York House Medical Centre
Patient Participation Group
Meeting held 6.30pm 14 March 2017
Present
Patient Representatives: Tim Berry, (in the chair), Richard Collie, Celina Parker, Christine Evans, Jo Dillistone,
Medical Centre Representatives: Katie Bush, Chloe Hodgkinson, Dr Andrew Cox
Apologies: Shirley Laight, Peter May, Allan Thatcher, Kathy Russell, Tony Gavin
1. Minutes of Previous Meeting: The minutes of the previous meeting were agreed as a true record of the meeting. Matters arising from this meeting were either agreed as completed or carried forward in the sections below.
2. Apologies recorded above.
3. Review of PPG Constitution – agreed with minor wording alteration to penultimate paragraph. Replace “good reason” with “prior apology”.
Action: TB amend and re circulate with minutes.
4. PPG Observation within the Practice - No new observations had been carried out pending progress on the proposed Doctor First surveys.
Action: JD / All
5. Doctor First Progress
TB thanked Richard and Celina for all their work on the survey. Collecting and collating results and producing a very comprehensive report.
TB asked Richard to pull out key issues for discussion.
The survey has been circulated to the Partners but no comments have yet been received by RC.
Dr Cox and Katie then explained actions they have taken in response to the findings –
· Another member of staff has been recruited to help reception staff deal with telephone enquiries
· Another apprentice is also to be recruited and this process is underway.
· Within Wyre Forest Partnership there are 3 practices who need new telephone systems to provide better more comprehensive telephone capability.
· York House renewal is August 2018.
The meeting asked if there was any mileage in contacting existing supplier to see if they will upgrade ahead of renewal with no or minimal penalty?
Action: KB to challenge IT Team on this point.
· Increase in house advertising of the option to book telephone consultations on line as this reduces pressure on inbound calls.
Action: KB to take this forward.
· Further discussion about possibility of making efforts to educate local businesses who ban use of mobile phones in work environments to Dr First. Concluded that this was a disproportionate amount of effort to deal with a very small minority of patients.
· Discussion on whether we should more widely tell patients about this initiative. Practice is keen on this and happy to try.
Action: RC to pull together a high level summary to discuss with Practice.
· One final point of discussion was about vulnerable people who cannot use telephone. KB advised their records were appropriately marked and appointments would be made straight away if contacted.
Overall this has been a great piece of work and it is recognised that the practice is responding well to the challenges raised. Thanks to all.
5) Wyre Forest Health Partnership Update
· Visiting services described as working well.
· Health Checks for eligible patients going well.
· Busy time for recalls for patients with long term conditions.
· Different sites within the wider partnership are moving at different speeds.
6) Wyre Forest Health Partnership Objectives
· Lots of centralisation of processes
· Increase in Physician associates
· Opportunities discussed for PPG to fund raise during coming year. Not something we were set up to do but group were happy to consider. Suggestion was we raise enough for an iPad for example.
Action: All to consider how to do this and bring ideas back to next meeting.
7) AoB
· RC raised a question on publication of Drs salaries on behalf of Peter May. Message back remains as – these will be published when available.
· New Building Progress? We are now seen as Number 3 in the line for new premises.
It was felt that this was a very productive and useful meeting. Thanks all.
8) Date of Next Meeting: 9 May 2017, 18.30, York House