Android XenMobile Citrix SecureHub Client EnrollmentGuide for POE

This document provides the steps to install the XenMobile (XM) Citrix Secure client on your Personally Owned Equipment (POE) Android device.

NOTE: Your account must be authorized by ITSO to use XMin order to download the Citrix Secureapplications and connect to CDC mail or CDC intranet. If you have not received notification from ITSO directly that your account has been authorized via an Announcement or other email communication, please contact the ITSO Service Desk via the instructions at the bottom of this document. If you share these instructions with someone and their account is not authorized, they will not be able to access the Citrix Secure Apps.

  1. Before Getting Started: Ensure your device battery is fully charged and has strong cellular coverage or Wi-Fisignal (if applicable).Have the device’s power cord handy, ensure you are near a power outlet, and charge to at least 80%.
  2. Install Citrix Secure Hub:Follow these steps to install the Citrix Secure Hub Client.
  • Go to Settings, then click Security. Check Unknown sourcesto ensure the device will allow the Citrix Secureapplications to download after you have installed the Citrix Secure Hub client.NOTE: It is important that you have good signal strength at this point to successfully install the applications.
  • Click the Play Store icon on the device.
  • Search the Play Store for CitrixSecure Hub and then click to install.
  • Enter mobapps.cdc.govat the initial prompt.
  • Enter your CDC UserID and password then clickNext.(IMPORTANT: Do not use CDC\ or @cdc.gov when entering your UserID.)
  • When prompted, set a six-digit Citrix Secure PIN. Enter the same PIN when asked to confirm.
  • Citrix Secure Hub will automatically install the default applications, which includes Citrix Secure Mail, Citrix Secure Web and QuickEdit.NOTE: If the Citrix Secure Hub applications do not install automatically, open the Store and click the plus sign on each application to install individually.
  1. Set up Citrix Secure Mail:Follow these steps to set up Citrix Secure Mail.
  • Exit Citrix Secure Hub, then click Citrix Secure Mailon the device’sHome screen.
  • Enter UserID and Password to connect to the CDC email environment.
  • Open Citrix Secure Mail to confirm that the email client is communicating successfully with the CDC email system. NOTE: Normally, once started for the first time, depending on the strength of the connection, it may take a few minutes to sync email, calendar and contacts.

Additional information, such as features and troubleshooting tips,can be found in the XM Android Customer Information Sheet. If you need assistance with setting up your Android device, contact the ITSO Service Desk at 404-639-6000, or toll free at 1-888-647-3375, or by email at .