WORKSPACE CHECKLIST
Keeping in mind that you are viewing the space from the perspective of the client, review the following checklist:As you drive or walk by the workplace:
· Is there signage visible from the street?
· What image does the signage convey—clinical, luxurious, modern, holistic?
· Is the entrance welcoming?
· Are neighborhood smells apparent, such as a chocolate factory or a pig farm?
· Is it on a busy thoroughfare, or on a quiet, tree-lined lane?
· Is the workplace easily accessible via public transportation?
· Do neighboring businesses attract the same type of client that the workplace wants to attract?
· Any additional observations?
· On a scale from 1-10, how would you rate your experience on driving or walking by the workplace? _____
As you arrive at the workplace:
- Is it easy to find?
- Is parking available?
- Are the walkways and entry safe?
- Are entries to the building and workplace free of obstruction?
- Is the entry to the building and workplace space well lit?
- Once in the lobby of the building, does a directory or sign easily identify the workplace?
- Any additional observations?
- On a scale from 1-10, how would you rate your experience on arriving at the workplace? _____
As you enter and wait in your reception area:
- Is the area well lit?
- Is the area clean?
- Is the entry to the workplace accessible by a person in a wheelchair?
- Is there a convenient area to leave outerwear, boots, and umbrellas?
- Are any fragrances apparent?
- What sounds are heard in the reception area? Music? Voices from session rooms?
- Is the area free of area rugs or other obstacles that might cause slip and falls?
- Could candles cause a fire hazard?
- When the phone rings, is there an audible ring? Is the phone answered by a receptionist or an answering machine? If an answering machine, is the caller’s voice heard?
- If you need to fill out paperwork, are pens and writing surfaces handy?
- If you have a question, does the office layout make it easy for you to ask it privately before the session begins?
- Does ventilation provide healthy air quality and movement?
- Are all obstructions removed for the client’s safe exit from the space?
- What do you see on the workplace walls? Art? Professional association member certificate? Credentials? Code of conduct? Standards of practice? Credos? Building safety instructions?
- Is the waiting area furniture comfortable?
- Are products on display? If so, are they displayed attractively and easy for clients to pick up?
- What reading materials are available to you as you wait?
- Are water or other beverages available?
- Are locations of rest rooms clearly marked?
- Any additional observations?
- On a scale from 1-10, how would you rate your experience on entering and waiting in the reception area? _____
As you enter the session space:
- Is music playing?
- Is the temperature in the room comfortable for you?
- Is a screen available for your privacy?
- Is the massage table already made up attractively with clean linens?
- Is lighting indirect but sufficient for you to undress and dress?
- Are there hooks on the walls and surface areas for you to put your clothes and accessories?
- Is a chair available for your comfort and safety in removing shoes, etc.?
- If candles are in use, are they in safe containers and placed at a safe distance?
- Is there noticeable scent or aroma in the session room?
- Are tissues and a wastebasket handy for the client’s convenience?
- If there’s a window in the room, does it offer privacy from outsiders seeing in?
- Is the décor of the space restful or otherwise appropriate?
- Can voices or other noises from outside the practice space be heard?
- Any additional observations?
- On a scale from 1-10, how would you rate your experience on entering the session space? _____
As you leave the session space:
- Is water available?
- Is lighting sufficient to help you move around safely?
- Is a basin of warm water and washcloth and towel available?
- Is a mirror available?
- Are all obstructions removed for your safe exit from the space?
- Is there a space for you to sit and relax for a while after the massage?
- Any additional observations?
- On a scale from 1-10, how would you rate your experience on leaving the session space? _____
As you leave the workplace or building:
- Is there a convenient area in which you can make payment for the massage and to book the next appointment?
- Is a monthly calendar available to make it easy for you to re-book?
- Are business cards visible for the client’s convenience in passing the name of massage therapist to a friend?
- If other clients are waiting in the lobby, does there seem to be adequate seating?
- Any additional observations?
- On a scale from 1-10, how would you rate your experience on leaving the workplace? _____