Your opinion matters

  • We want to find out what you think about Touchstone. Your input is valuable and is appreciated.
  • We will use the results of this survey to improve what we do.
  • We will inform you of the results of this survey and any changes that are made.
  • If you would like to remain anonymous, leave Section 1 (about you) blank.

How to return the questionnaire

  • Post to Touchstone, 2-4 Middleton Crescent, Leeds,LS11 6JU
  • Save and email to
  • If you would prefer to give feedback over the telephone or face-to-face, please contact the Operations Director, John White on 0113 271 8277.

Please return the questionnaire by Friday 11 November 2011to be able to participate in a prize draw and have a chance to win a £25 voucher from a shop of your choice. The prize draw will take place at the SUIP meeting on 16 December.

SECTION 1 – ABOUT YOU

(You can leave this part blank if you want to remain anonymous. Please let us know who you are if you want to participate in the prize draw, so that we can contact you)

Name-click and type here

Telephone number-click and type here

Address-click and type here

Email address (if you have one)- click and type here

Today’s date-click and type here

Which Touchstone service(s) do you know, if any?click and type here

If you do not want us to use your comments to market or promote Touchstone please tick this box

SECTION 2– ABOUT TOUCHSTONE

Please use the following scale to give your opinion. Put a tick in one box for each row.

1 = Very good2 = Good3 = Average4 = Poor5 = Very Poor

1 / 2 / 3 / 4 / 5 / Unknown
or
not relevant / I do not
want to answer
this
1. Overall, your opinion of Touchstone
2. How clearly we speak to you?
3. The emotional support you get
4. The help you get to solve problems
5. Your outcome star and support plan
6. Our communication with you about things happening at Touchstone
7. What do you think about the overall aims of Touchstone?
8. Including you and others in what we do
9. How successful we are in supporting your wellbeing
10. How well we promote service user activities and involve you
11. The way we deal with complaints and compliments
12. How we listen to you and act on what you say
13. How successful we are at getting it right first time
14. Our approach to health and safety
  1. Do you want to get involved in groups, training and helping services at Touchstone to improve?

Yes No

If you answered yes, how should we get in contact with you?

click and type here

16. What does Touchstone do well?

click and type here

  1. What do we need to improve?

click and type here

18. Do you have any other comments?

click and type here

THANK YOU VERY MUCH!

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