2000 for dialup connections, DSL and handling of corporate concerns. 4/00-2/01.
Customer Care Representative E-Znet Internet Service Provider, 1119 Sibley Tower, 25 Franklin Street, Rochester, NY 14604. Responsible for signups, setups, trouble shooting customer computer systems via phone and email; training new employees. 3/98-present.
Web Master, http://www.referencetable.net , www.lunacytoons.net and www.developingwebs.net . Create and maintain home pages, graphics designer for computer games. Skills include using HTML editors, a scanner, numerous graphics/paint programs, ftp, web search. 4/96-present.
Computer operator/owner/maintainer, Performed multitude of duties for friends, family, and neighbors involving software issues with Multiple platforms; and hardware concerns including most parts of major multimedia system components, including upgrades. 12/94-present.
Teacher, School of the Arts, Prince Street, Rochester, NY 14607. Taught general Physics and Chemistry, 9/97-6/98.
Customer Support, Rochester Public Access, Inc. PO Box 711, Rochester, NY 14603. Supplied technical support via e-mail and phone: and constructed web pages for RPA. 12/96-2/97.
Teacher, Bishop Kearney High School, 125 Kings Highway South, Rochester, NY 14617. Taught General, Regents, and Honors Chemistry, 9/95-6/96.
Teacher, Hilton High School, 400 East Avenue, Hilton, NY 14468. Taught Regents biology, general environmental science as long term substitute, 1/95-6/95.
Teacher, The Harley School, 1981 Clover St. Rochester, NY 14618. Taught seventh grade life science, eighth grade IPS and eighth grade computer, 1/94 - 3/94.
Educational Specialist, Genesee West Audubon Society, 1 Tully Ln. Rochester, 14626. Develop and teach conservation and nature study curriculum to classrooms across Monroe county, 9/91 - 6/95.
President, Genesee West Audubon Society, 1 Tully Ln. Rochester, 14626. Coordinated activities, lead meetings, secured speakers. 9/91-9/93. Board of Directors, 9/91-9/94.
Teacher, Spencerport High School, Spencerport, NY 14559. Taught chemistry to home tutored student, 1/92- 6/92.Taught Regents biology and general physics as long term substitute, 4/91- 6/91.
Volleyball, bicycling, swimming, gardening, skating, camping, hiking, reading, bird watching,
canoeing, computing, web page development, animation. Flash 5, HTML, Photoshop
Available upon request.