1. Tuckman S Five-Stage Model Proposes That During the ______Stage, the Group Disbands After

1. Tuckman’s five-stage model proposes that during the ______stage, the group disbands after

having accomplished its goals.

a. norming

b. adjourning

c. forming

d. storming

2. Assigning different group members different tasks to accomplish is also known as ______.

a. division of labor

b. task division

c. group split

d. sharing of work

3. Which of the following is NOT an advantage of a small group?

a. Division of labor expedites tasks.

b. Interactions are more frequent.

c. Information is easier to share.

d. Individual contributions are easier to recognize.

4. Which of the following is LEAST LIKELY to increase as more members join a work group?

a. the number of communication problems

b. the potential for conflict

c. the number of coordination problems

d. the level of motivation

5. The New Product Research Team at Teaching Tools Co. is a small group comprised of women

in their mid-thirties who graduated at the top of their classes at major state universities in the

Midwest and received their MBAs at prestigious schools before they joined Teaching Tools.

These women have serious family commitments and at least one child. Which of the following

characteristics would you be MOST LIKELY to find in this group?

a. intense infighting

b. diversity of viewpoint

c. good information sharing

d. problems with coordination

6. In the workplace, members of a ______group do not have many characteristics in common.

a. homogeneous

b. homeopathic

c. heterogeneous

d. heteronymous

7. According to Thompson’s model of group tasks, task ______is the extent to which the work

performed by one member affects what other group members do.

a. significance

b. relevance

c. independence

d. interdependence

8. If a group task involves ______task interdependence, each member of the group makes a

separate and independent contribution to group performance.

a. group

b. pooled

c. reciprocal

d. sequential

9. The MOST LIKELY source of process losses on tasks with pooled interdependence is that group

members ______.

a. may inadvertently duplicate the efforts of other members by performing tasks that have

already been completed

b. have to wait for others to finish their tasks before making a contribution

c. may not be motivated because individual contributions cannot be easily identified and

rewarded

d. may overwhelm the manager because the group is too large to manage effectively

10. On tasks involving pooled interdependence, distributing rewards based on ______is MOST

LIKELY to result in high levels of motivation.

a. group performance

b. individual performance

c. projected performance

d. organizational objectives

11. Four employees are working together to assemble a product. April is first in the assembly line

and must finish her work before the most capable worker, Stewart, can begin. Derek, who is

the least capable, can only work on his part after he has received Stewart’s portion. Meg, who

is the final worker on the line, finishes the product after she receives Derek’s work. Who will

determine group performance?

a. April

b. Stewart

c. Derek

d. Meg

12. Who is MOST LIKELY to support synergy?

a. Robert Copeland: “To get something done, a committee should consist of no more than

three people, two of whom are absent.”

b. Ryunosuke Satoro: “Individually, we are one drop. Together, we are an ocean.”

c. Author unknown: “To kill time, a committee meeting is the perfect weapon.”

d. Elbert Hubbard: “A committee is a thing which takes a week to do what one good man

can do in an hour.”

13. A division’s ability to control contingencies ______.

a. gives the division the power to reward and punish behavior

b. means that it is the only division to have this power

c. makes the division vital to all other divisions

d. allows the division to handle sudden changes

14. ______power is an intense form of referent power.

a. Expert

b. Legitimate

c. Charismatic

d. Operational

15. The sales division of a paper company has been very successful. Members have been able to

increase the sale of paper by 150% in the past year. It has power in this organization because

it ______.

a. has the ability to generate resources

b. reduces the distribution of organizational resources

c. monitors the behavior of the other functions

d. duplicates the tasks of the other functions

16. As the chief mechanic at Fly Hi Airlines, Mack Wild’s department is the only one that has the

necessary skills to repair the airline’s critical cockpit electronics. The senior managers all treat

Mack with respect and try to avoid criticizing him or his department because they MOST

LIKELY see Mack’s department as ______.

a. charismatic

b. irreplaceable

c. resourceful

d. ascendant

17. All of the critical operation information at the Daily Pioneer newspaper flows through the layout

department. Jeffrey Sines, the head of the layout department, has a lot of power within the

organization MOST LIKELY because of the ______.

a. irreplaceability of his department

b. admiration and respect of his coworkers

c. centrality of his department

d. expert power he has

18. Although controlling resources is important in organizations, the ability to ______them is

also crucial.

a. allocate

b. generate

c. share

d. hoard

19. An employee needs to figure out what paperwork he needs to complete to request vacation

time. He would turn to the ______network to learn this.

a. advice

b. information

c. trust

d. communication

20. The ______is the individual, group, or organization that needs or wants to share information

with some other individual, group, or organization.

a. receiver

b. messenger

c. encoder

d. sender

21. A message is complete when it ______.

a. is listened to or read by the receiver and acknowledged as being received

b. contains all the information necessary to achieve a common understanding between

the sender and the receiver

c. has been shared by either speaking or writing by the sender and acknowledged by the

receiver

d. provides all of the information that a sender wants to share with others

22. A girl was throwing a party for her friends. She sent an email that said, “Come join me for a

summer celebration. It will begin at 2pm and end at 5pm. We will meet at Smith’s Park in

Allentown to play soccer and kickball. Make sure to bring water and clothes you don’t mind

getting dirty. Can’t wait to see your smiling faces!” Which of the following statements BEST

describes the effectiveness of this email?

a. It was ineffective because although clear, it was not complete.

b. It was ineffective because it was not sent face-to-face but via email.

c. It was effective because it was verbal communication.

d. It was effective because it was clear and complete.

23. Effective communication requires that the sender translate the message into a form that

______.

a. is free of jargon

b. conveys emotions or feelings

c. is understood by the receiver

d. has universal significance

24. A college professor was very excited to have a specific guest visiting his class. When he

introduced the guest to the class, he momentarily forgot that the students were not experts

in the field of study. Consequently, he used several different acronyms to describe the guest’s

experiences. The students did not understand these acronyms. As a result, ______.

a. the students were probably impressed by the speaker’s credentials

b. the jargon prevented effective communication

c. low information richness prevented effective communication

d. communication was likely to be effective

25. The communication ______is the pathway through which encoded messages are

transmitted.

a. medium

b. process

c. network

d. methodology

Text:

Understanding and Managing Organizational Behavior

Sixth Edition, 2012

ISBN-13: 9780136124436

Jennifer M. George and Gareth R. Jones

Prentice Hall