1. Tell Me About Your Facility Your Restaurant, Resort, Hotel, Conference Center, Or Other

HOSPITALITY

1. Tell me about your facility – your restaurant, resort, hotel, conference center, or other. How many seats, how many rooms, or how many people can you accommodate? Number of employees? Annual revenues?

2. Has your facility undergone any organizational changes? This could include start-ups, turnarounds, high-growth operations, acquisitions, or anything else that changed the complexion of the company.

3. What are your specific areas of responsibility? Is it sales, marketing, public relations, customer service, guest relations, facilities management, front desk operations, special events, meetings, and conferences, food service, housekeeping, general management, and any one of a number of other functions in the hospitality industry?

4. Tell me about your supervisory responsibility. How many employees? What are their job functions? Are you also responsible for hiring, training, and evaluating performance? Any other HR responsibilities?

5. Have you been able to reduce annual operating costs? In what areas of the operation? By how much (percentage or actual dollar value)? How did you accomplish this?

6. What have been your contributions to revenue, market share, and/or profit growth? Explain what the initiative was, what your specific responsibilities were, and the financial impact of your efforts.

7. Any notable successes in bringing major accounts to the facility? Who were they? What was the dollar value of your relationship with them?

8. What about improvements in productivity, efficiency, and/or quality of operations? What did you do, and can you quantify the results? What about performance improvements of your staff?

9. What regulatory guidelines do you operate within? Any major improvements in sanitation, health department ratings, or related oversight?

10. Have there been any measurable improvements in customer service, satisfaction, and/or retention? Explain what you did and how it improved these operations. Any quantifiable numbers?

11. Do you have budget responsibility? Operating budgets? Capital budgets? Special project budgets?

12. Do you have any other financial responsibilities? Forecasting? Financial analysis and reporting? Long-range financial and/or business planning? Strategic planning?

13. Any purchasing and/or inventory management responsibilities? For what commodities? How much annually (in dollar value)?

14. Has your property won any awards? For what? From whom? When?

15. Any media coverage of your facility? Why? What was your involvement?

16. What about your PC technology skills? What software do you use and for what applications? Have you participated in the selection and/or implementation of any new technologies?

17. Led and/or participated in any new ventures such as new services, new menus, new customer outreach efforts and/or product offerings? What were the results?

18. How does your facility rank in relation to your competitors? Regionally? Nationally?

19. Do you have profit and loss responsibility for your operation? For the entire facility? For the entire company?

20. What were some of the largest projects you worked in? Major meetings and conferences? Large special events? Regional sales and marketing campaign? Corporate image or public relations campaign? Major renovation project?