Working with the Coordinator and Housing Support Officers

Working with the Coordinator and Housing Support Officers

Wandsworth & Westminster Mind


Job Title: / Recovery Support Worker (Wandsworth team)
Grade & Salary: / WM4. SCP 18 - £20,987 (Pro-Rata)
Hours of work: / 24 hrs
Contract / Fixed Term Contract (1 year)
Line Management Reports: / 0
Accountable to: / Housing Support Officers
Functional Responsibility: / Delivery of Recovery support to housing tenants
Job Purpose: / To help provide recovery focused housing support service, working alongside people with mental health and complex needs, utilising elements of personalisation in order to provide practical support. This will enable the development of tenancy management and independent living skills and improve engagement, promoting reliable, timely and positive recovery outcomes.

Main Responsibilities

Working with the Coordinator and Housing Support Officers:

1.Enable the implementation of personalised recovery supportand structured move-on to independence where possible.

2.Ensure clients are engaged and active in working towards the goals detailed in their recovery support plans.

3.Support individuals to achieve their goals and aspirations through activities, discrete pieces of work, activities and focused interventions to ensure a planned way forward is joint owned and coproduced.

4.Engage in weekly recovery sessions with individual clients to help individuals focus on developing and maintaining their wellbeing awareness and resilience.

5.Monitor clients’ wellbeing and safety, reporting back issues of concern or variation from the support programme, using appropriate processes and tools.

6.Support the delivery of group work and activities as appropriate to the client base.

7.Promote, monitor and maintain health and safety and security in the projects by:

  • carrying out building checks, ensuring that the projects are safe and healthy environments
  • dealing with small maintenance matters as necessary
  • attend contract site visits
  • support clients to report and deal with health and safety and repairs in their tenancies
  • report any concerns or repairs as necessary

8.Support the work of peer colleagues, ensuring that the service positively and effectively utilises the value of lived experience in support of people’s recovery.

9.Support service users in preparing for independence by building appropriate life skills

10.Ensure that the delivery of all work complies with the values and policy framework of Wandsworth and Westminster Mind

11.To engage with any learning and development relevant to the role as appropriate.

Person Specification

Essential Criteria

  1. Commitment to the empowerment of service users and users of mental health services, a strong interest in user involvement and promoting people's rights.
  2. Ability to respond to service users’ needs (including those in crisis) promptly and appropriately.
  3. Ability to work with service users in a user-led, calm, confident and sensitive manner.
  4. Good listening skills and the ability to communicate effectively with people who are in mental distress, including any who may be acutely ill both in writing and orally.
  5. Knowledge of, and practical experience of, using person-centred tools to support recovery and development of service users.
  6. Understanding of the importance of ensuring health, safety and security within projects and the safeguarding of clients
  7. A belief in, and commitment to, utilising the value of lived mental health experience through the provision of peer support
  8. Ability and experience of working in an outcome focused way
  9. Ability to work as part of a team and to contribute in meeting service and organisational objectives
  10. A commitment to the Equal Opportunities and awareness of issues related to social and health care provision in a multi-cultural context.
  11. Good level of ICT literacy to include Microsoft Office, internet browsers and basic databases

Desirable Criteria

  1. Recent experience of working in mental health or social care settings, paid or unpaid.
  2. Experience of running groups or participating in group work.
  3. Some basic training/knowledge in providing general advice and support
  4. Demonstrable understanding of basic health and safety and maintenance in site based services
  5. Understanding of safeguarding of vulnerable adults and children

January 2017